| FAQ |
Return process for exchange |
Seller |
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Please return the item following address by registered airmail. I will resend you replacement after checking whether the item is faulty or not. If it is not faulty, the shipping fee is charged to you for resending. So please test the product one more time before returning. After that let me know the registered airmail tracking number. Thank you. Phone number : +82-02-703-5445 Address : Memorette Inc. #805 Ace-Techno Tower 8th, Guro 3-dong, Guro-gu, Seoul, Korea 152780 |
| FAQ |
Problem with your product |
Seller |
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If your item have any problem, please describe specific problems via Qoo10 system. If you can attach image file, it would be more helpful for us to check exactly. Thanks. |
| FAQ |
Delivery |
Seller |
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It will usually take 4-8 business days after shipment. The item that you placed an order for will be arriving soon. But, sometimes delay happen on shipment. If you have not receive your item within some more days please contact me via Qoo10 system. Thanks. |
| 8216114 |
English Manual |
she******* |
2013-05-16 |
Answered |
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Hi Seller, please send me English Manual Guide |
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[Re] English Manual
Please check the attached MP5000 English manual with this message. Thank you. |
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| 8113128 |
Faulty |
joa******* |
2013-05-11 |
Answered |
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Hi Seller,
I have used the items from Oct 2012 till now.
Understand there is 1yr warranty, now the battery is not able to charge, can i send it to you for repair?
Please advise.
Thanks
Joann |
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[Re] Faulty
Hi, Ok. Please return the item following address by registered airmail. I will resend you replacement after checking whether the item is faulty or not. If it is not faulty, the shipping fee is charged to you for resending. So please test the product one more time before returning. After that let me know the registered airmail tracking number. Thank you. Phone number : +82-02-703-5445 Address : Memorette Inc. #805 Ace-Techno Tower 8th, Guro 3-dong, Guro-gu, Seoul, Korea 152780 |
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[Re] Faulty
Thanks alot. I will let you know the details.
Appreciate it. |
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[Re] Faulty
Ok, Thanks for your cooperation. |
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| 7475016 |
asking |
cel******* |
2013-04-03 |
Answered |
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Hi, may i know do you sell the cable for the samsung ? because i use it for quite sometime and now its not working anymore... i tried to use other samsung cable to connect , it is not working .. |
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[Re] asking
Sorry but it is not possible. I am not selling it seperatly. Thanks. |
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| 7347821 |
Request Shipment |
jas******* |
2013-03-25 |
Answered |
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Hi, would like to know when will you deliver? Thanks |
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[Re] Request Shipment
I will send your order today. It will usually take 4-8 business days after shipment. Thanks. |
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| 7138568 |
Charging the portable battery |
guo******* |
2013-03-10 |
Answered |
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I never buy the AC charger, What can I use to charge it?? |
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[Re] Charging the portable battery
You can charge the MP5000 using USB cable included. Please check the attached MP5000 English manual with this message. Thank you. |
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| 7043505 |
English Maunal |
max******* |
2013-03-04 |
Answered |
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Hi, can i have the english manual for this product? |
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[Re] English Maunal
Please check the attached MP5000 English manual with this message. Thank you. |
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| 7040943 |
Faulty product |
hhw******* |
2013-03-04 |
Answered |
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Hi seller, Thanks for your prompt reply! However, I cannot find the english manual in the previous message. Can you send it again? Thank you! |
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[Re] Faulty product
oh, sorry for that. Check again please. |
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| 7033348 |
Faulty Product |
hhw******* |
2013-03-03 |
Answered |
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Hi, I would like to return the charger for exchange. I was able to charge it with USB for a while, but now the device no longer lights up and does not charge anymore. Please advise. Thanks. |
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[Re] Faulty Product
Please check the attached MP5000 English manual with this message and check the charger using the manual. If you have same problem continuously, please return the item following address by registered airmail. I will resend you replacement after checking whether the item is faulty or not. If it is not faulty, the shipping fee is charged to you for resending. So please test the product one more time before returning. After that let me know the registered airmail tracking number. Thank you. Phone number : +82-02-703-5445 Address : Memorette Inc. #805 Ace-Techno Tower 8th, Guro 3-dong, Guro-gu, Seoul, Korea 152780 Thank you. |
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[Re] Faulty Product
Hi! I've tested the product and it still doesn't work. I've sent the product back via registered mail, and the tracking ID number is: RC616472097SG Thank you! |
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[Re] Faulty Product
Please check your order number too. Thank you. |
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[Re] Faulty Product
Hi,
So sorry, my order no. is 30307624
Thank you! |
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[Re] Faulty Product
ok, I checked your order detail. I will proceed the repair or exchange process after recieve the item back. Thanks. |
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