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[happycall]Happycall Black edition cookware set Happycall Kitchen Home Deco

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Smart Green Sty... 37 items Qplay

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Manufacturer/Place of origin Korea Condition New Product
Material
Payment Method Credit Card (Visa, Master Card), Cash (to Qoo10(DBS, SCB)), PayPal, Q·account Money(S$)
After sales service Please contact seller or manufacturer service center.
Item Description Happy call ceramic pot set 100% made in Korea Happycall
Pay on delivery Available
BOOKMARK 1 2 3 4 5 6 7

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Customer Satisfaction
This chart shows buyer's satisfaction level.
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Premium Review(5)
Customer Review (30)
You can write a customer review upon confirmation of item receipt.
No. Item Review Member Date Rating
5745685 Item received but in good condition jan******* 2013-03-20 Highly Recommend
5574068 received fairly quickly but yet to try hope it las dan******* 2013-02-25 Recommend
5264267 item received in gd condition! Thanks! kik******* 2013-01-16 Recommend
5012346 Happycall Ceramic pot cle******* 2012-12-24 Highly Recommend
4608072 Happy call pot Type:3.Ceramic C set(+S$58) tlo******* 2012-11-20 Highly Recommend
4422518 fast delivery item wrapped wif bubble wrap rac******* 2012-11-03 Highly Recommend
4210991 Happy Call 4pc Set cke******* 2012-10-15 Recommend
4178048 Items received in good condition and fast delivery joa******* 2012-10-11 Highly Recommend
4104936 Received all pots in good conditions. Thanks selle lil******* 2012-10-04 Highly Recommend
3986994 The pots I received came without the English manua oba******* 2012-09-21 Not Recommend

Seller Information

Smart Green Style

  • Email : smartgreenstyle@hotmail.com
  • Address :
(*) Your payment shall not be protected if you deposit directly into seller’s account, not using Qoo10 payment methods.
Item Q&A(22)
No. Question & Answer Member Date Status
7007419 $ 88/freeshipping but billed $152???? dan******* 2013-03-01 Answered
  what happened it $88? with free shipping i'm billed $152.90??????
 

[Re] $ 88/freeshipping but billed $152????
Hi

Would you explain about $88 ?
We shipped out it by Pantos delivery company .

Please check it.
Thank you.

4643795 HAPPY CALL RED/ORCHER PAN/BLACK DIAMOND AND CERAMIC PANS lil******* 2012-10-08 Answered
  Hi Seller

Which below pans can use under induction cooker:

1) RED & Orcher Pan
2) Black Diamond Pans & Pot
3) Ceramic Pans

Please advise as I made the purchase without checking.

Thank You.

Best Regards
Lilian
 

[Re] HAPPY CALL RED/ORCHER PAN/BLACK DIAMOND AND CERAMIC PANS
Hi
The no.1 and 2 can used on induction cooker.
but the ceramic pot can not used on induction cooker.

Thank you.

4559227 Overflow when cover with glass lid oba******* 2012-10-01 Answered
  I bought Happycall pots mainly because from TV commercials, it shows cooking soup is easy because of the special lid with release valves that will prevent overflow.

Yet when I tried to cook miso soup (with beancurd and beaten egg), sweet corn pork rib soup, spaghetti, porridge etc. will always overflow, even when the food content is less than half of the pot.

I don't understand what so good about buying it when it will overflow like other non-stick pots.

Can tell me some examples or what kind of soup will not overflow when cooked in the happycall pot with the lid covered?
 

[Re] Overflow when cover with glass lid
Hi

Please check the attached file.

I checked to Happycall head office's notes.
You can check as below site.

http://myhappycall.co.kr/en/product/product4_1_view.jsp

Thank you.

4366781 Ceramic Pan - D type / C type lil******* 2012-09-27 Answered
  Hi Seller

I saw the pictures images of the ceramic pans are all different colour but the description describe most of the pans are in orange. Could I check if I order either C or D type will I receive all different colour as shown in the pictures or irregardless any sizes all comes in orange?

If I place order please give all pans in good condition not rejected items by other buyer.

Please advise.

Thank You.

Best Regards
Lilian
 

[Re] Ceramic Pan - D type / C type
Hi

Sorry for confusing.
The picture is right.
I will fix the orange text.
Please check the picture.
We will send the good condition Brand new pot.
Thank you.

4366332 Ceramic Pans lil******* 2012-09-27 Answered
  Hi Seller

Will you give me English Manual if I made my purchase from you?

