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Your Mate 1,608 items Qplay

Question

Seller Satisfaction
  • Item Assortment
    100%
  • Price
    100%
  • Delivery
    100%
  • Q&A Service
    100%

Notice

Subject From Date
Seller 2010-08-20
Manufacturer/Place of origin Fujifilm / Japan Condition New Product
Material
Payment Method Credit Card (Visa, Master Card), Cash (to Qoo10(DBS, SCB)), PayPal, Q·account Money(S$)
After sales service Please contact seller or manufacturer service center.
Item Description 100% Genuine Fujifilm Product
Pay on delivery Available

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Customer Satisfaction
This chart shows buyer's satisfaction level.
  • Product
     
  • Price
     
  • Delivery
     
  • Service
     
Premium Review(192)
Customer Review (1,434)
You can write a customer review upon confirmation of item receipt.
No. Item Review Member Date Rating
6358625 Fast delivery and items received in good condition lin******* 2013-05-28 Highly Recommend
5969311 received after 12 days.. delivery time is rather l sha******* 2013-04-17 Neutral
5688658 Fast delivery and packaging is good! win******* 2013-03-12 Highly Recommend
5472556 Received with thanks.. although delivery time is l ccn******* 2013-02-08 Highly Recommend
5381093 I wrote the "disappointment" review. I'm not sure lin******* 2013-01-29 Highly Recommend
4953138 Recd in good condition. Shipped from Korea and to hap******* 2012-12-18 Highly Recommend
4892717 Item took 6 days to arrive, quite fast :) tan******* 2012-12-13 Highly Recommend
4853211 I ordered the album black colour, blue colour was rac******* 2012-12-11 Highly Recommend
4813813 it was great and fun shopping on gmarket. lots of amy******* 2012-12-07 Recommend
4745803 Delivery is a little long but good value for money chr******* 2012-12-01 Highly Recommend

Seller Information

Your Mate

  • Email : cameramate2010.sg@gmail.com
  • Address :
(*) Your payment shall not be protected if you deposit directly into seller’s account, not using Qoo10 payment methods.
Item Q&A(346)
No. Question & Answer Member Date Status
NOTICE Seller
7685317 Yet to receive delivery sha******* 2013-04-17 Answered
  Please advise i had yet to receive delivery
 

[Re] Yet to receive delivery
Hello.

Thank you for your message,.

Shipping usually takes 10~25 business day.

It can be vary depends on the post office and customs.

Thank you!

5564378 delivery was not received nge******* 2012-12-05 Answered
  please help to confirm order.We have not receive anything from this delivery
 

[Re] delivery was not received
Hello.

Thank you for your message.

Your order has been returned to us under reason of'unclaimed'

In this case, you should pay for $7.00 for reshipping.

We're willing to send a refund, but $7.00 will be deducted as shipping and restocking fee.

Please inform us which you would like.

Thank you.

 

[Re] delivery was not received
Hi,
I know it's failed and you guys promised to resend without additional fees.
Please refer to below e-mail from "yourmate" at 12 Nov:-


Nov 12, 2012 (Monday) PM 5:57:19
From : Seller(Your Mate) / To : angeline gue
Hi...

You don't need to pay now.
When we receive that item we will touch with you!
Usually shipping back takes 8~10 weeks.
Thank you!

 

[Re] delivery was not received
replied!

5256541 Item not received pin******* 2012-11-16 Answered
  I saw the tracking stated that delivery is unsuccessful.. Anyway to know whether when will they send again?
 

[Re] Item not received
Hi...

You'd better ask to your local post office.

Thank you!

5208245 haven received ban******* 2012-11-14 Answered
  hi

ok.. but i order it last week on 6 nov 12 but till now haven receive..
 

[Re] haven received
Hi..

You paid Registered mail fee.

Your parcel is registered mail. not EMS .

Thank you!

5203657 film haven reach ban******* 2012-11-14 Answered
  Hi..

how long does ems take to reach?
 

[Re] film haven reach
Hi...

Thank you for your asking.

EMS shipping usually takes 3~5 days.

Thank you!

5151820 item still havent arrive iia******* 2012-11-10 Answered
  hi my items still didnt arrive :( its more than a week already
 

[Re] item still havent arrive
Hello.

Thank you for your message.

Please visit www.track-trace.com to track your orders. (Post/EMS menu => Enter your tracking number)

Also you could track it in Singapore post website once your orders has arrived at Singapore.

Thank you.

5083426 refund me waited for so long one month! bab******* 2012-11-06 Answered
  I waited for more than one month already, can you refund me back my money? And now what is this? Why did you put the status as delivered?! Please dont cheat my money.
 

[Re] refund me waited for so long one month!
Hi...

That 'Delivered' is automatically changed from Qoo10.

So, You don't care about that.

You ordered your item on 18th Oct 2012.

and We shipped your item on 19th Oct 2012.

Who is waited for more than 1 month?

also, I don't like the tone of your message.

Are you threatening me?

Please refer for our shipping policy.

You may able to see that we cleary stated that

shipping to Singapore takes up to 21 business

days.




5055619 Delivery fail nge******* 2012-11-05 Answered
  Hi,

We have some problem in the delivery here and the package got shipped back when we try to retrieve from the post office. Please do take note of the item and assist me in what to do.
Sorry. The undelivery notice was sent to the wrong address and the post office have already sent it back to you when we got the collection notice.

Thanks

Angeline/Kaiwei
 

[Re] Delivery fail
Hi...

I'm sorry about that....

In this case, you should pay for $5.00 for reshipping.

We're willing to send a refund, but $5.00 will be deducted as shipping and restocking fee.

Please inform us which you would like.

Thank you.

 

[Re] Delivery fail
Hi,

Shall pay the $5.00 for re-shipping. Please suggest a paying method.

Thank you

 

[Re] Delivery fail
Hi...

You don't need to pay now.

When we receive that item we will touch with you!

Usually shipping back takes 8~10 weeks.

Thank you!

 

[Re] Delivery fail
thank you very much

 

[Re] Delivery fail
You're welcome!!!

We will contact you!

Thank you! : )

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