| 8114618 |
Wrong buyer |
amy******* |
2013-05-11 |
Answered |
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Hi recently I have received the package which I did not order, please contact me via email to discuss the real buyer, tks |
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[Re] Wrong buyer
Hello. We feel sorry to hear that wrong item is delivered. We couln't know buyer's e-mail. Please kindly contact at whateveryouwanttoget@gmail.com . As we check your e-mail, we will respond as soon as possible.
Have a nice day! Thanks. |
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| 7951657 |
Curtain Pole |
mys******* |
2013-05-02 |
Answered |
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Do you sell the curtain pole as well? If yes, how much is it? |
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[Re] Curtain Pole
Sorry. We don't treat pole because of too much delivery charge. Hope your understanding. Thanks. |
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| 7139476 |
About Address |
use******* |
2013-03-11 |
Answered |
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Hi seller,
So I just send the item to the address stated in this site or do I ship it to the address state on the envelop?
Thank You. |
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[Re] About Address
Thank you for your reply. The address is on envelop.
VIP CLUB(유명자) 108-405, Jugong APT., Beon 3(sam)-dong, Gangbuk-gu, Seoul, Korea +070-8654-1470
Have a nice day! Thank you. |
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| 7093535 |
wrong item |
use******* |
2013-03-07 |
Answered |
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Hi Seller,
I think you sent me the wrong item my order number 31492016. As I order the mesh for windows not for door.
Thank You |
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[Re] wrong item
Hello. We feel sorry to hear that. Is the product size is not 150cm x 170cm? If not, please kindly let us know the size you have now.
As we get your reply, we will do our best to settle this problem.
Once again, we apologize for the inconvenience. Please forgive us.
Waiting for your reply. Thank you.
Karen/Overseas Sales Manager VIP CLUB |
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[Re] wrong item
Size is 90 x 220 |
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[Re] wrong item
Well noted your message. As you mentioned, our staff has sent it by mistake. We deeply sorry about it.
Please kindly let us know how we can handle this for example exchange or refund.
Waigng for your reply. Thank you. |
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[Re] wrong item
Hi Seller,
I think the best way is to refund, if not can you resend the item which I ordered.
Thank You |
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[Re] wrong item
Well noted your message. Please kindly send back the item to us by normal airmail. And show the airmail receipt. Then we will arrange full refund + returning postage to your PayPal account. (It takes quite time to reund through Qoo10.)
After returning item, please kindly contact us at whateveryouwanttoget@gmail.com . We will arrange payment as soon as we check your postage receipt.
Once again, we deeply sorry for the inconvenience. Beg your forgiveness.
Have a nice day! Thanks. |
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| 7088718 |
Confuse about how to install it |
use******* |
2013-03-06 |
Answered |
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Hi Seller,
I had receive windows mess, but do not know how to install it.
Thank You |
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[Re] Confuse about how to install it
Hello. You might find instruction. For just incase, we will enclose instruction on this e-mail.
Have a nice day! Thanks. |
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[Re] Confuse about how to install it
My order number 31492016, and the instruction is not for the item I brought. I am sure is the wrong item you had sent to me
Thank You |
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[Re] Confuse about how to install it
We are really sorry. We confused the item.
Installation is similar to magnet door.
1. Please put double sided tape on top, left and right side on door. 2. Fix curtain with wood tacks.(left end/right end/center on top and 2~3 pcs on each side) 3. By using double sided tape or wood tacks, apply lace or valance.
Thant's all.
By the way, we deeply feel sorry for wrong item delivery.
Have a nice day! Thanks. |
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| 6582163 |
Shower curtain |
cle******* |
2013-01-27 |
Answered |
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Hi Is your item shower curtain 105 transulent? Able to see behind curtain? Tks |
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[Re] Shower curtain
Hello. Thank you very much for your kind inquiry. Our shower curtain is half transparent. Front and Back are almost same.
Have a nice day! Thanks.
Karen/Overseas Sales Manager VIP CLUB |
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| 4131067 |
RE:Re-Purchasing |
eli******* |
2012-09-07 |
Answered |
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Hi,I wanted to repurchase a product that I bought from u but i was told you are no longer selling??is it true?or is there another way I can purchase the mosquito curtain from u? |
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[Re] RE:Re-Purchasing
Hello. Thank you for your inquiry.
Now, we have out of stock in most mosquito nets. But, if you let us know your interesting item(color and width), we will check our stocks.
Sorry that we couldn't supply our goods in Qoo10 now.
Have a nice day! Thanks.
Karen/Overseas Sales Manager VIP CLUB |
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[Re] RE:Re-Purchasing
Hi,I hv replied u via hotmail email..did u receive it? |
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[Re] RE:Re-Purchasing
Hello. Good day to you.
Unfortunately, we haven't got your e-mail. Please kindly resend it at whateveryouwanttoget@gmail.com
Have a nice day! Thank you.
Karen |
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| 3453609 |
Reusable? |
oba******* |
2012-07-02 |
Answered |
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Hi, can the stickers be re-positioned? Meaning, after I stick it to painted wall, can I remove and then stick it back? Do I need to buy another set of transfer sheet to remove and reuse the stickers? |
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[Re] Reusable?
Hello. Thank you for your inquiry. Unfortunately, our sticker can't be reused. Hope your understanding.
Have a good day! Thank you. |
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