Will you inspect all the pans in good condition without any scratches before make the delivery as this is a wedding gift and I'm a repeat buyer.

Please advise.

Best Regards
Lilian
 

[Re] Ceramic Pans
Hi

Sorry we don't have a english manusal.
but i can let you know english web site about happycall pot.

Yes. We will check the best quality.

Thank you.

4363785 urgent delivery tho******* 2012-09-27 Answered
  if i order today, will i get in time on sat to give as gift to fren
 

[Re] urgent delivery
Hi

Thank you for inquiry.
We can ship out tomorrow.
It will take 4 ~ 5 working days.
maybe it will delivered on tuesday.

Thank you.

4291634 English manual oba******* 2012-09-21 Answered
  Then what about the English Manual I have requested but was missed out in the delivery? When will it be posted to me?

(Order #27864115, Tracking #PKR000650531)
 

[Re] English manual
Hi

The manual is serviced only frying pan.
If you want to pot manual , i will send file.
Please let me know email address.

Thank you.

 

[Re] English manual
When I post you a message, there is an upload button for me to attach the document that I want to send to you. Just send me the English manual using the same way, thanks.

 

[Re] English manual

Hi

Please check the attached file.
You can check the website.
http://myhappycall.co.kr/en/product/product4_list.jsp

Thank you.

4246878 Exchange needed oba******* 2012-09-18 Answered
  I am a repeated customer of SGS (had previously purchase 3 happy call double pans from you).

Yesterday, I have received the ceramic 5 pots set (order # 80212252, tracking # PKR000650531).

This round, I am not satisfied with the purchase.

1) I have stated "must call before delivery" in the order form but no one call me before delivering.

2) I have requested for English manual but it was not delivered to me. Pls send to me asap.

3) The worse part is the coating of the pots are not totally smooth which is unexpected for the quality expected from Happycall brand.

I found uneven coating and sharp pieces of coating sticking out on the inner and outer pot surface.

With the sharp pieces of coating sticking out of the pot surface (especially those in the inner pot surface), I can foresee they will get scratched off and reveal the inner coating after some cooking and washing.

I feel its not safe to cook for my family with them because I never know whether the pots coating will get into the food or not.

It is difficult to show you the photos of the uneven coating and sharp pieces of coating sticking out because the inner surface is black in color plus the light reflections did not allow the flaws to show up clearly. Attached is the best of what I can get out of all the photo-taking attempts.

I am requesting an exchange for the full set and pls help make sure of the quality before delivering to me.

Pls contact me asap, I have waited one week for the pots yet they turn out to be a disappointment.

Thanks.
 

[Re] Exchange needed
Hi


We will check it to Happycall factory and then contact to you.

Thank you.

 

[Re] Exchange needed
Can you reply me fast? Its been 11 days since I paid online and not able to use the pots.

I hope to get the exchange pots in express mode so that I can start using them earlier instead of waiting another 1 week.

Another thing is I have received all the pots directly packed into one big brown parcel without being in their own individual standard box (white in background with the pots image printed in color).

Coupled with seeing the poor quality in the pots I received, please confirm your supply is the genuine original Happycall pots?

Thanks.

 

[Re] Exchange needed
Hi

Thank you for your message.

We checked the photo and double checked it from factory.

The symptom you described is not a defective coating.
The ceramic coating is looks like not be soft and smooth but it is not defective.
It can be on producing that ceramic coating was high temperature heat on progress .
The pot is original happycall from Korea and the status is normal.
so we can not exchange new item.
The another pot is same quality.
The pot's coating is different the double sided pan's coating .

If you want to exchange ,it need to pay the shipping charge.
We are sorry about the misunderstanding,but it is not defective coating.

Thank you.

 

[Re] Exchange needed
Hi,

Put aside the uneven coating, how about the sharp pieces of coating sticking out of the pots surface? You mean they are also not consider defective to Happycall factory?

Obviously, the sharp pointed coating sticking out would be scratched off after some cooking and washing and my family will be eating the coating if they get scratched off while cooking and food will also be exposed to the inner coating.

Can Happycall guarantee the layers of coating are non-toxic to consume?

Very disappointing... I'm not buying $10 cheap pots and expecting durability and high quality... If can accept such quality, customers might as well buy a cheaper brand..

Thanks for the reply that is unsatisfactory and letting me loosing faith in expecting quality products from Happycall.

 

[Re] Exchange needed
Hi

Thank you again for taking time to share your comments with us.

I used the happycall everyday and the happycll brand service high quality item.

Please trust that the Happycall is safe.

Thank you.

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