| 5677251 |
Shipment pack and ship |
ngc******* |
2012-12-12 |
Answered |
| |
Hi, Could you be able to send out the package asap I would like to have it to reach before Christmas. As the delivery address is to my company address possible to reach me by 21Dec? |
| |
[Re] Shipment pack and ship
sorry cant |
|
| 5345141 |
003 Black |
sal******* |
2012-11-22 |
Answered |
| |
Hi, I would like to know if you will stock in for 003 black? |
| |
[Re] 003 Black
sorry it is out of stock n wont be restock.
cheers
kittykatshop |
|
| 4883097 |
005 |
chr******* |
2012-10-24 |
Answered |
| |
Hi, do u have anymore stock for 005? If yrs, pls advise how shall I order. As I can't find the item in your drop down list. Tks. |
| |
[Re] 005
sorry 005 is out of stock. |
|
| 4837672 |
refund |
Sun******* |
2012-10-21 |
Answered |
| |
Hi
I refer to the below. what do you mean by "the item has been shifted out."?
It is very unfair to me as i had been waiting for my item for so many months yet there was no response. Please refund me the money or the item. Thanks.
Hi I have called up singpost and they informed the item was already sent back to the sender. I think the advice asking me to collect from singpost was missed as I didn't receive at all. Please assist to have the item sent back again or refund me the money I have paid. Thanks.
hi
ur tracking no is RC106231725SG
it has been sent out long ago, maybe no one was at home upon delivery so u hav to check with post office.
in future, pls sent seller message via gmarket so that we can response effectively
cheers
kittykatshop
Sep 27, 2012
[Re] Refund
we will check it out n come back to u asap, thanks
Hi
I refer to our messages above. Can i know what is the status now?
Oct 14, 2012
[Re] refund
we had checked, and we didnt received anything send back from singpost. We r afraid that we couldnt do the refund for ur case as the item has been shifted out.
Answer
[Re] refund
hi,
item has been shifted out and we hav alr provide u the tracking no. and we didnt receive return from singpost, so we wont be able to do the refund because u missed the parcel.
================================================
Hi
Accordng to singpost, the item has been returned to the sender. how do you explain this? u mean just because u didnt receive so u cannot refund? so what is the usual procedure? if i missed the parcel, the item sent to singpost but i still missed it, they returned t sender so by right it is the seller's responsibility now to check and resend or do a refund. Just because u didnt receive on your side so we have to bear with this? Then whats the purpose of using registered post?
Hope u understand that i'm not trying to make things difficult for you. i just want to get things right or at least give a good explaination. I really dont see the purpose of using registered post and buying from you but couldnt get the item or a refund just because I'm unlucky. Then what about those who received their items wrongly or in bad condition? The seller is also suppose to refund or resend the correct item or they are unlucky then no choice? I have made many purchases from gmerket but had never experienced this before. There were a few occasions the item was in bad condition/sent wrongly and the sellers were easily contactable by email (not through inquiry) and a new piece was sent back.
I really hope u could do something about it. |
| |
[Re] refund
hi
if the item is in bad condition or sent wrongly, is the seller responsibility to resend or refund with the prove of photo taken of the damage product.
But miss out the parcel is not the seller responsibilty to resend as we hav alr sent out the item and we really didnt receive the item send back from singpost, and we wont be able to explain to buyer y is it that we didnt receive the item, is not seller responsibility to check with singpost y is the item not received (furthermore it has been months, almost impossible to track back the item).
we really hope that u can understand.
There is nothing much that we can do, we can only offer u 40 percent off for the new purchase (u can leave us the message)if u would like to.
sorry for any inconvenience cause
cheers
kittykatshop |
|
| 4837671 |
refund |
Sun******* |
2012-10-21 |
Answered |
| |
Hi
I refer to the below. what do you mean by "the item has been shifted out."?
It is very unfair to me as i had been waiting for my item for so many months yet there was no response. Please refund me the money or the item. Thanks.
Hi I have called up singpost and they informed the item was already sent back to the sender. I think the advice asking me to collect from singpost was missed as I didn't receive at all. Please assist to have the item sent back again or refund me the money I have paid. Thanks.
hi
ur tracking no is RC106231725SG
it has been sent out long ago, maybe no one was at home upon delivery so u hav to check with post office.
in future, pls sent seller message via gmarket so that we can response effectively
cheers
kittykatshop
Sep 27, 2012
[Re] Refund
we will check it out n come back to u asap, thanks
Hi
I refer to our messages above. Can i know what is the status now?
