| 8039245 |
Refund |
ezr******* |
2013-05-07 |
Answered |
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You say shipping is on 7th may. Now its on the 13th may? Ok i cancel the item. Refund me back |
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[Re] Refund
hello. The refund has been completed. The passbook your money will be refunded. thanks. |
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| 7984561 |
Shipping when. |
ezr******* |
2013-05-04 |
Answered |
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Hola order 33002295, when will the item be shipping? |
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[Re] Shipping when.
Hello. First of all, Thank you for purchasing our products. Your item will be shipped on May7~8. Because May 4~5 are holiday. Please understand it. Have a great day. Thanks. :) |
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| 7896122 |
Order number you requested |
ras******* |
2013-04-30 |
Answered |
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In continuation with my earlier mail, that I have not recd the goggles, but only a black net bag, Please find the order number: 32707100, cart number: 82703539
Thanks, Rajesh |
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[Re] Order number you requested
Hello. First of all, i am so sorry for this problem. 32707100 it is black net bag's order number. I want to know the goggles order number. Please let me know that. I'll looking for ward to your reply. Thanks. |
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[Re] Order number you requested
There was only 1 order placed and that was for Swimming Goggles, with AntiFog. The Mesh bag was added as an option the payment was made for the goggles ($6.28). You can see the description in the Item list. attaching the acknowledgement mail with the description and order number.
Order Summary (Date : Apr 21, 2013 / Cart no. : 82703539) Order no. Item Qty Price Options Discount SubTotal 32707100 ★Free Shipping★Swimming Goggles★Anti-fog★Swimming Mesh Bag★Swimming Cap★Made in Korea★Swimming Goods Option:Mesh Bag Black 1 S$14.90 S$0.00 S$8.62 S$6.28 |
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[Re] Order number you requested
Hello. If you want to buy the swimming goggles, you need to choose the option(swimming goggles +S$6.67). But you was chose the mesh bag. So, you received the mesh bag. I'll looking forward to your reply. Thanks. |
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[Re] Order number you requested
When you mentioned "option" it looks only like an optional item along with the goggles. It is not very clearly mentioned as ONLY a mesh bag. It looks very much like you are trying to make some quick money out of people who do not understand what it means.
How Do I get me refund? |
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[Re] Order number you requested
Hello. I understand your confuse. Then, i will refund for you. but, I didn't stated that this listing is for swimming goggles on products description and title. So, you can find out the swimming goggles on option list. Again, i am so sorry for this inconvenience. I'll looking forward to your reply. Thanks.
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[Re] Order number you requested
If you look at the description, the first thing it says is "Free shipping* Swimming goggles* Anti Fog*" Then all the other things come. I place the order based on what I see first. That is precisely why I am saying it is misguiding.
Then you click the item list, I see an amount of $14.90 (with a discount making it 6.80) There is no description saying this is for a bag, which if I buy from a local shop here will cost less than 50 cents. Why would I even assume that it is for that bag.
After this there is an option section, when you click you see 6 options of cap saying +s$1.97. Below that I can see option of 7 mesh bag without any extra added. and last is the swimming goggle. This goggle was so below that I saw it only when you told there is an option at the bottom.
You should have very clearly mentioned that the Item I am selecting is only a Bag in the heading.
and now you are not even addressing how I will get the refund.
Thanks, Rajesh |
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[Re] Order number you requested
Hello. I requested the refund to qoo10. You will get the refund soon. Again, i am really sorry for this problem. Thanks. |
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| 7892019 |
non delivery of goggles |
ras******* |
2013-04-29 |
Answered |
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I have not received the goggles. All i got was a black net bag. Either you send me the goggles or return my money.
Thanks |
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[Re] non delivery of goggles
Hello. First of all, i am really sorry for this inconvenience. May i know your googles order number? I'll looking foward to your reply. Thanks. |
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| 3836801 |
Swimming Goggle with Degree |
may******* |
2012-08-12 |
Answered |
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Hello. Do you sell swimming Goggle with Degree? |
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[Re] Swimming Goggle with Degree
Hello.
It is not include with Degree.
Have a nice day.
Thanks. |
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| 3534889 |
Goggles |
jez******* |
2012-07-11 |
Answered |
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Hi, this goggles is for adult to children? Do you have goggles for children? Thanks |
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[Re] Goggles
Hello
Thank you for interesting in our products.
It is more suitable for adult.
Sadly, i don't have goggles for children.
Have a nice day.
Thanks. |
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| 3339360 |
No Tracking number available |
get******* |
2012-06-19 |
Answered |
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Hello, I have ordered a Antifog swimming goggle in Black colour for Adult with registered email. I am seeing the updated information in Qoo10 site that my item is on delivery but when I am checking the Track and trace link that is given to track the item it's not showing any tracking number to track my item. Can you please check and let me know the tracking number for my item to track?
Thanks! |
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[Re] No Tracking number available
Hello~!
Thank you for purchasing from me.
I checked your order.
As a result, you're nothing chosen to registered airmail.
you're chosen to non-registered mail.
Non-registered mail is commonly takes 2~3 weeks for delivery.
Have a nice day.
Thanks.^^ |
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[Re] No Tracking number available
hello,
Can you please check the order details again? I have paid the Korea registered airmail charges of 2.50 SGD for this order. As per the information for item shipping the non-registered mail is free but i have paid 2.50 SGD for this order. If you have sent my item with non-registered mail can you please refund back my Korea registered airmail charges of 2.50 SGD to my account? Below is my receipt details: Order Amount (Total Orders : 1Details)Item Price S$14.90 Option Price S$0.00 Discount S$2.00 SubTotal S$12.90 Shipping Rate S$2.50 Total S$15.40
Please check and please let me know if you have any questions.
Thanks!
Praveen Rana |
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[Re] No Tracking number available
Hello~!
I am so sorry about my mistake.
You're right.
I was send it to you in 18 June.
But i didn't get tracking number from courier service.
I think that i'll receive tracking number in the next few days.
Please wait a little bit more.
Again i am so sorry about this convenient.
Have a nice day.
Thanks.
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