| 8173843 |
Yet to receive |
app******* |
2013-05-14 |
Answered |
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Hi, I have yet to receive the item. I have checked with the Singpost at my area with no avail. If there anyway to check at your side? |
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[Re] Yet to receive
Hi Xiu Qin,
I will check with the singpost and get back to you soonest possible. Sorry for inconvenience cause.
Regards, Moda Zona |
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| 7866451 |
Yet to receive item |
app******* |
2013-04-29 |
Answered |
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Hi, I have yet to receive item. Please advise. |
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[Re] Yet to receive item
Hi Xiu ***,
Our record shows your items has been sent out on 18 Apr. Please check your mailbox or the nearest Singpost at your area? We are sorry for this incident and please update us the status. we will do our best to assist.
Thank you for your support and understanding.
Regards, Moda ZOna |
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| 7837893 |
Cancelled order |
Mix******* |
2013-04-27 |
Processing |
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Hi. I cancelled my order today and just knew that you already replied to my enquiry. But I only got refund 3.90 $. Why is that so? Can I re-order my item again? |
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[Re] Cancelled order
Dear Mic***,
Hi, Sorry for the issue arise, can we have your order number so that we can track for you?
For fast reply, you can contact us @ 9656 3905. Thanks
Best Regards, Moda Zona. |
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| 7815405 |
Prepare shipping |
Mix******* |
2013-04-26 |
Answered |
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Hi when will my item ship out? |
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[Re] Prepare shipping
Hi Mic**,
Sorry for delay shipment and late reply as we are outstation this few days with limited connection. For your info, we will arrange the shipment by tomorrow. Sorry for inconvenince cause.
Regards, Moda Zona
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| 7712054 |
Rasberry Pomegranate |
Ang******* |
2013-04-18 |
Answered |
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Seller, it has come to my attention that you have shipped out 3 out of 4 of my EOS lip balm. Please do check under the cart no. 82630186. Apparently you have forgotten to ship out my Rasberry Pomegranate lip balm? Thanks. |
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[Re] Rasberry Pomegranate
Hi Ang,
All your items has been shipped out together under the registered mail. Thank you.
Regards, Moda Zona |
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| 7672188 |
items not received |
str******* |
2013-04-16 |
Processing |
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i purchased the items like last 2 weeks, but i have not received the items. please advice. thx. |
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[Re] items not received
Dear App******,
Hi, sorry for the incident arise. Can provide us your order number? or cart number? for us to trace? Hope to hear you soon. Thank you.
Best Regards, Moda Zona. |
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| 7535473 |
Smooth Stick Lip Balm - Vanilla Bean |
sng******* |
2013-04-07 |
Answered |
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Hi, I ordered the Vanilla Bean Lip Balm on 4 April. May I know if the item is still in stock and when I will receive my order. Thanks. |
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[Re] Smooth Stick Lip Balm - Vanilla Bean
Dear Hui****,
Hi, our Vanilla Bean Lip Balm is currently out of stock. The new batch is coming in ard one or two weeks time. We are sorry for the trouble cause and thank you for your understanding.
Best Regards, Moda Zona. |
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| 7500151 |
Strawberry sorbet |
sam******* |
2013-04-04 |
Answered |
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Hi, I ordered the strawberry sorbet flavor on 2nd of April (reg mail). Just wanted to know how long it would take for my product to arrive as I read that you guys have ran out of it. :) Thanks. |
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[Re] Strawberry sorbet
Hi Sam, No worried. Your items has been sent out today as our stock is instock already. ^^ Thanks and regards, Moda Zona |
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