| NOTICE |
Customer Service Hotline: 6100 6835 . (Daily: 10am - 10pm) |
Seller |
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See all notices |
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Please call us at 6100 6835 to get fast response to your questions/issues/exchange request etc.
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| NOTICE |
Combine Shipping |
Seller |
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See all notices |
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To combine shipping on all of your items, kindly ensure the items are in the same Cart.
All items within the same cart will be sent together. |
| NOTICE |
Shipping Policy - Registered Mail |
Seller |
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See all notices |
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Tracking information will be available 2 days after the items is marked as shipped in Qoo10. Should customers need the information, please call us at 6100 6835 |
| 8220477 |
mailing |
sgy******* |
2013-05-16 |
Answered |
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Hi,
I opted for registered mail, but how come it is normal mail? |
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[Re] mailing
Dear customer it is auto update thus no worry |
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| 8188922 |
RE:[RE ] STILL NOT HERE |
ktt******* |
2013-05-15 |
Answered |
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Hi, Its the cart no. 82568098
Still not here..
In reply to//
Question:
My items are still not here!! And pls dont tell me to wait for another week.. You've said the same thing since last 2-3 weeks!! Pls do something about it.. :( cart no. 82568098
Answer:
[Re] STILL NOT HERE
dear customer sorry can we check with you cart 82811721 sent out on the 1 may that one reach already cart 82696685 sent out on the 21 may reach already? cart 82568098 sent out on 11 march reach already cause we are a bit confused which one have not reach yet |
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[Re] RE:[RE ] STILL NOT HERE
dear customer the another 2reach already? |
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| 8165888 |
I have selected registered mail but item sent by normal mail |
ts1******* |
2013-05-13 |
Answered |
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Hi Seller,
I wonder why the shipping detail show signpost normal mail as I have selected registered mail for my order? |
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[Re] I have selected registered mail but item sent by normal mail
Dear customer
your item is shipped by eurasia. They will normally update the tracking number within 2-4 working days. Your tracking number was updated by Eurasia already and it is SGSG384527 |
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| 8115622 |
order 82903386 |
ang******* |
2013-05-11 |
Answered |
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hi, just to check if payment has been verified and item ready to be sent out. thanks |
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[Re] order 82903386
Dear customer have not cause have not seen your order ... Normally have to wait until Monday cause weekend |
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[Re] order 82903386
hi, my order was placed on 6 May, it's been a week but status is still under "payment processing", please check on your side.. thanks |
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[Re] order 82903386
Dear customer,
if it is "umder payment processing" then I am afraid you have to check with Qoo10 team as we (sellers) do not handle the payments. |
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| 8076987 |
STILL NOT HERE |
ktt******* |
2013-05-09 |
Answered |
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My items are still not here!! And pls dont tell me to wait for another week.. You've said the same thing since last 2-3 weeks!! Pls do something about it.. :( cart no. 82568098 |
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[Re] STILL NOT HERE
dear customer
sorry can we check with you
cart 82811721 sent out on the 1 may that one reach already
cart 82696685 sent out on the 21 may reach already?
cart 82568098 sent out on 11 march
reach already
cause we are a bit confused which one have not reach yet |
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| 8022893 |
shipping |
her******* |
2013-05-06 |
Answered |
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hi,
I selected and paid for registered mail, however it's indicated as Singpost normal mail.
Please clarify.
thanks. |
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[Re] shipping
dear customer
your package is shipped via AM Mail Letterbox service (value $2.60).
It is better because the customer do not need to be at home to receive the package as it will be sent to the mailbox. Also if the package is lost we will still cover it under our registered mail promise to send you the new package no questions asked.
if you have any more questions, kindly give us a call at 6100 6835. |
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| 7993568 |
32961348 - why is the ship date on 20 May 2013 |
Leh******* |
2013-05-04 |
Answered |
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The order was placed on 1 May. Why is the ship date on 20 May 2013? |
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[Re] 32961348 - why is the ship date on 20 May 2013
dear customer
sorry for the error cause there is a typing error
we will pack the item tomorrow and post it on monday |
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| 7981522 |
Undelivered Item |
toy******* |
2013-05-03 |
Answered |
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Hi, the order number of the undelivered item is 31823590 |
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[Re] Undelivered Item
dear customer most likely the mail is lost, for lost mail, we suggest that client to top up to registered mail at $2.50 and we will resent the package. please kindly understand that from our side ( we have to bear the cost of the postage and the lost mail) thus for the top up of $2.50 is actually for singpost and not for us . please transfer to POSB Savings: 030-92520-3 and inform us once u have transfer and we will do the resent by registered post please kindly advise this is ok and we will do a resent by am mail |
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[Re] Undelivered Item
Hi,
I've just transferred the $2.50 over to you, please do check and revert to me once you get it.
Thanks! |
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[Re] Undelivered Item
dear customer
thank you. we will ship out the item on thursday. |
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