| FAQ |
Return process for exchange |
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Please return the item following address by registered airmail. I will resend you replacement after checking whether the item is faulty or not. If it is not faulty, the shipping fee is charged to you for resending. So please test the product one more time before returning. After that let me know the registered airmail tracking number. Thank you. Phone number : +82-02-703-5445 Address : Memorette Inc. #805 Ace-Techno Tower 8th, Guro 3-dong, Guro-gu, Seoul, Korea 152780 |
| FAQ |
Problem with your product |
Seller |
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If your item have any problem, please describe specific problems via Qoo10 system. If you can attach image file, it would be more helpful for us to check exactly. Thanks. |
| FAQ |
Delivery |
Seller |
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It will usually take 4-8 business days after shipment. The item that you placed an order for will be arriving soon. But, sometimes delay happen on shipment. If you have not receive your item within some more days please contact me via Qoo10 system. Thanks. |
| 7678464 |
enquiry |
kel******* |
2013-04-16 |
Answered |
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Hi seller... can ths memory card be used for other normal camera |
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[Re] enquiry
Yes, but you have to check your camera capacity of supported. Thanks. |
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| 7592569 |
Wrong purchase...order number 32328047 |
wen******* |
2013-04-10 |
Answered |
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I have ordered the wrong SD card as I suppose to order micro SD card instead of SD card. I need micro SD card for my Note 2 phone, can I request for exchange? I can bring the parts to you personally for exchange, pls provide your contact number and address. Appreciate your great help. |
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[Re] Wrong purchase...order number 32328047
You have to return it for refund(except shipping cost) and re-buy micro card.
If you want to return, please send the card to the bottom address.
Phone number : +82-02-703-5445 Address : Memorette Inc. #805 Ace-Techno Tower 8th, Guro 3-dong, Guro-gu, Seoul, Korea
Thanks. |
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| 7423234 |
Missing item. You sent the wrong quantity. |
che******* |
2013-03-30 |
Answered |
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Order no: 32027148, 32027149
I ordered and paid for two 16GB, why is the packaging stating two but I only receive one?! So disappointing. Please explain. |
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[Re] Missing item. You sent the wrong quantity.
I'm sorry for the inconvenience. Pleae check there is the open trace on the package and 2 small label stated product name. I am waiting your reply. Thanks. |
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[Re] Missing item. You sent the wrong quantity.
On the packaging there are 2 reference number:
[Ref #]82348574 KRSG1042458
And under item description you wrote USB Thumb drives Total Qty:2 Value (CIF) SGD 20.2 Weight: 0.06KG Shipping Date: 23-Mar-2013
There should be two but there is only one card in the package. Are you going to send me the other one? Or do a refund of the missing one?
Waiting for your reply. |
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[Re] Missing item. You sent the wrong quantity.
Ok, so sorry for this big troble. I will resend the other one to you today. I hope your understand for my mistake. Thank you. |
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[Re] Missing item. You sent the wrong quantity.
OK. Waiting to receive the card. Thank you. |
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[Re] Missing item. You sent the wrong quantity.
Thank you for your understand. I sent out it yesterday. You can recieve it soon. Thanks. |
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| 7156404 |
Faulty item sent |
shi******* |
2013-03-11 |
Answered |
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Hi, I sent the faulty card to you today. The Ref no. is 3032/070/C0044 RA no : RC612691273SG Do get back to me soon when you received it Thank You |
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[Re] Faulty item sent
Thanks a lot for your cooperation. I will proceed the exchange process asap after recieve and test the item back. |
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| 7101287 |
Faulty 8G SDHC |
shi******* |
2013-03-07 |
Answered |
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Hi, I ordered two 8G class6 SDHC card from you. They are order no. 31672512 and 31672513. One is working fine. The second card is faulty.The file I attached shows the problem.
So should I send the item back to you for replacement? |
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[Re] Faulty 8G SDHC
Ok, sorry for the inconvenience. Please return the item following address by registered airmail. I will resend you replacement after checking whether the item is faulty or not. If it is not faulty, the shipping fee is charged to you for resending. So please test the product one more time before returning. After that let me know the registered airmail tracking number. Thank you. Phone number : +82-02-703-5445 Address : Memorette Inc. #805 Ace-Techno Tower 8th, Guro 3-dong, Guro-gu, Seoul, Korea 152780 |
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| 7083969 |
32G class 10 |
fio******* |
2013-03-06 |
Answered |
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hi seller, can i use 32G class 10 for samsung note 2? thank you. |
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[Re] 32G class 10
Hi customer, If you want to use extenal memory for your smartphone, you have purchase micro sd card not sd card. I am selling micro sd card too on this market. Thanks. |
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| 7040691 |
why is it still on request? |
kel******* |
2013-03-04 |
Answered |
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Hi seller,
Why is the item still on request? Can you kindly advise as I am in need of the item. At least do let me know when you will sent it |
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[Re] why is it still on request?
I already sent out your order to shipping company yesterday. You can check the tracking number by this afternoon. Thank you.
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| 7032697 |
query |
min******* |
2013-03-03 |
Answered |
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Hi seller,
Can it use in sumsung note 2?
Thank you |
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[Re] query
Yes, it can use for Samsumg mobile phones include note2. Thank you. |
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