| 8774154 |
Enquiry |
yip******* |
2013-06-17 |
Answered |
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Hi I order on 10/06 and it send out on 12/06 but till now I haven't receive it. Hope to hear from u soon. Thanks. |
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[Re] Enquiry
Hi Yes, your order was placed on 10 Jun, and mailed out on 12 Jun. The package was sent out from Thomson Road Post Office. Although the usual delivery period is between 3 to 5 working days, there are ocassions when shipping via Singpost normal mail gets delayed (up to 4, 5 weeks). This is actually quite a common occurence (more than we expected) based on our recent experience. Please give it another week, hopefully the package will turn up at your mailbox soon. Thanks! NitNat |
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| 8760349 |
Payment |
lv6******* |
2013-06-17 |
Answered |
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Hi, I had ordered meiji amino collagen-premium powder 2 packs. Last night l had done for the payment at 7-Eleven store but today my order detail still under Payment Pending, could you help me to check it? My order no. is 34016085. TQ. |
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[Re] Payment
Hi, we have just checked. The order is currently pending payment and we are still not yet able to view the full details of your order. This is likely due to a lag in the system update but it should not take too long before the payment status gets updated. In the meantime do retain your payment document just to be on the safe side. Thanks! NitNat |
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| 8702996 |
Backorder |
ang******* |
2013-06-12 |
Answered |
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Hi,Would like to ask, When the back order item with be in stock? Thanks |
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[Re] Backorder
Hi, we just placed orders with our Japanese partner and are expecting the new stock to arrive early next week. So all orders will be processed for delivery by mid next week. Thanks for your interest! NitNat |
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| 8698409 |
33831860 |
blu******* |
2013-06-12 |
Answered |
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hi, have not received the item till todate since u sent on 8 June. according to reviews, they said u would drop an sms or wasapp or email to cfm shipment. but i dont receive any :( |
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[Re] 33831860
Hihi, yes we sent off your order just over the weekend. We usually update our customers through email blasts via Qoo10. Not sure if you might have missed the update or if there was a glitch in the system. But rest assured your package has already been sent. Singpost takes around 3 to 7 working days to delivery non-standard mail (i.e. not letters or cards) so do give it a couple more days before the package turns up in your mailbox. Do feel free to check back with us for the Certificate of Posting, or follow-ups if the package really is delayed. Thanks! NitNat |
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[Re] 33831860
thanks. but i ordered an item on 4th and i have already received on 6th. not sure whats causing the delay in your shipment, but hope i can receive it by today. |
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[Re] 33831860
Hi, there is always an element of inconsistency/uncertainty with Singpost normal mail and that is the reason why they only guarantee up to 98% of on-time delivery (http://www.singpost.com/send-documentparcel.html). We caution our customers against choosing Singpost Normal Mail because there is no knowing whether delivery will be delayed. On good days, they are extremely prompt but this doesn't always happen. We too hope you will be able to receive the package soon. Thanks! NitNat |
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[Re] 33831860
hi, appreciate it if you could let me sight the certificate of postage to verify the address written. as i read from reviews, another person whose parcel was sent on 8 june (same as me) has already received on 13 june. hope you understand. thanks. |
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[Re] 33831860
Hi, yes certainly we can understand your concern for experiencing the delay. I do not have the COP on-hand as I'm out today but will be in touch with you tonight and will send you a picture of the COP as soon as I'm able. Thanks. NitNat |
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[Re] 33831860
ok, hope to hear from you soon. thanks |
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| 8684039 |
hello |
shu******* |
2013-06-11 |
Answered |
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Dear seller, Really i have been waited very very long and my item still heavet come,,The first time i buy,wont take so long i don't know what happen when i buy the second item...it can be more faster right..ThankYou |
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[Re] hello
Hi, the delay you are experiencing is due to Singpost delivery and is beyond our control unfortunately. This is the reason why we caution our customers against choosing Singpost Normal Mail because there is no knowing whether delivery will be delayed. On good days, they are extremely prompt but this doesn't always happen. Our suggestion is for you to call Singpost hotline at 1605 and relate this issue to them. This sometimes has the benefit of alerting your local branch to keep a lookout for your package. You can also cite the information we provided to you 2 days ago, that the package was sent out from Tampines Central Branch on 20 May. Do keep us posted on the outcome of your enquiry with Singpost. Thanks! NitNat |
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| 8672493 |
item shipped?? |
wos******* |
2013-06-11 |
Answered |
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Hi.. can i check from u.. has my item been shipped?? |
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[Re] item shipped??
Hi, we are making our twice weekly trip to Singpost office tmr (Wed). Do let us know if you actually have any changes to your order. Thanks! NitNat |
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| 8670774 |
my basic n premium can |
dee******* |
2013-06-10 |
Answered |
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Hi hi! I ordered basic can normal shipping n premium for my mum via taqbin. Can u msg me? 9799**** Thanks |
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[Re] my basic n premium can
Hi hi, we have made the delivery to your mum just this evening, and sent off your own order via Singpost normal mail on Sat evening. Keep a look out for your package. It should reach you this week if there is no delay by Singpost. Thanks! NitNat |
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| 8647228 |
hi` |
shu******* |
2013-06-09 |
Answered |
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Dear seller, I order two refill pack and heavet delivered to me..It take so long to delivered... |
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[Re] hi`
Hi Your order was placed on 19 May, and mailed out on 20 May via Tampines Central Post Office. Although the usual delivery period is between 3 to 5 working days, there are ocassions when shipping via Singpost normal mail gets delayed (up to 4, 5 weeks). Hopefully the package will turn up at your mailbox soon. Do get in touch with us again if you wish obtain a copy of the Certificate of Posting to verify that we have sent out the package. Thanks! NitNat |
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[Re] hi`
ok thanks.. |
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