Oct 14, 2012
[Re] refund
we had checked, and we didnt received anything send back from singpost. We r afraid that we couldnt do the refund for ur case as the item has been shifted out.
Answer
[Re] refund
hi,
item has been shifted out and we hav alr provide u the tracking no. and we didnt receive return from singpost, so we wont be able to do the refund because u missed the parcel.
================================================
Hi
Accordng to singpost, the item has been returned to the sender. how do you explain this? u mean just because u didnt receive so u cannot refund? so what is the usual procedure? if i missed the parcel, the item sent to singpost but i still missed it, they returned t sender so by right it is the seller's responsibility now to check and resend or do a refund. Just because u didnt receive on your side so we have to bear with this? Then whats the purpose of using registered post?
Hope u understand that i'm not trying to make things difficult for you. i just want to get things right or at least give a good explaination. I really dont see the purpose of using registered post and buying from you but couldnt get the item or a refund just because I'm unlucky. Then what about those who received their items wrongly or in bad condition? The seller is also suppose to refund or resend the correct item or they are unlucky then no choice? I have made many purchases from gmerket but had never experienced this before. There were a few occasions the item was in bad condition/sent wrongly and the sellers were easily contactable by email (not through inquiry) and a new piece was sent back.
I really hope u could do something about it. |
| |
[Re] refund
refer to previous message |
|
| 4824331 |
refund |
Sun******* |
2012-10-20 |
Answered |
| |
Hi
I refer to the below. what do you mean by "the item has been shifted out."?
It is very unfair to me as i had been waiting for my item for so many months yet there was no response. Please refund me the money or the item. Thanks.
Hi I have called up singpost and they informed the item was already sent back to the sender. I think the advice asking me to collect from singpost was missed as I didn't receive at all. Please assist to have the item sent back again or refund me the money I have paid. Thanks.
hi
ur tracking no is RC106231725SG
it has been sent out long ago, maybe no one was at home upon delivery so u hav to check with post office.
in future, pls sent seller message via gmarket so that we can response effectively
cheers
kittykatshop
Sep 27, 2012
[Re] Refund
we will check it out n come back to u asap, thanks
Hi
I refer to our messages above. Can i know what is the status now?
Oct 14, 2012
[Re] refund
we had checked, and we didnt received anything send back from singpost. We r afraid that we couldnt do the refund for ur case as the item has been shifted out. |
| |
[Re] refund
hi,
item has been shifted out and we hav alr provide u the tracking no. and we didnt receive return from singpost, so we wont be able to do the refund because u missed the parcel.
|
|
| 4724457 |
refund |
Sun******* |
2012-10-13 |
Answered |
| |
Hi I have called up singpost and they informed the item was already sent back to the sender. I think the advice asking me to collect from singpost was missed as I didn't receive at all. Please assist to have the item sent back again or refund me the money I have paid. Thanks.
hi
ur tracking no is RC106231725SG
it has been sent out long ago, maybe no one was at home upon delivery so u hav to check with post office.
in future, pls sent seller message via gmarket so that we can response effectively
cheers
kittykatshop
Sep 27, 2012
[Re] Refund
we will check it out n come back to u asap, thanks
Hi
I refer to our messages above. Can i know what is the status now? |
| |
[Re] refund
we had checked, and we didnt received anything send back from singpost. We r afraid that we couldnt do the refund for ur case as the item has been shifted out. |
|
| 4332992 |
Refund |
Sun******* |
2012-09-25 |
Processing |
| |
Hi I have called up singpost and they informed the item was already sent back to the sender. I think the advice asking me to collect from singpost was missed as I didn't receive at all. Please assist to have the item sent back again or refund me the money I have paid. Thanks.
hi
ur tracking no is RC106231725SG
it has been sent out long ago, maybe no one was at home upon delivery so u hav to check with post office.
in future, pls sent seller message via gmarket so that we can response effectively
cheers
kittykatshop |
| |
[Re] Refund
we will check it out n come back to u asap, thanks |
|
