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[ROBEIN]★Summer Dress★New arrival★ Premium Luxury Style Romantic work wears chiffon lace flower blouse skirt

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ROBEIN 550 items Qplay

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  • Q&A Service
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Manufacturer/Place of origin ROBEIN / Korea, China OEM Condition New Product
Material
Payment Method Credit Card (Visa, Master Card), Cash (to Qoo10(DBS, SCB)), PayPal, Q·account Money(S$)
After sales service Please contact seller or manufacturer service center.
Pay on delivery Available

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Customer Satisfaction
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Premium Review(337)
Customer Review (3,023)
You can write a customer review upon confirmation of item receipt.
No. Item Review Member Date Rating
6553741 fast delivery material is ok tur******* 2013-06-17 Highly Recommend
6553644 prompt delivery with good quality dress jen******* 2013-06-17 Highly Recommend
6544704 Not bad, material is good wen******* 2013-06-16 Highly Recommend
6533145 dress a bit short................... seo******* 2013-06-15 Recommend
6485288 speedy delivery in good condition. dress is of ver rin******* 2013-06-10 Recommend
6482891 Quality okay but size is bog isa******* 2013-06-10 Highly Recommend
6481869 Very prompt service but dress cutting is a bit sma wuy******* 2013-06-10 Recommend
6472450 Cutting doesn't suit me but good qaulity ais******* 2013-06-09 Recommend
6469045 Material is very comfortable. Worth the $ bot******* 2013-06-08 Highly Recommend
6460383 As shown in photo. Looking at ordering another col lyn******* 2013-06-07 Highly Recommend

Seller Information

ROBEIN

  • Phone number : +82-70-8650-6117
  • Email : zeneincorp@gmail.com
  • Address : Seoul Jongno-gu Sungin-dong 1419-2 Kumho Bldg 202, 2nd Floor
(*) Your payment shall not be protected if you deposit directly into seller’s account, not using Qoo10 payment methods.
Item Q&A(1,065)
No. Question & Answer Member Date Status
8773224 KRSG1182026 jac******* 2013-06-17 Unanswered
8737979 RB2-O-037 not found kia******* 2013-06-14 Answered
  Hi Robein,

I would like to purchase the dress but I cannot find the option from the drop-down box. Can you kindly advise if the item is available for sale please?

Thank you and best regards.
 

[Re] RB2-O-037 not found
Dear Joycelyn

Hello. Joycelyn!
Sorry. This product has not yet produced.
After 3-4 days you can purchase the product.
Sorry for the inconvenience.
Thank you.

regards,
Robein

8603697 Size too big lim******* 2013-06-05 Answered
  Thanks for your reply. I will like to exchange for size S (i am currently holding onto size M). Please let me know how to proceed. I will pay the shipping of S$5.80.
 

[Re] Size too big
Dear Lim Xin Yi

First, please return the item back. (return shipping costs are not our responsibility)
And after we received the item, you have to payment by paypal for shipping cost.
After payment confirmed, we will re shipping your item.
this is our address.

-> 202, Kumho Bldg, 1419-2, Sungin-dong, Jongno-gu, Seoul 110-550, Republic of Korea

Did you find this helpful?
Thank you.

Regards,
Robein

 

[Re] Size too big
Hi,

Thanks. I have decided to give the dress to my friend who can fit the size. Thanks for your help.

Regards,
Xin Yi

 

[Re] Size too big
Already answered inquiry. If you have another any question, please contact to us.

8586336 Refund of Orders wei******* 2013-06-04 Answered
  Hi! I like to refund these 2 orders:33634133 & 33634134. Please advise how I should proceed with the refund. Thanks.
 

[Re] Refund of Orders
Dear OH WEIJIAN,

We are sorry that you have to return the item. :(
If you want a refund, please return the items.
And you have to pay for shipping cost S$8.10.
Refund is including to shipping cost.
(Shipping costs for two items is S$8.10.)
You can pay for shipping cost through Paypal.
Do you agree to pay the shipping costs?
Please advise.

Thank you.

Regards,
Robein

 

[Re] Refund of Orders
Hi Robein. Because the dress's fabric is not what I expected,so I am returning the dresses.I am sorry for that. Yes,I am agreed to pay for the shipping fees. Is your paypal address the same at:sugarcookie ?

 

[Re] Refund of Orders
Dear OH WEIJIAN

We do sorry for your disappointed.
Please return the items.
after we are received items, we will contact to you.

This is our paypal account.
->sugarcookie@jeyme.com

Thank you and have a good day!

Regards,
Robein

 

[Re] Refund of Orders
Hi! I have already make the payment to paypal. Please check it. Also,can you inform me your shipping address to return the items? Thanks

 

[Re] Refund of Orders
Thank you. Payment has been confirmed.
Please check the return address.

