| 6485097 |
On Request |
Iva******* |
2013-01-21 |
Answered |
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Hi Seller, The item I had ordered is it out of stock? The status show its on request |
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[Re] On Request
Delivered date:2013/01/28 20:01:49
Thanks |
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| 6317185 |
Cart 81441955 order 30288629/30288630 |
tys******* |
2013-01-10 |
Answered |
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Ordered 197/109, only received 109. Pls check and advise. |
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[Re] Cart 81441955 order 30288629/30288630
I am very sorry to have caused you such an inconvenience
I just cancel your 1 transaction(no.197)
and I think it was 2 kind of situations
1>someone steal without reap and hole while shipping.
2>Our staff has made a mistake while Packing
We apologize for the unfortunate mistake and
have taken steps to prevent this from happening again.
Best regards |
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| 5495102 |
Missing crystals on pendant |
nat******* |
2012-12-01 |
Answered |
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Hi I had recieved my orders but found out 1 of the pendant has a missing crystal. Resulting me not able to use. it. Please advise. thanks. |
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[Re] Missing crystals on pendant
We just shipped your 1 crystal
We hope it arrived on time
Sorry for the inconvenience.
Best regards |
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[Re] Missing crystals on pendant
Hi till now did not receive any item. |
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[Re] Missing crystals on pendant
the delivery is likely to be delayed than usual due to the heavy mail congestion
during the end and beginning of the year.
if you are not receive our items within 7 days, then please let me know
please, do not worry about it.
Thank you for your patience.
Best regards
|
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| 5375883 |
My Order no.: 80873643 (Nov 06, 2012 ) |
vct******* |
2012-11-24 |
Answered |
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Refer to the above order no.80873643(Nov 06, 2012). I ordered 2 items but only received one. I received item no.: 218 but not 197. Can you check and let me know if 197 will still be sent to me? |
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[Re] My Order no.: 80873643 (Nov 06, 2012 )
I am very sorry to have caused you such an inconvenience
I just gave you a full refund
and I think it was 2 kind of situations
1>someone steal without reap and hole while shipping.
2>Our staff has made a mistake while Packing
We apologize for the unfortunate mistake and
have taken steps to prevent this from happening again.
Best regards |
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| 5329602 |
Have not received. |
tan******* |
2012-11-21 |
Answered |
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Dear Seller, I have not received the item. Can you please check for me? Thanks! |
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[Re] Have not received.
Delivered date : Nov 20, 2012 19:13:31
Thank you |
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| 5103547 |
Still have not received goods |
nat******* |
2012-11-07 |
Answered |
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Hi would like to check with my order 28902588,28902589, 28902590, 28902591 and 28902592. Have not received my goods so far. |
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[Re] Still have not received goods
I have sent them already(Your Payment Date:Oct 27th, Shipment Date:Oct 27th)
Today is Nov 8th, it has been 9 Working days passed
As you can see in the shipping time in my detailed description, "Your item(s) will be carefully packed then shiped directly from South Korea by International Airmail (No Tracking number)...."
Shipping time is usually 9~20 Working days(Working day is not include Saturday and Sunday)
but sometimes delivery takes longer than normal
and please keep checking out your postbox
Thank you for your understanding
Best regards |
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| 5054387 |
Order 28791907 |
liy******* |
2012-11-05 |
Answered |
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Dear seller
I have placed the above order on 22 oct but I still have not receive. Please advise how long it will take? Thank you. |
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[Re] Order 28791907
Delivered date : Nov 05, 2012 19:20:10 |
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| 4917942 |
poor quality |
pko******* |
2012-10-26 |
Answered |
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My item arrived but workmanship was so bad that the diamond dropped out from the pendant as was the glue used is poor quality |
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[Re] poor quality
I deeply regret the item may have been damaged en route shipping .
We always do strict and strong inspection before shipping
If the missing stone is in package,
use the glue or manicure with transparent on stone
then stone wouldn't come off
Sorry for your inconvenience.
best regards, |
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