| FAQ |
Return process for exchange |
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Please return the item following address by registered airmail. I will resend you replacement after checking whether the item is faulty or not. If it is not faulty, the shipping fee is charged to you for resending. So please test the product one more time before returning. After that let me know the registered airmail tracking number. Thank you. Phone number : +82-02-703-5445 Address : Memorette Inc. #805 Ace-Techno Tower 8th, Guro 3-dong, Guro-gu, Seoul, Korea 152780 |
| FAQ |
Problem with your product |
Seller |
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If your item have any problem, please describe specific problems via Qoo10 system. If you can attach image file, it would be more helpful for us to check exactly. Thanks. |
| FAQ |
Delivery |
Seller |
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It will usually take 4-8 business days after shipment. The item that you placed an order for will be arriving soon. But, sometimes delay happen on shipment. If you have not receive your item within some more days please contact me via Qoo10 system. Thanks. |
| 4683053 |
Item on hold in Branch. |
dev******* |
2012-10-10 |
Answered |
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Hi, I think my item was delivered when I wasn't around. The track and trace indicates that my item is on hold in branch. How can I collect my item or get it delivered again? |
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[Re] Item on hold in Branch.
It will usually take 4-8 business days after shipment. The item that you placed an order for will be arriving soon. But, sometimes delay happen on shipment. If you have not receive your item within some more days please directly contact forwarding agent and check delivery status. Their phone number is 6434-8400, 6513-1192, 1197. Email is sg_'cs@u-rasia.com' Thank you. |
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| 3064449 |
Bulk |
ger******* |
2012-05-17 |
Answered |
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Hi, is it possible to get a bulk order item and shipping price? say about 100-200?
Thanks. |
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[Re] Bulk
Please check your email. Thank you. |
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| 2370139 |
about the case showed in the picture |
ste******* |
2012-02-22 |
Answered |
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hi, i just bought a blue one, cart no.78446209 .Can i know where can I get the blue iphone case that showed in the picture? thx in advance =) |
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[Re] about the case showed in the picture
Sorry, it is just a picture. We are not selling it. Thank you. |
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| 2353128 |
Tracking number |
all******* |
2012-02-21 |
Answered |
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Dear seller, Kindly help to provide the tracking number, tks |
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[Re] Tracking number
You can track your item from this afternoon. Thank you. |
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[Re] Tracking number
Hi, The items should be landed Singapore since 23Feb12 morning. But till now, I haven't received the items yet. Tracking Number : KRSG332116-78475552. Pls help to get the courier call my handphone, tks |
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[Re] Tracking number
You can contact forwarding agent and check delivery status directly. Their phone number is 6513-1192, 1197. Thank you.
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