| NOTICE |
New exchange policy |
Seller |
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See all notices |
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We will continue to exchange defective or incorrect items as usual. In addition, we will now also exchange items for other reasons, such as: customer ordering the wrong item, item doesn't fit, etc. However, for any exchanges due to the above reasons, the customer will have to pay the return shipping charges plus an admin charge of $1.5 per item exchanged.
We try to check every item before sending out, however, small washable stains, fixable loose threads, minor colour differences and creases are not considered defects.
Customers are required to send the orginal item back to us first and as soon as we receive it then we will send the replacement item.
Please feel free to contact us at jessclosetcs@gmail.com if you have any questions.
Thanks for your understanding & continuing support.
Jess' Closet |
| NOTICE |
Shipping advice |
Seller |
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See all notices |
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Cut-off time: orders placed before 3pm on working days will be sent on the same day. Orders placed after 3pm will be sent the following day (providing stock is available).
Shipping times: orders made using Singpost normal mail or Singpost registered mail usually take 2-3 working days to arrive. However, please be patient if it takes slightly longer than this. Orders made using TAQBIN courier usually arrive in 1-2 working days. Orders of 8 or more items will automatically be upgraded to TAQBIN courier, free-of-charge.
Lost mail: please note that we strongly advise customers to select registered mail or TAQBIN courier for their deliveries. We cannot be held responsible for lost items sent by normal mail. Thank you! |
| 8344403 |
Zrt |
apr******* |
2013-05-22 |
Answered |
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Do you have this available in ironn grey? Cannot find this option under purchase. Thks. |
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[Re] Zrt
Hi, thank you for your message. The iron grey is out of stock. Thanks, Michelle |
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| 7890646 |
Wholesale price for bulk purchase? |
men******* |
2013-04-29 |
Answered |
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Hi seller,
I'm interested in getting supplies from you.
Pls let me know if wholesale purchase is possible.
Looking forward to your reply ^^ |
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[Re] Wholesale price for bulk purchase?
Hi,
Thanks for your inquiry. Please contact me at jessclosetcs@gmail.com with the item(s) and quanity you are looking for and we can discuss further.
Thanks
Joey |
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| 7842802 |
Quality of the products |
mat******* |
2013-04-27 |
Answered |
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Hi. Can you give me a detailed description of what's the material of the tops, ZRS and ZRT?
It will be good if you can write it explicitly in this form: ZRT - 95% Cotton %% Spandex |
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[Re] Quality of the products
Hi,
I am getting the percentages for you and will revert soon.
Thank you for your patience,
Michelle
Hi,
Thank you for your patience, I apologoze for the delay. The tops are made of 95% modal and 5% spandex.
Thanks,
Michelle |
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| 7762096 |
Order no: 32624092 |
tre******* |
2013-04-22 |
Answered |
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Hi, I have ordered for dark blue, but was sent a dark green. How can we make this replacement? |
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[Re] Order no: 32624092
Hi Thanks for your message. I am very sorry about that - we must have pulled out the wrong item by mistake. I will exchange this for you right away. Please email me at JessClosetCS@gmail.com and I will send you details for the exchange. Please include your order number and details of your request in your email, so I can process this quickly. Sorry again for the mistake. I will fix this for you asap. Thanks Joey |
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| 7635723 |
Two tops |
haf******* |
2013-04-14 |
Answered |
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Am i so unlucky or what? First, you didnt bother abt my countless comments here. Keep telling me you'll update me on my two items but no. You did not. I was the one that had to keep bugging you fr updates. And as always, you'll give stupid replies saying you'll get back.
Second, you asked me to email you at yr personal hotmail. I did and best, no replies at all. So cn you just tell me what is yr prob? What kind of service is this? Im paying fr the items and yr service is this hw you treat yr customers? |
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[Re] Two tops
Hi Noor
I just sent you an email via Gmail. Hopefully we can sort this out for you right away.
Thanks
Joey |
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| 7572535 |
Item: ZRT Navy blue |
reb******* |
2013-04-09 |
Answered |
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Hi Seller,
I wasn't able to find Navy Blue for Item ZRT in the drop down list
Regards, |
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[Re] Item: ZRT Navy blue
Hi Thanks for your enquiry. Yes, that item is in stock, so please go ahead and place your order. Thanks Joey |
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| 7533214 |
Irresponsible |
haf******* |
2013-04-07 |
Answered |
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You said you'll get back to me on mon. Hey its alrd sun today! Whats so diff? If you cnt deliver just refund me bck my money. And i mean it |
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[Re] Irresponsible
Hi
Thanks for your message. Sorry to hear your parcel hasn't arrived yet. At this stage, we will have to assume that it is probably lost.
Can you please email me at JessClosetCS@gmail.com and then we decide what to do. We can offer you a compromise solution.
Thanks for your patience.
Joey |
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| 7505166 |
ZRT |
ass******* |
2013-04-04 |
Answered |
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hi, what's the difference in colour between dark yellow and mustard yellow for ZRT? and also the colour difference between forest and dark blue? the labeling of the colours are quite contradicting. pls help! thanks! :) |
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[Re] ZRT
Hi,
we only have stock for mustard yellow & forest. The other 2 colours you mentioned is not available.
Thanks
Joey |
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