Address : 202, Kumho Bldg, 1419-2, Sungin-dong, Jongno-gu, Seoul 110-550, Republic of Korea

 

[Re] Refund of Orders
Hi Mr Lee
I have sent out the items to your office.Tracking Number is:RC615137117SG
I think you can receive the items next week.

 

[Re] Refund of Orders
Dear OH WEIJIAN,

Thank you for your cooperation.
After received the items, we will refund your order. Thank you.

Regards,
Robein

 

[Re] Refund of Orders
Hi Robein! Have you received my refund items? Order Number:33634133 & 33634134

 

[Re] Refund of Orders
Dear OH WEIJIAN

Hello. We have not received the parcel yet.
Don't worry. After received the parcel we will refund your orders immediately.
Thank you.

Regards,
Robein

 

[Re] Refund of Orders
Hi! Thanks for the reply. Will you have any "LAMUSE" new dress this week or next week?

 

[Re] Refund of Orders
There are no plans to sell new LAMUSE brand yet. We can not tell you the exact date.
Sorry..

8579024 Re] Size cant fit lee******* 2013-06-04 Answered
  Hi,

Yes, I do not mind paying for the shipping cost. Please advise how I can go about returning the item and please advise as soon as you have refunded the balance (after deduction of the $5.80.

Many thanks,
Shirline






Dear SHIRLINE LEE

We are sorry that you have to return the item. :(
If you want a refund, you have to pay for shipping cost S$5.80.
Because refund is including to shipping cost.
Do you agree to pay the shipping costs?
Please advise.

Thank you.

Regards,
Robein
 

[Re] Re] Size cant fit
Dear SHIRLINE LEE

There is one thing you don't know.
We can refund the full amount only.
It is difficult to refund a portion of the amount.
So you have to pay for shipping cost through Paypal.
We can not change this part.
Are you able to accept this?

 

[Re] Re] Size cant fit
Hi,

I agree to paying the refund by PayPal. But can you explain more how to go abt doing the refund? Do I pay you $5.80 shipping cost then I post back the item or someone will pick up the item from me? Then, when will you make the refund to me.

 

[Re] Re] Size cant fit
Dear SHIRLINE LEE

First, please return the item back.
And after we received the item, you have to payment by paypal for shipping cost.
after payment confirmed, we will refund your all money. The refund amount will be refunded to the Q account.
More information for Q account please contact to Qoo10.
Did you find this helpful?

8578993 RB32-O-076 wei******* 2013-06-04 Answered
  Hi Robein! Can you please include RB32-O-076 into your option box? Thanks!~
 

[Re] RB32-O-076
Sorry for the inconvenience.
Options will be registered soon.
Please wait more.
Thank you.

8568798 Size cant fit lee******* 2013-06-04 Answered
  Hi,

I ordered 3 dresses and 2 blouses from you. 1 of the blouse was out of stock and you cancelled my order. I received the 3 dresses and unfortunately, model RB32-0-006 (IVORY, size M) doesnt fit. Out of good will, can you agree to refunding the item?
 

[Re] Size cant fit
Dear SHIRLINE LEE

We are sorry that you have to return the item. :(
If you want a refund, you have to pay for shipping cost S$5.80.
Because refund is including to shipping cost.
Do you agree to pay the shipping costs?
Please advise.

Thank you.

Regards,
Robein

8555140 wrong shipment kee******* 2013-06-03 Answered
  The item that I received is wrong and the tracking number on the article envelop is not KRSG1154810
 

[Re] wrong shipment
Dear Joanne Kee

We do sorry for the inconvenience. Your item status is reported to shipping company.
Soon they will contact to you.
Thank you and once again we apologize for any inconvenience this may have caused you.

Sincerely,
Robein

 

[Re] wrong shipment
Thansk. But can you help to confirm if my item (Model: RB32-O-001/ Yellow) has been shipped out?

 

[Re] wrong shipment
Dear Joanne Kee

We want to see a picture of the product you have received.
Are you able to send pictures now?

 

[Re] wrong shipment
this is the article i received. but I lost the trackign number as I throw away the enevelop

 

[Re] wrong shipment
Dear Joanne Kee

Thanks for the pictures.
However, there seems to be a misunderstanding.
You sent us pictures of the clothes are not selling.
We will send you photos what you purchased. Please check.
After checking again, please let us know.
Thank you.

Regards,
Robein

 

[Re] wrong shipment
Hi,

Yes, of course I know the article I purchase. Problem now is, instead of receiving the yellow dress, I'm receiving something totally different! So when can you ship me the yellow dress.

 

[Re] wrong shipment
Dear Joanne Kee

We had shipping the yellow dress exactly. It's difficult to shipped again.
As a result there was a mistake in the shipping company. It is not our fault.
But we do sorry for the inconvenience.
Shipping companies are investigated problem. And they will contact you soon.
Thank you and sorry again.

Sincerely,
Robein

 

[Re] wrong shipment
This is disappointing!

 

[Re] wrong shipment
Already answered inquiry. If you have another any question, please contact to us.

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