| 7822545 |
Shipping costs |
sha******* |
2013-04-26 |
Answered |
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If I'm ordering more than 1 cap, I still have to pay shipping per item? Or it's just one time charge? If I want registered mail do I have to click registered mail for all the items? |
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[Re] Shipping costs
Hi, thank you for your enquiry. We are sorry but we are not selling items under this listing at this moment. We hope for your kind understanding and hope you will find interest in our other listings. Thanks and sorry for any inconvenience caused! |
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| 6415948 |
Plain Black |
bli******* |
2013-01-17 |
Answered |
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Hi, would like to check when new stocks will be in? |
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[Re] Plain Black
Hi, we are sorry to inform you that it is out of stock and would not be restocked in the near future. We seek your kind understanding and hope that you find interest in our other listings =) thank you and sorry for any inconvenience caused! |
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| 5736311 |
Refund! |
oli******* |
2012-12-17 |
Answered |
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I want a refund! I ordered since 1st nov! Look at the date NOW! I'm not going to wait anymore! REFUND ME BACK MY MONEY! |
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[Re] Refund!
Hi, thank you for your enquiry. We have already sent out the item and we are not sure what has happened to the parcel, we usually do not do a refund as its normal mail, but if you had really not received the items, kindly click the non-receipt claim button, and we would process your refund through our payments department. Thanks and sorry for any inconvenience caused! |
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[Re] Refund!
im not sure what happen i can't click the non receipt claim. so does it means that u can't do the refund anymore? |
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[Re] Refund!
Hi, kindly email us at tribal.fever.tees@gmail.com together with you order number and ibanking details eg Account Type and Number so we can process the refund accordingly. Thank you and sorry for any inconvenience caused! |
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| 5535788 |
Still not yet received!! |
dim******* |
2012-12-04 |
Answered |
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Hi, ive checked with the post office and there's no mail directed to my adddress since 1st nov. can u check on this problem?!
my cart num: 80721343 |
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[Re] Still not yet received!!
Hi, apologise for the late reply. We are not sure what has happened to the parcel, we usually do not do a refund as its normal mail, but if you had really not received the items, kindly click the non-receipt claim button, and we would process your refund through our payments department. Thanks and sorry for any inconvenience caused! |
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| 5529839 |
Order 28986232 |
kla******* |
2012-12-04 |
Answered |
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Have not received. Can I ask for refund? |
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[Re] Order 28986232
Hi, sorry, after checking with our packing department, we have found that your items have already been sent out. It takes 3-6 working days for normal mail and 1-2 working days for registered mail. You should be receiving your items soon. Perhaps you might want to wait a few more working days in case there is a delay due to the festive season. Thank you and sorry for any inconvenience caused! |
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[Re] Order 28986232
Not received. Kindly process refund ASAP. |
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[Re] Order 28986232
Hi, we have already sent out the parcel and we are not sure what has happened to it but if you really didnt receive it, kindly click on the non receipt button under "My Qoo10" and we will proceed with the refund accordingly. Thank you and sorry for any inconvenience caused! |
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| 5475883 |
Item still not received |
dim******* |
2012-11-30 |
Answered |
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Hi, ive checked with the post office and there's no mail for my address. Can u rectify this problem at once. it has been a month++ since ive ordered. |
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[Re] Item still not received
Hi, apologise for the late reply. We are not sure what has happened to the parcel, we usually do not do a refund as its normal mail, but if you had really not received the items, kindly click the non-receipt claim button, and we would process your refund through our payments department. Thanks and sorry for any inconvenience caused! |
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[Re] Item still not received
hi i cant access the non receipt claim. |
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[Re] Item still not received
Hi, kindly email us at tribal.fever.tees@gmail.com so that we can follow up with the refund accordingly. We thank you very much for your kind patience and we hope you will have a great weekend! =) sorry for any inconvenience caused! |
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| 5415972 |
item still not recevied. |
oli******* |
2012-11-26 |
Answered |
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u ask me to wait for another 5-6 days after my previous msg on 15th but till now i have yet to receive. how long must i wait? |
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[Re] item still not recevied.
