| 8228619 |
induction friendly? |
bun******* |
2013-05-17 |
Answered |
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is this series induction cooker friendly |
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[Re] induction friendly?
yes, but some induction are not able to heat, dependin on the types of induction. Inquire to the induction maker please thanks |
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| 7559983 |
orange 24cm low pot |
aby******* |
2013-04-08 |
Answered |
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How much is just one of the above pot? Possible sell without cover? |
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[Re] orange 24cm low pot
Sorry we do not sell separately thanks |
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| 7238006 |
order no. 31950752 |
Ele******* |
2013-03-17 |
Answered |
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Please note wrong address. Cart 82309091.
Address should be block 723 not 726. Postal code 730723.
Apologies for inconvenience caused |
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[Re] order no. 31950752
Noted Thanks! |
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| 6924497 |
food stuck to base after using 3 mth |
liz******* |
2013-02-23 |
Answered |
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Hi seller, i bought the set a few mths ago and all was well. However, as time pass, (I dont cook everyday and I use a soft sponge to clean to ensure the coatin doesnt get scrapped off). The coating dropped n food started to stick to the base... Pls advise if this is normal and if theres any way to solve the problem of food sticking... For the price paid, i dont think its worth it if it become sticky after less than 6 mth of using... |
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[Re] food stuck to base after using 3 mth
Hello, Thank you for your inquiry.
When you clean the pot, is it still sticky?
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[Re] food stuck to base after using 3 mth
Hi there, the food was stuck to the pot while cooking (when I first bought it, it was really v gd, non stick, after time it become sticky). After cleaning, the pot doesnt feel sticky anymore. |
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[Re] food stuck to base after using 3 mth
Hello,
Does it happen when you cook special food or any food? |
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[Re] food stuck to base after using 3 mth
Hi it happens when i cook all types of food |
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[Re] food stuck to base after using 3 mth
Hello,
I'm sorry to hear that. But, we cannot exchange the item. Becuse your order is already overdus for exchange period..
Soorry for inconvience. Thanks. |
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[Re] food stuck to base after using 3 mth
Hi there
I would really appreciate if u can exchange the blue pot n not the whole set. Do let me know if u can accomodate. |
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[Re] food stuck to base after using 3 mth
I'm sorry that the product is not exchangeable.
Thanks |
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| 6389959 |
What differences are there ? |
zhe******* |
2013-01-15 |
Answered |
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Hi, care to share whats the different between the pots u are selling and the Happycall series ?
Thanks |
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[Re] What differences are there ?
Hello, Thank you for your inquiry.
Happycall series have diamond coating. aslo, the other pots have ceramic coating.
Thanks. |
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| 5798612 |
Scratches |
ade******* |
2012-12-20 |
Answered |
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Dear Seller,
Found some small scratches on one of the pot interior(24 cm sauce pot -(Orange).
Do I need to use back the original carton box to do an exchange ? |
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[Re] Scratches
Hello,
We have already noted below this.
Please understand small scratch less than 1cm or slight distortion. We can't resale after exchange because we sell imported goods. Please note that we are going on sale as special price. Please refer to the product pages. Thanks. |
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| 5793537 |
item |
pek******* |
2012-12-19 |
Answered |
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do u mean the sales is for items with scratches?
thanks. |
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[Re] item
Hello, Thank you for your inquiry.
NO. The items might have a little scratches. Not all of them..
So, we ask to be excused about that.
Thanks. |
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| 5699279 |
some dent found |
soh******* |
2012-12-13 |
Answered |
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Hi, I'm writing in regards to the pots which i had just received. There are, however, some punctuates found on 2 of the pots. may i know if i could exchange them? |
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[Re] some dent found
Hello, Thank you for your inquiry.
I'm sorry hear to that.
Please understand small scratch less than 1cm or slight distortion. We can't resale after exchange because we sell imported goods.
Thanks. |
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