Goni Global
Goni Global Join Fellow
Brand Qstore
23,512 Fellows
$120.00
POWER MINISHOP RATE 90%
380.00

SAMSUNG★ Lowest price! ★ SAMSUNG 27inches Curved Monitor C27F390F / Eyes Comfortable Curved Monitor

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Manufacturer/
Place of origin
Condition New Product
Shipping From From Overseas (South Korea)
help
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7
Customer who recommended this item
335 (Based on 351 reviews)
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%

Photo Review (148)

Customer Photo Review board

Recommend Monitor

Very easy to set up. Like it.

Type:Perfect Pixel(0 Dead Pixel)(+S$20) | Singapore Plug:None

+ Add this option
Jul 19, 2017
jim*******
Jul 19, 2017 1
shr*******
Jul 04, 2017 1
sin*******

Recommend Great product

Great product with great price

Type:Perfect Pixel(0 Dead Pixel)(+S$20) | Singapore Plug:None

+ Add this option
Jul 04, 2017
teo*******
Jun 19, 2017 3
gan*******

Customer Review (351)

Customer Review board
Rating Feedback Date Written by
Recommend Jul 19, 2017 jim*******
Recommend Jul 19, 2017 shr*******
Recommend Jul 04, 2017 sin*******
Recommend Jul 04, 2017 teo*******
Recommend Jun 30, 2017 ten*******
Recommend Jun 28, 2017 jer*******
Recommend Jun 19, 2017 gan*******
Highly Recommend Jun 18, 2017 chy*******
Highly Recommend Jun 17, 2017 rik*******
Recommend Jun 16, 2017 pet*******

Seller Information

Goni Global

  • Available during:AM 11:00 ~ PM 4:00 (only weekday in South korea)
Item Q&A(75)
No. Question & Answer Member Date Status
27583469 Inquiry from Cha**** Cha******* 2017-07-11 Answered
Hi seller !

Why can't I check out using the $50 voucher that you all posted ?
 
[Re] Inquiry from Cha****
Dear customer,

Sorry, our store doesn't deal with any voucher. Please contact with Qoo10 with this inquiry.

If we may be of further assistance, please do not hesitate to contact us any time.

Thank you and have a great day.

Best regards,
Danielle
27317431 Hi seller jer******* 2017-06-21 Answered
here is order number. 218169115

and i found that there is crack in between panel & frame. pls find the attached photo.
What can you do for this?
 
[Re] Hi seller
Dear customer,

First and foremost, thank you for choosing our store.

Please don't throw anything and please send us the photo that each side of box ( total 4 ) and the box with label attached on the box ( should be recognizable ) / and damaged produt photo and enlarged damage photo / inside of the box ( bublle wrap etc)

Please send it to us to my personal email which is yh.goniglobal@gmail.com

Don't forget to write down your order number on the title. ( if you don't it would be hard to check your email)

We are sincerely sorry for the inconvenience and prompt reply woudl be appreciated.

after sending email, please let us know through Qpost.

If we may be of further assistance, please do not hesitate to contact us any time.

Thank you and have a great day.

Best regards,
Amy
 
[Re] Hi seller
just sent email to you gmail account.
 
[Re] Hi seller
Dear customer,

First and foremost, thank you for choosing our store.

We just replied on your email.

If we may be of further assistance, please do not hesitate to contact us any time.

Thank you and have a great day.

Best regards,
Amy
27301895 Inquiry for the item from spo**** spo******* 2017-06-20 Answered
Is there any shop coupon available or promotion coming?
 
[Re] Inquiry for the item from spo****
Dear customer,

First and foremost, thank you for choosing our store.

Promotion is not regular thing and Qoo10 operate it randomly.

If we may be of further assistance, please do not hesitate to contact us any time.

Thank you and have a great day.

Best regards,
Amy
27219311 Defective item emi******* 2017-06-13 Answered
Hi there,

Good Day.

I and 3 of my friends bought a Samsung 27 inch Curved monitor. Everyone already started using it since they received the delivery. I was overseas when the monitors were delivered. I assume that it's in good working condition. I didn't ask them to check either, as I was confident that the item was perfectly fine, based on the reviews.

I just came back yesterday, and I was very excited to open the parcel. Everything were almost set up. However, whenI switched the monitor on, it looks like broken (Please refer to the attached picture). When it's not turned on, it's actually not visible, so it's not due to cracked screen or mishandling of courier. It's likewise due to manufacturing defect.

Please advise how do I proceed with the replacement? I understand that it should be done within a week from the receipt of the item, I hope you could consider my case since It's due to manufacturing defect and I wasn't able to check it immediately as I am overseas.
 
[Re] Defective item
Additional pics
 
[Re] Defective item
Dear customer,

First and foremost, thank you for choosing our store.

