| FAQ |
Return process for exchange |
Seller |
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Please return the item following address by registered airmail. I will resend you replacement after checking whether the item is faulty or not. If it is not faulty, the shipping fee is charged to you for resending. So please test the product one more time before returning. After that let me know the registered airmail tracking number. Thank you. Phone number : +82-02-703-5445 Address : Memorette Inc. #805 Ace-Techno Tower 8th, Guro 3-dong, Guro-gu, Seoul, Korea 152780 |
| FAQ |
Problem with your product |
Seller |
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If your item have any problem, please describe specific problems via Qoo10 system. If you can attach image file, it would be more helpful for us to check exactly. Thanks. |
| FAQ |
Delivery |
Seller |
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It will usually take 4-8 business days after shipment. The item that you placed an order for will be arriving soon. But, sometimes delay happen on shipment. If you have not receive your item within some more days please contact me via Qoo10 system. Thanks. |
| 8330308 |
Order No : 28673364 |
hon******* |
2013-05-21 |
Answered |
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Hi for the abovementioned order number, I had an problem detecting 2 of the memory cards. Can I send the memory cards to you for check? |
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[Re] Order No : 28673364
Ok, Please return the item following address by registered airmail. I will resend you replacement after checking whether the item is faulty or not. If it is not faulty, the shipping fee is charged to you for resending. So please test the product one more time before returning. After that let me know the registered airmail tracking number. Thank you. Phone number : +82-02-703-5445 Address : Memorette Inc. #805 Ace-Techno Tower 8th, Guro 3-dong, Guro-gu, Seoul, Korea 152780 |
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| 8295908 |
Faulty Card |
cho******* |
2013-05-20 |
Answered |
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Hi, I purchase micro sd card on Jan'13 / cart no 81637041, order number 30668663. Discovered today the card cannot read in my smart phone as well as my notebook. Althought has tested many times still cannot. Pls advice how to send back for replacement? Thx |
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[Re] Faulty Card
Please return the item following address by registered airmail. I will resend you replacement after checking whether the item is faulty or not. If it is not faulty, the shipping fee is charged to you for resending. So please test the product one more time on desktop with a reader before returning. After that let me know the registered airmail tracking number. Thank you. Phone number : +82-02-703-5445 Address : Memorette Inc. #805 Ace-Techno Tower 8th, Guro 3-dong, Guro-gu, Seoul, Korea 152780 |
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[Re] Faulty Card
As per your advice pls find the registered airmail tracking number for your reference: RC613841399SG |
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| 8005334 |
2 spoilt |
sal******* |
2013-05-05 |
Answered |
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dear seller, 2 out of the 3 32gb card i bought has problem, please advise for exchange. 80425702 (Sep 30, 2012) |
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[Re] 2 spoilt
Hi, If your item have any problem, please describe specific problems. The card is not read on device? Thanks. |
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[Re] 2 spoilt
Hello, both cards just stopped working. I enquired before, I bought 3. First one spoilt but I have not sent back. I used the second one, same thing happened! They cannot be detected by phone or even laptop. I was told that there was no refund, just exchange. PLease let me know how to send back again! |
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[Re] 2 spoilt
Thanks for your detail. Please send the faulty items the following address using air registered mail for repair or exchange. After that let me know the return mail tracking no.
Phone number : +82-02-703-5445 Address : Memorette Inc. #805 Ace-Techno Tower 8th, Guro 3-dong, Guro-gu, Seoul, Korea 152780
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| 7902478 |
Faulty card |
hir******* |
2013-04-30 |
Answered |
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i have sent back the faulty card. Registered number : RA 71303483 2 SG |
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[Re] Faulty card
Ok, thanks for your return detail. I will wait the item back and deal for replacement asap. Thanks. |
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[Re] Faulty card
Have you received the item? Its almost 2 week but did not hear from you yet. |
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[Re] Faulty card
Oh, so sorry. I already recived it but the tracking code is different with your noted. I will resend you new one today. You can recive the replacement soon. Thanks. |
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| 7433930 |
Faulty Card |
c16******* |
2013-03-31 |
Answered |
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Hi,
The card has suddenly failed to work and not detectable. Please advise.
Thanks |
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[Re] Faulty Card
Please return the item following address by registered airmail. I will resend you replacement after checking whether the item is faulty or not. If it is not faulty, the shipping fee is charged to you for resending. So please test the product one more time before returning. After that let me know the registered airmail tracking number. Thank you. Phone number : +82-02-703-5445 Address : Memorette Inc. #805 Ace-Techno Tower 8th, Guro 3-dong, Guro-gu, Seoul, Korea 152780 |
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[Re] Faulty Card
Iten send via registered mail RC612001129SG |
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[Re] Faulty Card
Thank you for the return info. I will proceed the repair process asap after receive it. |
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[Re] Faulty Card
Received the SD card. Thanks |
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[Re] Faulty Card
I'm glad to hear that items arrived safety. Thank you very much for your patience! |
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| 7361251 |
Unreadable card |
mar******* |
2013-03-26 |
Answered |
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Hi i purchased a Card from you last year (Date : Oct 22, 2012 / Cart no. : 80685513). now the card is unreadable on both my phone and my computer. tested multiple times. can i send it in for replacement ? |
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[Re] Unreadable card
Please return the item following address by registered airmail. I will resend you replacement after checking whether the item is faulty or not. If it is not faulty, the shipping fee is charged to you for resending. So please test the product one more time before returning. After that let me know the registered airmail tracking number. Thank you. Phone number : +82-02-703-5445 Address : Memorette Inc. #805 Ace-Techno Tower 8th, Guro 3-dong, Guro-gu, Seoul, Korea 152780 |
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| 7226116 |
card is undetectable |
hir******* |
2013-03-16 |
Answered |
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i bought the card in 30 sept. after using few mths it become unrecognized to the phone and even pc cant read the card... all my data is gone like tat.. anywway to recover it ?? |
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[Re] card is undetectable
Unfortunatly, in case of card, the recover almost is not possible. If the producto is defective, please send it for exchange. After sending, let me know the registered airmail tracking number. Thank you.
Phone number : +82-02-703-5445 Address : Memorette Inc. #805 Ace-Techno Tower 8th, Guro 3-dong, Guro-gu, Seoul, Korea |
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| 7026834 |
Defected 32GB SD Card |
jac******* |
2013-03-02 |
Answered |
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My order number is 28291012. This is my second time that this product given me problem since Nov'12. Same like previously, I already tried on 3 different phones and 2 different laptops. I also tried my other SD card, it works fine on both the phones and laptop. My files is gone for the 2nd time. |
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[Re] Defected 32GB SD Card
I am sorry for that but it is not possible to cancle or returnd. You can get only repair or exchange after 1 monthe of purchasing. It is rare to arise the same problem after exchange. Plese resend it to me for repair. Thank you. |
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[Re] Defected 32GB SD Card
I understand that this product have only 1year of warranty. I will send this defect SD Card to you again but what if this product happened to be defect again in a few months time. How do you expect me as a consumer that your brand is is reliable. Moreover, what I have inside the SD card is gone for the 2nd time. How can trust to use it again? |
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[Re] Defected 32GB SD Card
I emailed you about this. Please check it. |
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