| 3774701 |
imitation product |
Neo******* |
2012-08-05 |
Answered |
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I only started using the happycall pan recently but the silicon rubber keeps coming out. I suspected that i had bought an imitation and i actually went to isetan to compare my pan to the authentic pan they had on display. To my horror, as i compared, i realised that i had really bought a fake pan. The colour of the rubber, the rivets on the pan and the shape of the vent hole are all ckear signs that the pan you sent me is a fake. I'm extremely upset as one should not cheat people, especially for items that will endanger my whole family's health. I want a refund as i have already bought the authentic pan from heap seng itself. I have not tried to approach qoo to lodge a complain but i have tried unsuccessfully to change my review. I will still try to change my review so that other consumers will not be taken in....who knows how poisonous fake silicon and fake pan coating can be when we cook at such temperatures. Would you feed ur family with cook you cook in this fake pan? |
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[Re] imitation product
Hi Puay Puay, I have processed with the refund via gmarket. I am terribly sorry for it as I was cheated by the seller claiming he is selling the authentic pan. I have however contacted the korea authentic seller. I am really sorry about it. |
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| 3633900 |
Non delivery for Happy Call |
hoo******* |
2012-07-21 |
Answered |
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Hi
I hv yet to receive this item, can you please advise?
Do contact me at 90183118.Regards/Linda |
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[Re] Non delivery for Happy Call
H, the courier has delivered the pan to you today. I apologise for the delay |
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| 3586387 |
Not received item |
jac******* |
2012-07-17 |
Answered |
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Hi
It's been about 3 weeks since I placed the order. However,I've yet to receive the item. can I know when I will be receiving it? thanks |
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[Re] Not received item
Hi Jacqueline, I am so sorry for the delay. I will contact you ASAP. |
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| 3564304 |
.. |
jul******* |
2012-07-13 |
Answered |
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Hi. Bought the pan about a week ago. Received it on wed. It worked great for the first 2 uses, and then the metal thing came out. The one for preventing oil from leaking. Please advice. Just fried chicken wings and stuff, and then it came out. Change of pans would be great if possible. |
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[Re] ..
Hi Julian, i will contact you for an exchange.. |
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[Re] ..
great, how long will it take? my contact number is 9382 0715. |
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[Re] ..
Probably this saturday. Will contact you soon. :) |
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| 3539695 |
Non-delivery |
kra******* |
2012-07-11 |
Answered |
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Hi you have stated that the item has been Delivered in my Qoo10 list, but in actual fact it has not. Please let me know when you will be delivering, thanks. |
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[Re] Non-delivery
Hi Michelle, i am sorry for the delay, there is a severe shortage on the happycall pan and it will arrived next week. Would you like to wait or i can cancel this order if it takes too long for you. I sincerely apologise for the delay and inconvenience caused to you. |
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[Re] Non-delivery
Hi I'll wait. Please let me know. Thanks. |
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[Re] Non-delivery
Hi, had delivered the pan to you. THanks |
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| 3538845 |
I have not receive my item |
car******* |
2012-07-11 |
Answered |
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I like to check the status.I would like to know when i can receive it? |
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[Re] I have not receive my item
Hi Carren, I have requested Eurasia to speed up the delivery. YOu can track your item at www.u-rasia.com . Your tracking number is SGSG220020. I sincerely apologise for the delay... |
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| 3522317 |
Happycall |
jjn******* |
2012-07-09 |
Answered |
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Have u send out the item already. Email u last week and u ans item will sent this week. Has the item arrived in SG. Suggestion is that maybe u put preparing the item rather than item is on delivery. |
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[Re] Happycall
Hi Eric/Jialing, the courier guy has sent last saturday to Boonview condo, not sure if he sent to the wrong address. I will check with him and sent to you ASAP. I apologise for the delay |
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[Re] Happycall
Yes. Thks. I received it. |
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[Re] Happycall
Thanks Eric, nice talking to you earlier. :) |
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| 3521553 |
Shipment |
khr******* |
2012-07-09 |
Answered |
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may i know if where's the item now? |
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[Re] Shipment
Hi Maria,i am so sorry for the delay.. there is a severe shortage of the pans due to our korea courier problem. New stock will arrived in about 1-2 weeks time. WOuld you like to wait? if not, i can cancel this order for you. I m really sorry about this. |
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[Re] Shipment
i can still wait, but are you sure within 1-2 weeks time? |
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[Re] Shipment
Hi Maria, it should be arrived next week. Once it is here i will delivered to you ASAP. |
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