Hi, we have already sent out your items and since its normal mail, we are unable to track the item's whereabouts, if it was not delivered, perhaps you can try going to your nearest post office with your identification to try to see if its there, because some customers managed to retrieve it using this way. Thanks and sorry for any inconvenience caused! |
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| 5338784 |
Items haven't reach me |
che******* |
2012-11-21 |
Answered |
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Order No: 29073675 & 29073676
I posted a question about my items delivery on 16nov. Thank you for the immediate reply.
But till now, i still have not gotten the items. checked your previous answers to the other customers, so i should go to my nearest post office to check as well?
Thanks |
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[Re] Items haven't reach me
Hi! Thanks for your enquiry. Yes, you may go to the nearest post office with your IC and check if your parcel is there. It is a brown box btw. Do let us know after your trip down! =) Thank you very much and sorry for any inconvenience caused! |
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[Re] Items haven't reach me
Hi,
I went down to my nearest SingPost yesterday (wednesday, 28/11/2012).
From my knowledge, if the parcel was delivered but no one receives it at the stated address, they will leave a memo with the instructions on how and where to collect. I did not receive any memo from SingPost.
Nevertheless the staff was kind enough to help me check using my IC, but she told me that there isn't any mail addressed to me.
Please advise. Thanks |
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[Re] Items haven't reach me
Hi there, firstly, we would like to apologise for any inconvenience caused! Given such a situation, I suppose its really unfortunate for something like this to happen. By default, we do not provide insurance for normal mail, as this might be used as an exploit against us. However, we trust that you there might have been some mishandling of the item which resulted in you not receiving it, thus, kindly click the non-receipt claim button and we would process a refund for you. Thanks and sorry for any inconvenience caused again! |
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[Re] Items haven't reach me
Hi,
Where can i access the non-receipt claim button?
Also, from your Q & A section of your page, there are a few similar delivery problems like mine, so i don't think it is an isolated case.
The last suucessful delivery was made in October, while the recent Nov and Dec ones are ALL delivery problems enquiries.
A check at your other pages also saw the few same problems with late delivery popping out, some even waited for more than a month like myself.
Please check if there is a problem with your packing department. Did they even really send out the items? I don't think it is just a case of "lost mail" for so many of us?
Please do not inconvenience your "customers" as many people are eagerly waiting for your items to arrive and they had to be disappointed (like me, i really like the caps).
If you are sincere in providing all these products and services to us, please resolve all these problems, else there will only be more problems adding o |
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[Re] Items haven't reach me
Hi, thank you for your enquiry.
Kindly access the non receipt button when you click on "My Account" near the top right. =)
We fully understand your concerns and we share the same priorities as you, which is to deliver items to customers as quickly as possible. However, do bear in mind that customers who received their items in the mail would not come back and leave enquiries for us regarding failed delivery issues. Therefore, what you have seen is purely a reflection of the issues faced by the minority.
Please understand that we do our utmost best in ensuring the safety of parcels delivered and it is our top priority to serve customers well and fulfill their needs. We operate using a system where the packing department will simultaneously update the system when parcels are sent out. Thus, after reviewing the system processes, we have found that there is absolutely no problem with our packing department and we have indeed sent out the items. There might be slight delays due to the recent festive season and there might be an increase in parcels delivered locally. Thus, kindly allow some time for the parcels to be delivered. We are also unable to provide updates for normal mail because there is no tracking for them. Therefore, we kindly advice all customers to opt for registered mail so that they can ensure the prompt delivery of their items =)
We really appreciate your interest in our products and we thank you very much for your support! =) We will continue to do our best in improving our service and serve our customers. Thank you once again and we hope you will have a great weekend! Sorry for any inconvenience caused! |
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[Re] Items haven't reach me
Hi,
by "My Account", do you mean "My Qoo10"? (please see attached)
I can't find any non-receipt button from anywhere.
Thanks,
Jiaxing |
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[Re] Items haven't reach me
Hi, kindly proceed to click on "My Qoo10" at the top right of the browser and look for the non receipt claim button. If you have difficulties locating the button, kindly email us at tribal.fever.tees@gmail.com with your order number and ibanking details so that we can follow up with the refund accordingly. Thank you and sorry for any inconvenience caused! |
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