| 7662537 |
item delay |
pri******* |
2013-04-16 |
Answered |
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hi, I not received my item yet, please check and revert.. |
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[Re] item delay
dear buyer, your tracking number is 156000510050333 have checked it has been arrive to your country on Mar 28, here is the link for you check http://www.citylinkexpress.com/main.php pls check . have a nice day ! olivia |
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| 6947472 |
No Delivery |
vee******* |
2013-02-25 |
Answered |
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Hi I hav not received my order yet, it has been more than 20days since it was dispatched. Can you please look init it. Thanks |
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[Re] No Delivery
dear buyer, sorry for the trouble to you, your tracking number is RB122275526CN we have send to you on Feb 1 by free registered mail , usually it will take 15-30 days to arrive to your country, here is the link for you check http://www.sao.cn/en/index/home.jsp http://www.singpost.com/index.php and maybe will have some delay in the post , hope you can understanding , wait some more days, it will arrive soon. have a nice day ! olivia
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| 6361505 |
Buttons damaged |
sun******* |
2013-01-14 |
Answered |
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the buttons came off. When I try to use the cord holders, the buttons don't work and came off |
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[Re] Buttons damaged
dear buyer, sorry for the trouble to you, it maybe damaged on the road, now we are willing to refund to you or resend to you a new one, which one do you like prefer? wait for your reply! have a nice day! olivia |
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[Re] Buttons damaged
the brown bear |
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[Re] Buttons damaged
Dear friend Thank you for your understanding. we will resend out your new orders in 3 working days, and the shipping time will take 15-30 days to arrive to your country, hope you will receive it soon. pls wait for a few days. If there any questions, pls contact us. may you have a nice day. Olivia
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| 6287831 |
item buttons damaged and item don't match |
sun******* |
2013-01-09 |
Answered |
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I ordered one set cream bear, one set brown bear and one set duck. But received two cream bear set and one set duck. didn't receive any brown bears. And one set of the cream bears the buttons came off. |
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[Re] item buttons damaged and item don't match
Dear buyer, Sorry for the trouble to you, could you take a photo to us, we will check it for you soon, wait for your reply! Have a nice day ! Olivia
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| 5713342 |
order number: 29714203 |
dkh******* |
2012-12-14 |
Answered |
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Hi, I accidentally click on the 'confirm delivery' button, but in fact I have not received the items. What should I do? |
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[Re] order number: 29714203
dear friend really sorry for the trouble to you, we have checked it out that your item has been arrived Singapore. could you wait some more days. you will receive it soon. here is the link for you: http://www.singpost.com/index.php have a nice day. Icey |
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[Re] order number: 29714203
Hi, items received, thanks a lot! |
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[Re] order number: 29714203
dear buyer, thanks for shipping with us , hope you can leave us a positive feedback, thanks in advance! have a nice day ! Olivia
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| 5388114 |
Have not received my parcel! |
iil******* |
2012-11-25 |
Answered |
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Hi, when is my parcel arriving? |
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[Re] Have not received my parcel!
dear buyer, sorry for the trouble to you, we have send it to you on Nov 13, and your tracking number is RB056886833CN, usually it will take 15-30 days to arrive to your country, here is the link for you check http://www.sao.cn/en/index/home.jsp http://www.singpost.com/index.php because of the 18th People's Congress of the Communist Party of China, it has some delay , and maybe will take more days to arrive , hope you can understanding. if you have not receive it after a month, pls contact us at any time. have a nice day ! Olivia
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| 5238755 |
Rilakkuma Bear Cord Holder |
yen******* |
2012-11-16 |
Answered |
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Hi,
I did not receive my items yet, I have been waiting for few weeks already. May i Know what ig going on? |
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[Re] Rilakkuma Bear Cord Holder
dear buyer, sorry for the trouble to you, we have send it to you on Oct 25, and your tracking number is RB056817387CN, usually it will take 15-30 days to arrive to your country, here is the link for you check http://www.sao.cn/en/index/home.jsp http://www.singpost.com/index.php because of the 18th People's Congress of the Communist Party of China, it has some delay , and maybe will take more days to arrive , hope you can understanding. if you have not receive it after a month, pls contact us at any time. have a nice day ! Olivia
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| 5212794 |
order no:28578606 |
sec******* |
2012-11-14 |
Answered |
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hi seller, when i received the item it look fine, but when i take out from cover i found out the nose of bear (behind) was missing, & when i willing to open it the bear head was drop down.. I wait for a month but received is this kind of thing!!hope seller able to refund this or replace a new one..Thks.. |
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[Re] order no:28578606
dear friend really sorry for that. for this case, we can refund you or resend a new one to you. which one do you prefer? waiting for your reply.
Icey |
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[Re] order no:28578606
can you resend a new one to me?Thks!! |
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[Re] order no:28578606
Dear friend Thank you for your understanding.we will resend you a new one and make the delivery in three days , pls wait for a few days. If there any questions,pls contact us. may you have a nice day. Olivia
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[Re] order no:28578606
thks seller! |
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[Re] order no:28578606
dear buyer, we will resend it to you in 3 WORKING DAYS, HOPE YOU WILL RECEIVE EARLIER. HAVE A NICE DAY ! OLIVIA |
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