| NOTICE |
PLEASE READ CAREFULLY IF YOU CHOOSE NORMAL MAIL SHIPPING |
Seller |
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Dear Customers, Please do take note when you choose the NORMAL MAIL as shipping option, the NORMAL MAIL is for customers who wish to get the lowest shipping cost meanwhile he/she understands the Risk of lost mail/delay as there's no tracking feature as well as delivery guarantee. We shall not hold any responsibility for any lost mail/delay of the orders with NORMAL MAIL option. If you wish to have a safe and trace-able delivery, please select registered mail instead. Thank you. |
| NOTICE |
Courier delivery |
Seller |
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All parcels will be sent by our appointed courier company Dpex or Maxcellents if registered mail is selected or Singpost(for normal mail). Eurasia delivery service, phone number : 6434-8400 (office hour only).
Maxcellents deliver up to 10.30pm daily, delivery lead time :1-5 working days. Residential address will be sent after 7pm. Person incharge: Kandy. Phone Number : 93449977.
Urgent parcel would be sent by Dpex. Lead time: 1-2 working days. Phone number: 62148888.
Please quote tracking number to check your parcel status.
**Courier delays may occur from time to time for various reasons. We shall not be held responsible for such delays. |
| NOTICE |
Strait times News regarding Singpost normal mailing services |
Seller |
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-According to The Straits Times, there is up to 14,000 daily undelivered mail in Singpost. See article - http://i1056.photobucket.com/albums/t374/blingshop/Singapore-Lost-Mail-2012_zps52ecb6bb.jpg |
| 7575702 |
Black Dress Organiser |
pol******* |
2013-04-09 |
Answered |
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I have not received my order no.32230427, please check. Thanks |
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[Re] Black Dress Organiser
Hi we have send out your items on *01042013* via singpost normal mail, for singpost normal mail should be send to your mail box estimated in 3-4 working days, sometimes it might be delayed due to singpost own unknown reasons up to 2 weeks.
Therefore we always encourage customer to opt for Registered mail it will be door to door service delivery estimated 2-3 working days and it would not be missing or delay as it comes with a tracking number. For singpost normal mailing services it does not comes with a tracking number therefore we would not be able to track the status. Please kindly check with your family members see if anyone have pick it up for you in the mail box and kept it for you. |
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| 6637737 |
Shipping issue |
mab******* |
2013-01-30 |
Answered |
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i would like to understand the shipping issue. If i make a purchase of 3 pcs. I saw i am charged 3 X $2.50. Is there a combine shipping option? |
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[Re] Shipping issue
you only need to pay once registered mail. you can order 1 item first with registered mail. after then add 2 more item via normal mail.
thank you |
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| 6510459 |
Cancel order |
Lin******* |
2013-01-22 |
Answered |
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Hi, May I check if I can cancel the order as I just realised that another seller is selling it at SGD 4.50. It is much cheaper than yours. My order # is 30929711 and 30929712. Total qty is 4 pcs. Please kindly advise. |
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[Re] Cancel order
Dear customer, your tracking number is BLA8136
Your item is shipped by maxcellent logistic solutions. kindly contact Kandy at 93449977 or email: maxcellentsenquiry@gmail.com for item status by providing him the tracking number given. He will assist you with the tracking status. Kindly contact us again if there is no update from him. Thanks. |
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| 6425200 |
Order no: 81704891 |
viv******* |
2013-01-17 |
Answered |
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Hi my order no is as above.
Been buying from you so many times.
As I need the items urgently, the status is still on request. May I know est time when I can received the item?
Hope to hear from you soon. |
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[Re] Order no: 81704891
hi~ i will send out today. thank you |
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| 6199536 |
Order no. 30332889 |
chi******* |
2013-01-04 |
Answered |
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Hi, I placed my order on 27 Dec 2012 via registered mail but hv yet to receive item. Pls check and revert. |
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[Re] Order no. 30332889
Dear customer,your tracking number is BLA7039
Your item is shipped by maxcellent logistic solutions. kindly contact Kandy at 93449977 or email: maxcellentsenquiry@gmail.com for item status by providing him the tracking number given. He will assist you with the tracking status. Kindly contact us again if there is no update from him. Thanks. |
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| 5814167 |
Item not received. |
aus******* |
2012-12-20 |
Answered |
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Hi.
The status of my order was changed to delivered but I have yet to receive it.
I have checked the address given to you to be correct.
Please advise.
Order number :29990226 |
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[Re] Item not received.
Hi we have send out your items on *20121213 via singpost normal mail, for singpost normal mail should be send to your mail box estimated in 3-4 working days, sometimes it might be delayed due to singpost own unknown reasons up to 2 weeks.
Therefore we always encourage customer to opt for Registered mail it will be door to door service delivery estimated 2-3 working days and it would not be missing or delay as it comes with a tracking number. For singpost normal mailing services it does not comes with a tracking number therefore we would not be able to track the status. Please kindly check with your family members see if anyone have pick it up for you in the mail box and kept it for you. |
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| 5781659 |
Defected |
yi_******* |
2012-12-19 |
Answered |
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Dear Seller,
This is my second purchase and i have received the items but one of the black colour is defected, bottom 2 rows does not have velco and all at sewed together.
Please find attached for the picture. Can i get a replacement? |
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[Re] Defected
hi~ this item have 4 row hook and 2 row is can paste up. and 2 row is sew.. |
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| 5689284 |
Shipping for Order No. 29990226 |
aus******* |
2012-12-13 |
Answered |
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Hi. Any estimation on when my order will be shipped out? Order No. 29990226. Thanks. |
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[Re] Shipping for Order No. 29990226
hi. will send out asap
thank you |
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