| NOTICE |
Delivery within Singapore |
Seller |
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See all notices |
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Next-Day delivery is only applicable for orders within Singapore.
For order before 5PM (Mon - Fri), it will be processed on the same day. For orders coming in between Fri 1701 and Sun 2359, the order will be processed the next working day. We do not process orders on public holidays.
Example: Your order buy from Gmarket on Fri 1730 and the following Monday is a public holiday, your order will only be processed on Tue and delivery is only made on Wednesday, that is the next working day.
AM-Mail tracking number will be LB123456. (in your mailbox before 11AM) Got to call up 1605 to track. Please quote AM mail service.
SmartPac tracking number will be S1234567. (in your mailbox before 6PM) Got to call up 1605 to track. Please quote SmartPac service.
Speedpost tracking number will be XC12345678910. (at your doorstep before 6PM) Online tracking can be done via www.speedpost.com.sg |
| 8341446 |
Juice pack malfunction |
rtj******* |
2013-05-21 |
Processing |
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Hi, 2 days ago my juice pack failed to charge fully even after one whole night plugged in to power source. The 1st light was steady but the 2nd one just kept blinking. I tried testing it on my iPhone 4S to see if it was just the LED light malfunctioning but just as I expected the juice pack went flat after charging just 20%. I had also earlier noticed that I had to toggle the wire and push the plug all the way in to ensure contact with the pack socket otherwise the LED light would not come on and the pack would fail to charge. Any slight movement would disrupt the power flow. Super irritating.
Am I covered by warranty? I bought the product in March and have used it less than 10 times. Needless to say I am very disappointed.
Please advise.
Raphael |
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[Re] Juice pack malfunction
what is your order numbner? |
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| 8305541 |
Mophie Juice |
bol******* |
2013-05-20 |
Answered |
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I send the item via AM Mail, Letterbox. |
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[Re] Mophie Juice
Ok. I will check the mailbox later in the day again. I will update you once i get it ok>? |
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| 8301613 |
Mophie Juice |
bol******* |
2013-05-20 |
Answered |
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Hi,
Thank you for your reply. I did send the item on 16th may at 12.30pm. The package should reach you the next day. I'm not sure why it took soo long. |
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[Re] Mophie Juice
You are sending by AM Mail? Letterbox or Doorstep? |
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[Re] Mophie Juice
I send by AM Mail, Letterbox |
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[Re] Mophie Juice
I will update you once i get it. Cheers. |
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| 8298898 |
Did you receive the return Mophie Juice? |
bol******* |
2013-05-20 |
Answered |
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Hi, would like to know whether did you receive the Mophie Juice? As I've yet to receive your reply. Thanks! |
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[Re] Did you receive the return Mophie Juice?
Not as of now. I will update you when i get it. When did you send it? |
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| 8293110 |
Double payment. (do check and refund) Picture of payment attached |
phy******* |
2013-05-19 |
Answered |
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Double payment. (do check and refund) Picture of payment attached |
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[Re] Double payment. (do check and refund) Picture of payment attached
Please contact qoo10 on payments issues as it is not controlled by us. Do let me know if you need more help. Cheers. |
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| 8262795 |
Original mophie? |
fer******* |
2013-05-18 |
Answered |
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May I know if the product is original? |
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[Re] Original mophie?
These are not the originals. |
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| 8219462 |
Returning of item |
bol******* |
2013-05-16 |
Answered |
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Hi,
I did call your office to check before I went to the post office whether I need to put the RMA number but one of your guy said no need. Just fill in the address and sent it. |
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[Re] Returning of item
No worries. We will keep a lookout for it. I will update you again once i get the package. Cheers. |
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| 8213807 |
Returning of item due to faulty |
bol******* |
2013-05-16 |
Answered |
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Hi, I already send the item back to you by AM mail to the address you send me via mail which is located at 1 Yishun Industrial St 1 l, A posh bizhub. The invoice number for the delivery is 122333. Pls get back to me if you have receive the item. Thanks. |
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[Re] Returning of item due to faulty
OK. Did you put the RMA number on it? |
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