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[Kitchenart]Kitchen art indoor electric grill/wide/temperature self controller/roast pan/grill pan/happycall

Seller Information Follow Shop
KETO Pte Ltd 51 items Qplay

Question

Seller Satisfaction
  • Item Assortment
    100%
  • Price
    100%
  • Delivery
    80%
  • Q&A Service
    100%

Manufacturer/Place of origin KETO / Kitchen art Condition New Product
Material
Payment Method Credit Card (Visa, Master Card), Cash (to Qoo10(DBS, SCB)), PayPal, Q·account Money(S$)
After sales service Please contact seller or manufacturer service center.
Item Description Kitchen art indoor electric grill/wide/temperature self controller/roast pan/grill pan/happycall
Pay on delivery Available

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Customer Satisfaction
This chart shows buyer's satisfaction level.
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  • Price
     
  • Delivery
     
  • Service
     
Premium Review(1)
Customer Review (16)
You can write a customer review upon confirmation of item receipt.
No. Item Review Member Date Rating
6009476 Item was delivered fast. Alas. The handle broke of sta******* 2013-04-21 Recommend
5567556 Delivery and customer service was shit! Produce is ken******* 2013-02-24 Neutral
5560965 Ordered on 27 Jan. Only received the item on 23 Fe tro******* 2013-02-23 Neutral
5549904 Haven't try yet, quality is good, but it's kinda t jiz******* 2013-02-21 Highly Recommend
4803273 not bad. Right size. have not tried it yet. Shld b lin******* 2012-12-06 Highly Recommend
4658343 fast delivery and good condition. tin******* 2012-11-24 Recommend
4538904 Seller was prompt in responding to querries before lia******* 2012-11-14 Recommend
4161164 Speedy delivery. :-) ..... ray******* 2012-10-10 Highly Recommend
4145262 Order on sat send on monday fast delivery n good aei******* 2012-10-08 Highly Recommend
3985429 Really worth the price! delivery amazingly fast on bri******* 2012-09-21 Highly Recommend

Seller Information

KETO Pte Ltd

  • Email : ketosg@ymail.com
  • Address : MIDVIEW CITY 24 SIN MING LANE #05-103
(*) Your payment shall not be protected if you deposit directly into seller’s account, not using Qoo10 payment methods.
Item Q&A(12)
No. Question & Answer Member Date Status
7532508 broken handle sta******* 2013-04-07 Answered
  hi, i received my grill today and found that one side of the handle is broken. is there any way i can get it replaced?

Thanks
 

[Re] broken handle
The picture i cannot see any broken part, please email me with the picture thanks

ketosg@ymail.com

6861833 where the hell is my grill?? tro******* 2013-02-19 Answered
  it has been almost a whole month!!!!! so where is the grill????????? it has been so freaking hard trying to get in contact with you.

Advice to others: DONT BUY FROM THIS SELLER!!!!
 

[Re] where the hell is my grill??
dear customer

iam very sorry for the delayed reply

and i'm in contact with the delivery company to find out what had happened

i will get back to you as soon as possible upon receiving new from the delivery company
Hello,
Sorry for reply.

Your order is out for delivery on 21 Feb.
Sorry for delay and inconvience.

Thanks.

6853840 Item not here yet ken******* 2013-02-18 Answered
  Hello. Firstly, the tracking is not working at all. Secondly, I have not received the item but yet the status have changed to delivered. Please kindly reply asap on the status of the delivery. Thank you.
 

[Re] Item not here yet
iam very sorry for the delayed reply

and i'm in contact with the delivery company to find out what had happened

i will get back to you as soon as possible upon receiving new from the delivery company
Hello,

Can I have your order number?

 

[Re] Item not here yet
Thanks for the reply. My order number is 31199022

 

[Re] Item not here yet
Hello,

Your order is out for delivery on 21 Feb.

Sorry for delay and inconvience.
Thanks.

6821916 Non-responsive seller. tro******* 2013-02-15 Answered
  How many times do I have to chase after you for replies?
At the same time of ordering this grill, I ordered another item from another seller and that item was posted out from Korea. Even that item has reached, so where is my grill when it was suppose to be shipped out from SINGAPORE on 29 JAN 2013??? From the tracking number one can already tell it is a local delivery and yet it still need to take more than 2 weeks?
Just in case if you are asking me for my tracking number AGAIN, IT IS PSG001086991
 

[Re] Non-responsive seller.
Already answered inquiry. If you have another any question, please contact to us.

6799182 PSG001086991 tro******* 2013-02-13 Answered
  PSG001086991 is what you provided.
Please check and revert ASAP!
 

[Re] PSG001086991
이미 답변이 완료되었습니다. 감사합니다.

6773888 Non Delivery Claim tro******* 2013-02-11 Answered
  Hi,

Please respond or i will be doing a non-celivery claim! I have been trying to contact you through qoo10 website as well as email to ketosg@ymail.com but there have been no response from you. Qoo10 is stating that the item is delivered but till today i have not receive the grill.

IF I STILL DO NOT HEAR FROM YOU WITHIN THREE DAYS, I WILL PROCEED WITH THE NON-DEIVERY CLAIM.

I am contactable at +65 96758542!!

Regards
Lynn
 

[Re] Non Delivery Claim
Hello,
Sorry for the reply.

Could I have your order number?
We need your order number for checking delivery.

Sorry for delay and inconvience.
Thanks.

6704742 No Delivery Info? tro******* 2013-02-04 Answered
  Hi,

Is the item sent out?
When I click on tracking, there is no info? It says item not found.

Regards
Lynn
 

[Re] No Delivery Info?
Hello,
Sorry for delayed reply.

Your order is out for delivery 21 Feb.

Thanks.

5963596 Aluminium Foil use Cab******* 2013-01-02 Answered
  Hi,

I'm curious about the question posed by the other potential buyer about the use of aluminium foil on the grill. Will it damage the surface? If using aluminium foil will not damage the product, then I might consider getting it.

Cheers
Joshua
98449931
 

[Re] Aluminium Foil use
Hello,
Thank you for your inquiry.

If you want to use aluminium foil on grill, Please oil on the greill and then put aluminium foil.
So, you will protect damaged surface..

Thanks.

Thanks.

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