| NOTICE |
Customer Service Hotline: 6100 6835 . (Daily: 10am - 10pm) |
Seller |
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See all notices |
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Please call us at 6100 6835 to get fast response to your questions/issues/exchange request etc.
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| NOTICE |
Combine Shipping |
Seller |
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To combine shipping on all of your items, kindly ensure the items are in the same Cart.
All items within the same cart will be sent together. |
| NOTICE |
Shipping Policy - Registered Mail |
Seller |
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Tracking information will be available 2 days after the items is marked as shipped in Qoo10. Should customers need the information, please call us at 6100 6835 |
| 3803107 |
Broken Boxes and peeler |
lim******* |
2012-08-08 |
Answered |
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Hi Seller,
the broken boxes and peeler that i compliant have been more than ONE MONTH now.i wrote in so many time you told me replacement ON THE WAY, BUT where is the items, you said checking with your delivery company ??? why till now still no NEW, Am i paying broken item ??? if you are not be able to replace me the broken item... Gmarket please help me to get REFUND..
I hope to hear from you asap...or can you give me you telphone number
Mary (please call me +65 9799 1556) |
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[Re] Broken Boxes and peeler
Dear Customer,
As per our phone conversation hopefully you understand the situation now.
Thank you so much for your kind understanding you demonstrated over the phone. We really appreciate it. |
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| 3710939 |
waiting for replacement... |
lim******* |
2012-07-30 |
Answered |
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Hi Seller,
your last reply was check your dispatch for my broken replacement, any NEWS.... i have been waiting for very long time. please give me an ANSWER |
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[Re] waiting for replacement...
Dear Customer,
We have replied your earlier inquiry. |
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| 3682958 |
ORDER NUMBER 79427120 |
ewa******* |
2012-07-26 |
Answered |
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I have have sent u the photos of the cracked container which i recieved on 9 jul. Its been two weeks and i have not heard anything or delivery timing for the replacement. I have waited a total of about 1 month inclusive of first delivery. |
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[Re] ORDER NUMBER 79427120
dear customer
sorry for the delay cause we are waiting for the replacement to come in
there are here already and the delievey will be within next week
thanks |
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| 3669702 |
Replacement items (2 items broken) |
lim******* |
2012-07-25 |
Answered |
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Hi Seller,
i have been waiting for the broken Box and peeler replace for long time,,, till today still no sign of it,
Please advise when can i receive my item ???
my purchase was 20/06/2012...
if you are not be able to replace promised item i wish to request for Refund.
Your immediate respond will be much appreciated.
Best regards,
Mary |
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[Re] Replacement items (2 items broken)
dear mary we have pass it to the our dispact
we will check with them about the delievery
sorry for the delay
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| 3660205 |
(Date : Jun 20, 2012 / Cart no. : 79426322 |
fus******* |
2012-07-24 |
Answered |
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Hi, Please update me on the replacement for the broken container. Thank you. |
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[Re] (Date : Jun 20, 2012 / Cart no. : 79426322
dear customer
sorry for the delay
the replacement container just came in
we will get our man to sent it to you asap
sorry for the delay |
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| 3659731 |
Cover does not close with the container well |
lep******* |
2012-07-24 |
Answered |
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The cover does not close well with the container. Would appreciate if you can do something about it. |
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[Re] Cover does not close with the container well
dear customer
we will mail you a replacement cover :)
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[Re] Cover does not close with the container well
Dear Seller,
Thank you very much. Do you need the video? I'm not sure if the trouble is the cover or the container. Thank you!The file size is a little too big. Also, how do I ensure that the food gets cut through without being stuck on the blade? Thanks! |
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[Re] Cover does not close with the container well
dear customer :)
actually you can refer to the you tube video on our website cause it actually show you how to use it
** actually the trick is to use 2 hand to bang it hard then for the apple blade, there is actually a round green top to be fix to the main green cover :) cause with that, it is easy to cut..
actually the smallest blade is more for mash item, if you use the medium blade should be ok :)
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[Re] Cover does not close with the container well
Dear Seller, how should send you the video showing the cover does not close well? it is 11.3 MB.. I am not too sure if the problem is the cover or the container... |
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[Re] Cover does not close with the container well
my dear you can email to me at joey@shoponlinelah.com |
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| 3649265 |
Order number 79427120 |
ewa******* |
2012-07-23 |
Answered |
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I have have sent u the photos of the cracked container which i recieved on 9 jul. Its been two weeks and i have not heard anything or delivery timing for the replacement. I have waited a total of about 1 month inclusive of first delivery. |
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[Re] Order number 79427120
Already inquiries replied. Thank you. |
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| 3643312 |
Still havent receive dicer and no reply from seller via email |
che******* |
2012-07-23 |
Answered |
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Dear Seller,I have not heard from you since Friday. I have sent email to you and kindly check where is the item. It has been three weeks and I still haven't receive the dicer! You have ready stock now, I would really appreciate your kind and responsible service to deliver it. |
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[Re] Still havent receive dicer and no reply from seller via email
dear customer
we are sorry for the delay
we will ask our man to sent it out asap within this week |
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[Re] Still havent receive dicer and no reply from seller via email
When is the expected delivery by next week? My order no. is 26553094, Cart no. : 79538558. Hopefully u will not deliver defects item. |
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[Re] Still havent receive dicer and no reply from seller via email
dear customer
no worry we have check that all items are ok before delievery , the deflect are normally from the transportation and we have inform our man to be extra careful this time |
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