| 7176366 |
Mono Jersey Dress |
lad******* |
2013-03-13 |
Answered |
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Hi!
When will the mono jersey dress available for ordering since it is out of stock right now.
Thank u.
Dinah |
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[Re] Mono Jersey Dress
Dear customer,
Please try below linked category for MONO JERSEY DRESS;
http://list.qoo10.sg/item/SMLX-LADIES-ON-TOP-SPRING-DRESS-TOP/400987069
Regards,
smlx |
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| 6468098 |
khaki |
pie******* |
2013-01-20 |
Answered |
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hi! i juz place order for the palazzo pants in mint. Can i change it to khaki? |
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[Re] khaki
Dear customer,
We dispatched the khaki color and thank you for the message!
Regards,
smlx |
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| 5691171 |
Time (A line Dress) |
dl_******* |
2012-12-13 |
Answered |
| |
Hi, will you be selling XL version of Time (A line Dress)? I'm thinking of getting it as a maternity dress. |
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[Re] Time (A line Dress)
Dear customer,
Sorry but this item only comes in FREE size, we recommend you item no. NO17 marant dress for maternity dress.
Regads,
smlx |
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| 5685774 |
Tracking number [cart no: 81268438] |
ngc******* |
2012-12-13 |
Answered |
| |
Hi smlx seller
Cart no:81268438
You have updated the status as "On Delivery" on Dec10th. But till now, i didnt see the tracking number updated. Just want to check if this is missed out, you are usually very prompt and efficiently. kindly advise, thanks!
regards
rachel |
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[Re] Tracking number [cart no: 81268438]
Dear customer,
We've sent out your parcel on 10-Dec-2012 but Eurasia update the tracking no. 3-4days after the dispatch due to their air schedule. Please wait for one more day and let us know afterwards.
Regards,
smlx |
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| 5586191 |
TIME (A LINE) DRESS |
ten******* |
2012-12-06 |
Answered |
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Hi! Can u make the sleeves of TIME (A LINE) DRESS longer? It's a nice dress but the sleeves seem short. |
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[Re] TIME (A LINE) DRESS
Dear customer,
At this moment, we have no plan for making long sleeve dress. However we will take it under consideration for new collections in the future.
We appreciate your idea.
Regards,
smlx |
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| 5480893 |
Order:-81058688 |
n66******* |
2012-11-30 |
Answered |
| |
Hi
I am very dissapointed with EURASIA Track & Trace. System showed my order (KRSG835230) was out for delivery in Singapore dated 26 Nov but until today (5 days), I have not receive it.
When I contacted them this morning, the CS told me that they need to check and will call me back. Until now I hv not hear from them!
Pls do not ship any of my future order thru EURASIA.
If my order is not deliver by tomorrow, 31 Nov, then it has no use to me. |
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[Re] Order:-81058688
Dear customer,
We are very sorry for the delivery problem and we strongly claimed at Eurasia and put your order list as as urgent matter. Please get back to us if you don't receive it by tmr.
Regards,
smlx |
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| 5451998 |
[Re] Order 29046245/6 |
lib******* |
2012-11-28 |
Answered |
| |
Hi,
Although you replied on 20 Nov saying that Eurasia would contact me for delivery, they have not done so. I have yet to receive my item, nor any communication on the shipping. Am rather concerned since it has been so long. Appreciate your response pls. |
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[Re] [Re] Order 29046245/6
Dear customer,
Please let us know if you receive your item andif it's not we gonna claim the non-receipt tem against Eurasia.
We sincerely apologize for this.
Regards,
smlx |
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| 5444294 |
Refund incomplete |
flo******* |
2012-11-28 |
Answered |
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Hi
i emailed u on the 22nd Nov but no reply till date.
There shld be a balance of SGD 9.90 + SGD 5 - think i will just leave it..been months and yet we are unable to fully resolved this.
Perhaps you shld change the courier service you are using to avoid such incident from happening again. Thanks |
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[Re] Refund incomplete
Dear customer,
We are sorry for the late reply, we wanted reply you back with a completed reply from QOO10. As we said we did double check regarding your refund process(we took it very seriousley) and got a confirmation emails from QOO10 last time.
It is also big question for us why you haven't received your money back till now after all this disaster and we feel also irritated and angry with both side(qoo10&eurasia). Today we called qoo10 about your case and sent out new refund-document form as an urgent matter.
It is already too much to ask from you but please wait for our next message and we will get your money back soon.
Regards,
smlx |
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