| 3796859 |
not received till now! |
hdt******* |
2012-08-07 |
Answered |
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I have not received the item till now but why the status is writted delivered? When can I receive my goods? |
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[Re] not received till now!
Hi
I think there is something wrong. Looks like We have to send you again.
However, next stock coming September and all the stocks are reserved for Robinson
We will cancel your order for refund
Thank you ! |
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| 3736873 |
Model |
bld******* |
2012-08-01 |
Answered |
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Hi, Is the model at Robinsons similar to Q0010? If no, whats the difference? Thks |
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[Re] Model
Hi
Yes, that the one we are distributing to Robinson
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| 3708361 |
Promotion at robinson still ongoing? |
mew******* |
2012-07-30 |
Answered |
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Hi,
Is the promotion still ongoing? Thanks. |
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[Re] Promotion at robinson still ongoing?
Hi
You can buy at Robinson Centre Point
Thank you ! |
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| 3651039 |
Refund |
fil******* |
2012-07-23 |
Answered |
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Hi, I would like to know when can I get a refund for the juicer. Thank you |
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[Re] Refund
Hi
We already ask Gmarket admin to refund it
It will be processed soon
Thank you ! |
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| 3620158 |
Order 26663801 - Wrong colour delivered |
pen******* |
2012-07-19 |
Answered |
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I receive the juicer today but it is not the wine colour that I ordered and paid for which I was looking forward to. Could you check and please arrange for an exchange. A white was sent to me instead. thanks. |
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[Re] Order 26663801 - Wrong colour delivered
Dear Lee Sior Peng
That is the only one color we have now. Honestly,we got complain from KUVINGS HQ regarding too low price (its price is above than hurom in other country including Korea)
So they want us to stop distributing and re-launch on September.
However, we ask them to provide some stock for customer who already purchased. Unfortunately, due to peak season of Japan, Korea, USA (summer) producing wine color needs 1month so we ask them to give other color in stock
we apology about this circumstance and promise you this won't be happen in future.
However, performance and function all same. I have to say, that you are the last customer who can get Kuvings at lowest price.
If you want to do refund, please let us know. There are other customers who have waited so it should not be a problem at all
On September, Kuvings price will be increased to $549 at Robinson
Thank you |
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| 3558194 |
Price |
r.c******* |
2012-07-13 |
Answered |
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Why does the price increase so much? I was about to buy and saw the high price. :( |
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[Re] Price
Dear Customer
this is normal price of Kuvings. We got complain from HQ regarding price issue.
http://www.kuvings.net.au/
Compare to other country, it was too low.
You can buy at Robinson from next week (after 18th). We will keep promotion only for limited QTY at Robinson
Thank you |
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| 3544392 |
The fruit skin |
dej******* |
2012-07-11 |
Answered |
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Does fruits with skin (e.g. orange, papaya and banana) able to place in the juicer without having the trouble to peel off the skin 1st? |
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[Re] The fruit skin
Hi
Yes. For example, Buy apple and cut (not peel) and put inside of the Juicer.
You don't need to peel off it at all. That is the most convenient thing about Slow juicer
(and taste)
Thank you |
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| 3532947 |
Warranty |
tan******* |
2012-07-10 |
Answered |
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Understand that the Warranty is for 5 years. Who do we send for repair if machine is faulty within this period.?Is it better to order directly with yourselves or purchase it from our Robinson Centrepoint? |
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[Re] Warranty
Dear Customer
1. We have official Service center near macphearson area
2. Robinson Centrepoint stock soldout (all stock soldout) - Restock:around 17th
3. Got complain from HQ in Korea due to too low price compare to other country
We have to increase price however, other benefits will be given to customer in return of increasing price
Thank you very much
If you have any enquiry about Kuvings, do not hesitate to contact us
Thank you ! |
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