| FAQ |
Return process for exchange |
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Please return the item following address by registered airmail. I will resend you replacement after checking whether the item is faulty or not. If it is not faulty, the shipping fee is charged to you for resending. So please test the product one more time before returning. After that let me know the registered airmail tracking number. Thank you. Phone number : +82-02-703-5445 Address : Memorette Inc. #805 Ace-Techno Tower 8th, Guro 3-dong, Guro-gu, Seoul, Korea 152780 |
| FAQ |
Problem with your product |
Seller |
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If your item have any problem, please describe specific problems with your order on. via Email (leebohwa@memorette.co.kr) not Qoo10 system. If you can attach image file, it would be more helpful for us to check exactly. Thank you. |
| FAQ |
Delivery |
Seller |
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It will usually take 4-8 business days after shipment. The item that you placed an order for will be arriving soon. But, sometimes delay happen on shipment. If you have not receive your item within some more days please contact me via Qoo10 system. Thanks. |
| 8662964 |
Goods revived already |
jol******* |
2013-06-10 |
Answered |
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Regarding my earlier post, I just received my 3 green USB. So don't have to check already. Thanks. |
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[Re] Goods revived already
I'm glad to hear that items arrived safety. Thank you very much for your patience! Thank you. |
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| 8644862 |
Did not receive goods |
jol******* |
2013-06-08 |
Answered |
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Order no 33719362 & 33719363. Cart : 83224232 I have not receive my items. The shipment detail/status showed that the goods have been delivered. Please check what happen. |
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[Re] Did not receive goods
Dear customer, 'm sorry for the inconvenience. I will check with courier company right now and I reply as soon as possible. Thank you. |
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| 8642843 |
have not received my item |
ash******* |
2013-06-08 |
Answered |
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i have not received my item yet.. how come the status is Delivered?? |
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[Re] have not received my item
Dear customer, 'm sorry for the inconvenience. I will check with courier company right now and I reply as soon as possible. Thank you. |
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| 8450923 |
Availability of 2GB thumbdrive |
sta******* |
2013-05-28 |
Answered |
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Dear Seller,
Please kindly advise when would you be putting up the 2GB thumbdrives for sale again? Thanks.
Regards, Buyer |
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[Re] Availability of 2GB thumbdrive
Sorry but your requested item 2G was sold out. Thank you. |
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[Re] Availability of 2GB thumbdrive
Hi Seller,
Apparently it sold out. That is why I wanted to know if the stock for 2GB thumbdrive would be replenished soon. Thanks
Regards, Buyer |
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[Re] Availability of 2GB thumbdrive
Unfortunatly 2GB is have been discountinued because of greatly reduced the demand. Thank you. |
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| 8019836 |
Shipment |
ast******* |
2013-05-06 |
Answered |
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Order no: 33061770
Hi. Can you ask the courier to call before dispatch the delivery? As I want it to be send to my office instead if the delivery timing is weekday between 9 to 4. Thank you. |
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[Re] Shipment
Hi The delivery man will call you before delivering. If you will have not call, please directly contact forwarding agent and request for your need. Their phone number is 6434-8400, 6513-1192, 1197. Thanks. |
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| 8002091 |
64GB only have 16 gb worth or memory |
mar******* |
2013-05-05 |
Answered |
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Recently I bought a 64GB thumbdrive from you, however the thumbdrive seems to be only having a memory space or 16 gb. anything more than that the thumbdrive will provide an error message stating it ran out of memory. Pls advise asap. |
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[Re] 64GB only have 16 gb worth or memory
Hi, Please try to format it. If you have same problem after format, requetion me. Thanks. |
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| 7792059 |
Multiple order |
ade******* |
2013-04-24 |
Answered |
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Hi i would like to order 4 pcs of 4gb and 2pcs of 32gb can i still get the shipping at S$10? |
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[Re] Multiple order
Combine shipping costs will add $5.00 per three because its weight. Sorry but you should pay $10. Thanks. |
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| 7791016 |
Logo Print |
haz******* |
2013-04-24 |
Answered |
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Hi
I have a logo that I want to have it at the back of the 64gb thumbdrive. Could you provide me the quotations for such: White 64gb and blue 64gb, both with logo.
Thanks |
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[Re] Logo Print
The engraving cost is $50 per 1 item regarldless of quantity. If you want to print on items, you have to purchase the product code 405334707 together. The work of print takes 5 business days after I get your logo illustration file and confirm it. Thank you. |
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