We are not sure about this but if you got damaged monitor it should be reproted at least 14 days from delivery date.

We are gonna make damage claim to FEDEX, however, we are not sure about this.

By our policy, all initial defects should be reported within 7 days from it delivered.

Please give us the photo for the damaged box with the FEDEX label (important) and inner parts, and monitor pics, and also, damaged part.

yh.goniglobal@gmail.com

Please give us the photo ASAP.

If we may be of further assistance, please do not hesitate to contact us any time.

Thank you and have a great day.

Best regards,
Amy
 
[Re] Defective item
Hi,

Appreciate your prompt reply. Yes, it was delivered on the 26th of May, approx more than 2 weeks. However, I hope you understand that I only got the chance to check it when I was about to use it yesterday, since I was overseas when it arrived.

I've been wanting to have this monitor but just waiting for the price to lower a bit so I'd be able to get one for myself. I don't intend to deceive you or something in any form, but I also couldn't afford to loose my $$$ for something I have not even used.

I honestly understand your point as well, but please do something to assist me on this.

As for the product, it's more of like manufacturing defect. Coz the physical screen is fine, no crack. So it's probably not due to Fedex mishandling as the box is not dented or something. (please see attached photo). I will take a picture of the monitor again later when I reached home.

I am looking forward for favorable considration from your end in this regard. Thank you very much.
 
[Re] Defective item
The external box condition seems fine...
 
[Re] Defective item
The physical screen has no crack..Only when you see the monitor under a bright light, you'd see the defect.
 
[Re] Defective item
Please assist me with this. And please let me know how to proceed with the exchange. Thank you.
 
[Re] Defective item
Dear customer,

First and foremost, thank you for choosing our store.

FEDEX will investigate your case, however, there is no damage on the box, and we didn't got any notice about this within 7days so we might can compensate about this.

We understand you might have some situation however, by our policy, all defects should be reported within 7days and after 7days there is only 1 option which is repairing and customer need to bear round shipping for repairing.

If FEDEX accceot this claim and compensate about this, we could refund your order. pleae give us time for investigation and will get back to you when we got reply from them.

If we may be of further assistance, please do not hesitate to contact us any time.

Thank you and have a great day.

Best regards,
Amy
 
[Re] Defective item
Thank you very much for your prompt response. I just noticed the bottom part of the box...it has a dent, (upper right edge of the picture) please refer to the picture I took just now.


Thanks and Best regards,
 
[Re] Defective item
Hi. Any updates on my concern? It's been almost 3 weeks....I'd appreciate if you could give me favourable update the soonest. Thanks.
 
[Re] Defective item
Dear customer,

First and foremost, thank you for choosing our store.

to make sure, can we have your order number and FEDEX tracking number again?

We are sincerely sorry for the late update.
FEDEX have kind of slow process for the claim.

We will contact to FEDEX tomorrow again.

Thank you for your understanding.

If we may be of further assistance, please do not hesitate to contact us any time.

Thank you and have a great day.

Best regards,
Amy
 
[Re] Defective item
Hi Amy,

Thanks for your prompt reply. Tracking number would be
729412618262.

Please contact the Fedex as soon as possible to follow up on this. I would really appreciate if you could expedite the exchange / or refund if necessary.

Thank you very much.
 
[Re] Defective item
Dear customer,

First and foremost, thank you for choosing our store.

We just issued full refund. (order number 216217705)

and we decided to not return the monitor.

Thank you for your patience and we are sincerely sorry for the inconvenience.

If we may be of further assistance, please do not hesitate to contact us any time.

Thank you and have a great day.

Best regards,
Amy
 
[Re] Defective item
Hi Amy,

Thank you very much for your prompt reply. I really appreciate your favorable action. As much as I wanted to just have it replaced as I really like it, Perhaps it would just be more costly especially in your end. I will just wait for the refund then. Again, kudos to your very good service. Thank you very much.
 
[Re] Defective item
Dear customer,

First and foremost, thank you for choosing our store.

Thank you for your understanding and please inquire about details for refund to Qoo10.

If we may be of further assistance, please do not hesitate to contact us any time.

Thank you and have a great day.

Best regards,
Amy
27116708 SamSung Monitor (Order number 216675716) Not working well ven******* 2017-06-05 Answered
Hello Seller,

My order number is 216675716. I purchased this monitor via pay pal. I could not adjust the sharpness. It says the option is NOT available in this monitor. I believe original SAMSUNG will not do this kind of low quality option. I paid for additional SGD20 for Dead Pixel Option. But I received without Dead Pixel Option. Please exchange my monitor with zero dead pixel option and with sharpness adjustment function. Otherwise, I shall take further action by Pay Pal.

