| NOTICE |
*Important Notice to All Buyers* |
Seller |
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See all notices |
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Dear Buyers,
Please note that we are not responsible for any lost or missing parcel sent via normal post.
We had noticed an increase case of lost parcel via Singpost’s normal mail. Besides that, we are not able to assist in tracking the parcel as Singpost had stopped entertaining customer phone call on checking lost normal mail.
In such situation happened, we will provide the video taken (before sending out the parcel as a proof) to buyers.
If buyers insist to opt for normal mail, please never ask for refund or resend from us in this situation.
Thank you for your understanding.
Best Regards
Lovefly |
| NOTICE |
Exchange of Wrong or Defect item received |
Seller |
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See all notices |
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Dear Buyers,
Kindly note that in any situation where you had received wrong or defect items. We will definitely exchange for you if stock available or shall refund you if out of stock. This has to be proved to us by taking photos on the item received and have yet leave any bad comment.
You can contact us through our offical email:loveflyshopping@gmail.com,we will reply you within 24 hours.
We will not entertain for any exchange or refund if buyer had leave bad comment before contacted us.
Thank you for your understanding.
Best Regards
Lovefly |
| 8352930 |
Any type C pinky dot? |
vic******* |
2013-05-22 |
Unanswered |
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Hi, no more type C pinky dot. When the next shipment come in? Thank you. |
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| 8333364 |
Black colour for type B bag |
i_n******* |
2013-05-21 |
Answered |
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Dear seller, any more black colour for type B bag? :) Or will stocks be replenishing? |
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[Re] Black colour for type B bag
Dear customer,
We don't have Type B Black already, maybe you would like Navy color.
Best regards,
LoveFly |
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| 8193315 |
Thermal insultation pocket |
vic******* |
2013-05-15 |
Answered |
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Hi, like to check with u how many "Thermal insultation pocket" for type B & C? Just to confirm for type A ~ no thermal insultation pocket right? Thank you. |
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[Re] Thermal insultation pocket
Hi customer,
Type A has no thermal insultation pocket.
Best regards,
LoveFly |
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| 8120581 |
Type A side pocket |
joo******* |
2013-05-11 |
Answered |
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May I know type A side pocket is it able to put umbrella / standard small mineral bottle ? Thks |
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[Re] Type A side pocket
yes, It's big enough to put them at side pockets. |
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| 8000615 |
Exchange of Defect item. |
jer******* |
2013-05-05 |
Answered |
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Hi, i receive the item with defect at the zip. |
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[Re] Exchange of Defect item.
From our "*Upgraded Customer Service*" in our page.
" Free Exchange for major defact bag
(within 15 days after order, before comment our bag)"
Please write us email, we will solve this out.
loveflyshopping@gmail.com |
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| 7890217 |
Enquiry on Shipping |
sus******* |
2013-04-29 |
Answered |
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Hi,
I have made the payment for my order cart#82776127, just would like to check with you if the item has been shipped out.
Thank you. |
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[Re] Enquiry on Shipping
Dear customer,
We just shipped out today. |
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| 7409208 |
Type D cherry chocolate |
jol******* |
2013-03-28 |
Answered |
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Hi, would like to ask when will u re-stock the item D cherry chocolate color? Or u will not be replenish this specific color anymore?
Jolynn |
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[Re] Type D cherry chocolate
Dear customer,
We have one Type D cherry chocolate new piece in stock, I will update now.
Best Regards,
LoveFly |
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| 7337384 |
type b |
tif******* |
2013-03-24 |
Answered |
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Hi seller
For type b ,does it alrdy have the compartments included? If Yes why is there a value added item for bag organizer.is it two separate items? Please advise. Thanks! |
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[Re] type b
Dear customer,
All type all our diaper bag already have compartments.
The Valued added item(bag organizer) for someone's extra need, it can be used externally and independently.
Best Regards,
LoveFly
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