| 8203445 |
Delayed delivery |
edl******* |
2013-05-15 |
Answered |
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Hi I placed an order on 10th May, and it was estimated to reach Singapore and delivered on 13th May. However, it is already 15th May and I have yet to receive the order. |
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[Re] Delayed delivery
Hi
The order is on delivery in Singapore by Pantos delivery company. It takes about 2 days.
If you want to contact , Please check the tel number. Pantos Delivery company Singapore office Tel : 65 8339-1154 ,6546-0733
Thank you. |
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| 8197981 |
Cart no. : 82839765 |
jun******* |
2013-05-15 |
Answered |
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I has ordered double side jumbo grill pan on 1st May 2013. I saw the tracking list shown me that the item should be delivered in Singapore on 5th May 2013. But the problem is I have not receive the item as mentioned yet (till today 15th May 2013). So could you check for me what's problem with the delivery service? Thanks. |
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[Re] Cart no. : 82839765
Hi
We're sorry for any inconvenience. The order is on delivery in Singapore by Pantos delivery company. We complained Pantos head office. They are on checking and will contact you.
If you want to contact , Please check the tel number. Pantos Delivery company Singapore office Tel : 65 8339-1154 ,6546-0733
Thank you. |
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| 8196395 |
Use on electric stove |
aik******* |
2013-05-15 |
Answered |
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For this Happycall New Happy call double sided Jumbo Grill pan kitchen Home Deco, can use on electric stove? |
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[Re] Use on electric stove
Hi
The pan can be used on gas cooker and can not be used on induction cooker.
Thank you. |
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| 8169992 |
PEKR30071816 |
ks_******* |
2013-05-14 |
Answered |
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Any update on the shipment status? The online tracking status has not been updated since 8 may 2013.
Thanks. |
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[Re] PEKR30071816
Hi
We're sorry for any inconvenience. The order is on delivery in Singapore by Pantos delivery company. We complained Pantos head office. They are on checking and will contact you.
If you want to contact , Please check the tel number. Pantos Delivery company Singapore office Tel : 65 8339-1154 ,6546-0733
Thank you. |
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| 7868379 |
Why I can't use my coupon? |
tsl******* |
2013-04-29 |
Answered |
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Hi, I wanted to buy this but I keep on clicking but the coupon cannot activate despite within the limits of $30! Why? |
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[Re] Why I can't use my coupon?
Hi
Please contac Qoo10 CS center. We can not access at Qoo10's coupon.
Thank you. |
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| 7708740 |
Have Not Received Happy Call Jumbo Pan |
loh******* |
2013-04-18 |
Answered |
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Two weeks passed and I have not received the Happy Call Jumbo Pan.
Please let me know what is happening to the shipment. Kindly expedite. |
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[Re] Have Not Received Happy Call Jumbo Pan
Hi
We're sorry for any inconvenience. The pantos delivery company is on checking. They will contact you.
If you want to contact , Please check the tel number.
Pantos Delivery company Singapore office Tel : 65 8339-1154 ,6546-0733
Thank you. |
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| 7590844 |
Manual in Chinese |
com******* |
2013-04-10 |
Answered |
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Can I have another manual in English |
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[Re] Manual in Chinese
Hi
Thank you for shopping. We sent the english manual.
If you want to get soft copy chinese manual, Please let me know your email address. We can send it. SmartGreenStyle@hotmail.com Thank you. |
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| 7561661 |
Exchange/Refund |
oll******* |
2013-04-09 |
Answered |
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Hi
Can you collect the pan back and send me a new pan?
If that is not possible, a refund is okay.
Thanks. |
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[Re] Exchange/Refund
Hi
We can refund. Please click the refund button at your account Qoo10. We will accept it.
Thank you for your understand.
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