| 3911903 |
SA11762 (khaki / charcoal) |
hot******* |
2012-08-20 |
Answered |
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Hi, I was looking through the designs and i really like SA11762, will you be restocking? |
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[Re] SA11762 (khaki / charcoal)
Hello, thank you for your inquiry. We are sorry but it will be out of stock for a while.
thank you |
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| 3839120 |
da11387 |
a1_******* |
2012-08-12 |
Answered |
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the shirt cant be iron and machine wash?only tick on the hand wash... |
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[Re] da11387
Hello, thank you for your inquiry. Its best to be hand washed. the T-shirts are not recommended thanks |
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| 3770081 |
Items |
yon******* |
2012-08-04 |
Processing |
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I have yet to receive my items and it has been almost 4 weeks now. Does it take that long? |
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[Re] Items
Hello, thank you for your inquiry. your item's status shows "hold on branch" we will check with Eurasia and figure out the problem for this, thanks |
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| 3743824 |
Item not delivered |
yon******* |
2012-08-02 |
Answered |
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Greetings, It has been 3 weeks since i ordered the items. However, the items are still not delivered to my house even though it is said to be delivered. The delivery man called me and said to place them in my mailbox, but they are not there. |
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[Re] Item not delivered
Hello thank you for your inquiry. We've contacted Eurasia about this matter, we really apologize for the delayed shipping. As i know (what we've heard from Eurasia) there isn't that many employees working as a delivery man so its taking a little bit more time, but will get there asap thank you |
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| 3700758 |
Item code not found |
nwj******* |
2012-07-28 |
Answered |
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Hi hi.. May I know is the item SA11733 shirt available? Coz I couldn't find it's code under the engine when I wanna buy. |
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[Re] Item code not found
thank you for your inquiry. if the code is unavailable in the listing, then it is out of stock. |
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| 3599784 |
Disappointed!!! Items not received |
geo******* |
2012-07-18 |
Processing |
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You mentioned in your reply that Eurasia will contact me in 7 days but it's already 2 weeks and yet nobody call or email me. You pushed the blame to Eurasia and the Eurasia's side, they remained silent. I seriously very angry on this issue. I will make a complaint to Qoo10 on this issue. |
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[Re] Disappointed!!! Items not received
can i please have your order number? or your cart number? because your profile isn't showing up, thank you |
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| 3595085 |
Defective item |
sum******* |
2012-07-17 |
Answered |
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Hi seller, I bought 2 shirts from you and both got holes at the arm area.. The thread are loose and it has stains on it which is very obvious since it is white in color. Can it be exchanged? Or a refund would be most appreciated. Thanks |
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[Re] Defective item
email sent |
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[Re] Defective item
I have attached pictures of the defected item.:) please make necessary arrangement. Thanks. |
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[Re] Defective item
hello, please give me a response through email or message |
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[Re] Defective item
Hi seller,
Till date I still do not receive any refund from you. Kindly do something about it. Thanks. Order no. are: 26654258, 26654259. |
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[Re] Defective item
done thank you |
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| 3571759 |
to reuest a refund. |
won******* |
2012-07-15 |
Answered |
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hello, my cart no is 79600133, after i received the items, DA12423 악어롱T / Color:WHITE-FREE(+S$4) and DA11282 라그랑7 / Color:BLUE-M(+S$1.80), i would like to make a refund and return of the clothes, as the size are not slim fit shown at the picture even though i have made the measurements, and material is too thin. |
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[Re] to reuest a refund.
hello, please send us back the item to 305-94 Jangwi-dong Seungbook Gu Seoul Korea 136-832 and your refund will be made excluding the shipping cost, or we will be able to send you the refund via paypal if you do have an account. Thanks |
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[Re] to reuest a refund.
eh, do i need to click the confirm delivery first before i can refund it? |
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[Re] to reuest a refund.
yes, you need to confirm the delivery no matter what after you've received the item, then just send us back the item with a note explaining the refund and your order number too, then we will refund the amount which is required via paypal do you have a paypal account? |
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[Re] to reuest a refund.
hello, thanks for replying me. I'm sorry to say that i do not have a paypal account. |
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[Re] to reuest a refund.
then after you have sent us the item and after we have received it, you will have to purchase an item from us which we make just for you,(for the shipping cost) and the full refund will be made
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[Re] to reuest a refund.
hello~ i have sent back the items 3 days ago, please inform me if you have received the items :D Regarding the repurchasing of items, do you mean that, i cannot get back the money refund, and i have to choose other shirts that make up the price of the refunds instead ? |
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[Re] to reuest a refund.
the items haven't been received yet, and no you don't have to purchase our products, if we make a category just for you, which will cost to the shipping fee, then you can purchase that "product" which is the price of the shipping fee that you owe us, then we issue you a full refund. thank you |
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