| NOTICE |
New exchange policy |
Seller |
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See all notices |
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We will continue to exchange defective or incorrect items as usual. In addition, we will now also exchange items for other reasons, such as: customer ordering the wrong item, item doesn't fit, etc. However, for any exchanges due to the above reasons, the customer will have to pay the return shipping charges plus an admin charge of $1.5 per item exchanged. Kindly note that exchanges must be made within 14 days of receipt.
We try to check every item before sending out, however, small washable stains, fixable loose threads, minor colour differences and creases are not considered defects.
Customers are required to send the orginal item back to us first and as soon as we receive it then we will send the replacement item.
Please feel free to contact us at jessclosetcs@gmail.com if you have any questions.
Thanks for your understanding & continuing support.
Jess' Closet |
| NOTICE |
Shipping advice |
Seller |
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See all notices |
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Cut-off time: orders placed before 3pm on working days will be sent on the same day. Orders placed after 3pm will be sent the following day (providing stock is available).
Shipping times: orders made using Singpost normal mail or Singpost registered mail usually take 2-3 working days to arrive. However, please be patient if it takes slightly longer than this. Orders made using TAQBIN courier usually arrive in 1-2 working days. Orders of 8 or more items will automatically be upgraded to TAQBIN courier, free-of-charge.
Lost mail: please note that we strongly advise customers to select registered mail or TAQBIN courier for their deliveries. We cannot be held responsible for lost items sent by normal mail. Thank you! |
| 8794133 |
didn't receive 2 items after 1 month |
l_y******* |
2013-06-18 |
Answered |
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Item with order number 33480558 and 33480559 are not received after 1 month. |
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[Re] didn't receive 2 items after 1 month
Hi Thanks for your message. Sorry to hear your parcel hasn't arrived yet. At this stage, we will have to assume that it is probably lost. Can you please email me at JessClosetCS@gmail.com and then we decide what to do. We can offer you a compromise solution. Thanks for your patience. Michelle |
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| 8781105 |
Size too small |
pri******* |
2013-06-18 |
Answered |
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Dear seller, I received my item last week ends but I was not in Singapore. The dress is too small, can I change it to size L? |
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[Re] Size too small
Hi Thanks for your message. We can exchange this for you. Please bear in mind that the customer will need to cover return postage costs and also a $1.50 admin fee per item exchanged. Please email me at JessClosetCS@gmail.com and I will give you further exchange details. Please remember to include your order number and details of your request in the email. Thanks Joey |
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| 8721316 |
A1110L Black? |
yan******* |
2013-06-13 |
Answered |
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No stock for A1110 in L black ? |
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[Re] A1110L Black?
Hi, thank you for your message. The A1110 L Black is temporarily out of stock. We should be receiving new stock within the next 2 weeks. Please check back to place your order. Thanks, Michelle |
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| 8700824 |
Wrong Order |
sal******* |
2013-06-12 |
Answered |
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I have ordered the item wrongly due to wrong code being keyed in. As the dress is not suitable for me I would like to enquire if I can return the item and get a refund. Appreciate your reply. |
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[Re] Wrong Order
Hi Thanks for your message. We can exchange this for you. Please bear in mind that the customer will just need to cover return postage costs. Please email me at JessClosetCS@gmail.com and I will give you further exchange details. Please remember to include your order number and details of your request in the email. Thanks Joey |
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| 8685871 |
item 8539 and item 9473 |
noi******* |
2013-06-11 |
Answered |
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hi, i am a uk 8/10 (jeans size 29/30) for bottom. which size should i take for item 8539 and item 9473? |
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[Re] item 8539 and item 9473
Hi, thank you for your message. For the 8539 I would recommend size L (the cutting is a bit smaller for this) and for 9473 I would recommned size M. Thanks, Michelle |
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| 8646239 |
7554 |
car******* |
2013-06-09 |
Answered |
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Hi is item 7554 available? |
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[Re] 7554
Hi we are expecting delivery early this week and will update the stock accordingly. Please check back this week to make your purchase. Thanks, Michelle |
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| 8600906 |
33737982 |
jea******* |
2013-06-05 |
Answered |
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Do u do exchange if i meet u up ? Please advise address |
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[Re] 33737982
Hi Thanks for your message. We can exchange this for you, but we cannot offer meetup exchanges. Please bear in mind that the customer will need to cover return postage costs and also a $1.50 admin fee per item exchanged. Please email me at JessClosetCS@gmail.com and I will give you further exchange details. Please remember to include your order number and details of your request in the email. Thanks Joey |
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| 8591784 |
M009 |
sar******* |
2013-06-05 |
Answered |
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Hi! For M009, what are the waist lengths for M/L? I can't decide which one to get as the shoulder and bust info. isn't enough for me to gauge which one will fit me better. Thanks! |
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[Re] M009
Hi, thank you for your message. The measurement across the width of the wasit is 37cm for L and 35 cm for M. Hope this helps, Michelle |
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