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Hi, apologize for the long wait as there was a slight shipment delay and hence it took slightly longer to reach you. We do offer size exchanges as a value added service and pls do not hesitate to contact us at firstname.lastname@example.org for more details =) we will be happy to hear from you! We thank you once again for your support and have a great day ahead!
Hi, thank you for your feedback! We apologize for the wait as there was a slight delay with the overseas shipment. Pls be assured that we did our best in ensuring fast delivery. Kindly email us at email@example.com with your order no and photo of the item and we will get back to you if the item is sent wrongly. Thank you for your patience and have a nice day =)
Hi, it will take approx 10-16 business days =) look forward to receiving your orders! =)
Hi, we apologize but the estimated shipping date doesnt reflect the actual shipping date accurately as the change is done automatically by the system. Kindly let us know your new address and we will post to the new address. You may email us at firstname.lastname@example.org with your order no and new address and we will send out after we make the changes. Thank you for your kind understanding and we hereby apologize for any inconvenience caused.
Hi, the delay experienced does not apply to all customers. We hope to clarify that most of our customers receive their items promptly and in the event of delays, we try our best to ensure fast delivery. We thank you for your understanding as we are shipping from overseas and therefore would require some allowance time. We are sorry but we are already preparing your item and will send to you soon around one week's time. Thanks and sorry for inconvenience caused.
[Re] Item yet to be recieved.
Hi, thank you for your enquiry. We regret to inform you that there is a sudden stock shortage for this item. Hence, we would like to offer you a refund as this is the best alternative in such a situation. We hope to seek your kind understanding and patience and we look forward to receiving your reply. Kindly click on the non receipt claim button and we will process the refund accordingly. Thank you and sorry for any inconvenience caused!
[Re] Being waiting for the exchange since feb
Hi, we apologize for the wait. We sincerely seek your kind understanding as we are ordering the item from overseas and we need some allowance time as there was a slight delay with regard to the shipment. Hope this clarifies the situation and feel free to drop us an email at email@example.com in future if you have any queries regarding this order. Thank you for your patience and sorry for any inconvenience caused.
[Re] Where is my item? Please check
Hi we have already sent out your item. The tracking no is RC114111335SG and it should arrive tmr. Hope for your kind understanding and we thank you very much for your patience. Sorry for any inconvenience caused.
[Re] WHERE IS MY ITEM??????????????????
Hi, we apologize for the wait. Kindly give us some allowance time as we are shipping from overseas. We will be sending approx next week. Thanks and sorry for any inconvenience caused!
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