Thank you
 
[Re] SamSung Monitor (Order number 216675716) Not working well
My order number 216675716. I need faster response
 
[Re] SamSung Monitor (Order number 216675716) Not working well
Dear customer,

First of all, Thank you for choosing our store.

We are sincerely sorry about the inconvenience.

We provide 1 year seller warranty. (Korea)

When you found the defect on the product after receiving, please report it within 7days after it delivered. then we will bear all the cost. however, after 7days to 1 year, repairing service of your item is covered by warranty but you will pay the round shipping for the repair.

Also in this case, please provide us with a picture of the product.

If we may be of further assistance, please do not hesitate to contact us any time.

Best Regards.
 
[Re] SamSung Monitor (Order number 216675716) Not working well
Hello

Enclosed is the picture.
What is your next action?

I want to Dead pixel monitor which I paid for it. And also enable sharpness function immediately. Otherwise, I shall report to SAMSUNG S.Korea and Singapore and I will claim back my money via Paypal

Thanks
 
[Re] SamSung Monitor (Order number 216675716) Not working well
Dear customer,

We are sorry for the late reply.
Do you mean perfect pixel?
I don't quite get what dead pixel option and the picture you attached.
I checked the picture,however it doesn't show the pixel.
Please explain a little more detailed.
We are sorry for any inconvenience caused.

Best regards,
 
[Re] SamSung Monitor (Order number 216675716) Not working well
Hello
Yes I mean perfect pixel. I paid for perfect pixel but I did not received that one.
Also I could not adjust the sharpness function in the monitor. I can adjust only brightness and contract. Sharpness is not available. How come a SAMSUNG monitor does not comes with sharpness function? Please do the immediate replacement.

Thank you
 
[Re] SamSung Monitor (Order number 216675716) Not working well
Dear Customer,

I am sorry to cause you inconveniences with the confusion caused with the previous person in charge which has resigned already, in order for me to determine whether the parcel you have received is incorrectly shipped or not would you please take a photo of the model name along with the invoice sheet of the box (packaging). Thank you.

For further questions and assistance needed feel free to contact me.

Best Regards,
Andy
 
[Re] SamSung Monitor (Order number 216675716) Not working well
Hello Andy
Picture enclosed as attached. Please do not drag by asking some more information. I need following answer
1. I want my monitor to be perfect pixel (I paid S$20 additionally for this)
2. I want sharpness adjustment function in monitor (currently it is not available)

How many days you will take to solve the issues in my monitor?

Thank you
 
[Re] SamSung Monitor (Order number 216675716) Not working well
Dear customer,

First and foremost, thank you for choosing our store.

Let me clear your problem.

1. You ordered Perfect pixel, but it wasn't.
>> In this case please provide the photo that dead pixel on it. ( bright background / black back ground both and let us know how many on it. )

2. There is no sharpness funtion on the monitor.

>> please check attached file.


yh.goniglobal@gmail.com

please send me the photo for the dead pixel.

If we may be of further assistance, please do not hesitate to contact us any time.

Thank you and have a great day.

Best regards,
Amy
 
[Re] SamSung Monitor (Order number 216675716) Not working well
Hello Amy
Send me the attachment in English. So that I will be able to activate sharpness function. Currently I can adjust brightness, contract only. Sharpness it says (not available)

Thank you
 
[Re] SamSung Monitor (Order number 216675716) Not working well
Dear customer,

First and foremost, thank you for choosing our store.

Or, you can send me the photo of the screen so that I could translate on the photo.

It would be better isn't it ?

If we may be of further assistance, please do not hesitate to contact us any time.

Thank you and have a great day.

Best regards,
Amy
27071502 Inquiry for the item from pin**** pin******* 2017-06-01 Answered
27055252 Overseas Shipping pin******* 2017-05-30 Answered
Hi so you ship this product overseas?
 
[Re] Overseas Shipping
Dear customer,

First of all thank you for visiting our store.
Yes, we do ship producds overseas. However about customs, a buyer should pay additional charge for customs.

If you have any questions, please let me know.

Best regards,

Karen
 
[Re] Overseas Shipping
But there's no option for this item to ship to an overseas address like your other products. Anyway I've missed the time sale so maybe next time.
 
[Re] Overseas Shipping
Thank you so much.

Have a great day.~~

Best regards,

Karen
27054987 110829427 uso******* 2017-05-30 Answered
Hi may I get the estimated date of arrival?

Regards,
 
[Re] 110829427
Dear customer,

Please give your order number.
I will help you out with your order number.

Thank you.

Best regards,

Karen
 
[Re] 110829427
Dear Karen, order number is 216984402.
Thanks you for your help. My monitor is quite blur already and needing a replacement.
 
[Re] 110829427
Dear customer,

Thank you for your message.
Let me give you the tracking number : 737532472131 FEDEX
Please wait for a little more time.
Thank you.

Best regards,

Karen

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