JessCloset Join Fellow
Brand Qstore
16,487 Fellows
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POWER MINISHOP RATE 90%
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**1 DAY SALES**SG50 Family T-shirt [SG50 UNISEX T-SHIRT] Up To 4XL Exclusively for Singapore 50th Anniversary Celebration! SG50 T-shirt Cotton T-shirt


Notice

Subject Register Date
How to submit return or exchange from the buyer's end? Seller 2016-04-22
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-22
Return & Exchange Policy Seller 2016-04-22
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Manufacturer/
Place of origin
- Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.

Select Item

BOOKMARK 1 2 3 4 5 6 7
Customer Satisfaction 1029 (72%)
This chart shows buyer's satisfaction level.
Feedback Reward D
Product
product 20%
Price
price 20%
Delivery
delivery 20%
Service
service 20%

Photo Review (496)

Customer Photo Review board

not recommendneturalrecommendHighly recommend I won't purchase with this seller anymore

I won't purchase with this seller anymore!!!

Color:Adults Red | Size:XL

Oct 13, 2015 0 0
Ail*******

not recommendneturalrecommendHighly recommend Not bad for the price

For $7.90, it's ok. delivery was fast. product was okay. used it for a National Day party.

Color:Adults Red | Size:L

Sep 17, 2015 0 0
koh*******
Sep 13, 2015 0 0
goh*******
Sep 10, 2015 0 0
chu*******

not recommendneturalrecommendHighly recommend very nice

good good good👍👍👍👍👍👍👍👍👍👍👍👍👍👍

Color:Kids Red | Size:L

Sep 03, 2015 1 0
Bob*******

Customer Review(1,424)

Customer Review board
Rating Feedback Date Written by
not recommendneturalrecommendHighly recommend 2015-10-30 cit*******
not recommendneturalrecommendHighly recommend 2015-10-28 cel*******
not recommendneturalrecommendHighly recommend 2015-10-13 Ail*******
not recommendneturalrecommendHighly recommend 2015-10-13 eve*******
not recommendneturalrecommendHighly recommend 2015-10-13 jim*******
not recommendneturalrecommendHighly recommend 2015-10-12 chi*******
not recommendneturalrecommendHighly recommend 2015-10-11 dol*******
not recommendneturalrecommendHighly recommend 2015-10-08 ahc*******
not recommendneturalrecommendHighly recommend 2015-09-28 sun*******
not recommendneturalrecommendHighly recommend 2015-09-26 cas*******
Item Q&A(118)
No. Question & Answer Member Date Status
NOTICE How to submit return or exchange from the buyer's end? Seller
NOTICE Non-receipt Claim issue (Did not receive the item) Seller
NOTICE Return & Exchange Policy Seller
NOTICE Shipping / delivery Seller
NOTICE Contact us Seller
NOTICE Tips on mailing your item(s) Seller
NOTICE Shipping advice Seller
NOTICE Measurements Seller
FAQ I posted my exchange request on Shopping Talk but I've not received your reply. Seller

If you have any queries or requests, please contact us at JessclosetCS@gmail.com. Please do not send your requests via Shopping Talk as we're unable to receive them. Thanks for your understanding!

FAQ What is normal mail? Could I request for someone to contact me just before delivering the parcel to my address? Seller

Parcels sent via normal mail will be handled like regular mail. Delivery usually takes up to 3 working days though please be advised that postal delays do happen and we are unable to provide any delivery status once the parcel has been handed to Singpost. On the day of delivery, the postman will leave the parcel in your letter box. Kindly note that there will be no notifications given or sent in any form (phone calls, messages etc) prior to delivery.

FAQ I've received my item and the colour looks darker than what's shown online. Seller

Please allow a slight difference in the actual colours. They are generally slightly darker due to the screen light, resolution or lighting at time of digital photography.

FAQ I've selected the colour of the item wrongly. Could you please send the blue instead of the white as stated in my cart? The order was placed just minutes ago. Seller

To avoid sending the wrong item to you, we would prefer that you cancel your order and re-order again asap. As your order has not been confirmed by us, you can still cancel this order. Kindly go to My Qoo10> shopping list> cancel/refund> select "apply for cancel/refund". For more information on this, please visit this page: http://www.qoo10.sg/gmkt.inc/CS/NHelpFaqSearch.aspx?keyword=cancel%20order#none or contact Qoo10 at help@qoo10.com.

FAQ It's been a month and my parcel hasn't arrived. Please resend my items or refund me. Seller

We do not resend items that were lost during delivery or refund customers. If you have more questions regarding non-receipt issues, please contact us at JessClosetCS@gmail.com.

FAQ I ordered my item 5 weeks ago and I've yet to receive it. Could you please resend the item? Seller

While we do offer a resolution for customers whose parcels were lost during delivery, customers must contact us about non-receipt issues within one month of the shipping date. Given that this is the first time you've contacted us about this and that the order was placed more than a month ago, we're sorry to say that we would be unable to provide any form of assistance.

FAQ Please call me. I have a query regarding my order. Seller

All queries are attended to via email. Please send your order number and questions to JessClosetCS@gmail.com and we'd be happy to assist you.

FAQ I have not received my item. Please help me check the delivery status. Seller

If your item is being sent via normal mail, we regret to say that we are unable to provide any information on the delivery status. If your item is being sent via Qxpress and there is no tracking number or updates, please email your order number and query to JessClosetCS@gmail.com. We will contact Qxpress for you and put you in the loop.

FAQ I have just placed my order. Please send my item immediately as I need my item by this Friday. Seller

We are sorry but we are unable to guarantee that any parcel will arrive by a certain date. For urgent deliveries, please select Qxpress shipping. JessCloset apparel can also be sent via Taqbin courier (next day shipping) on our Rakuten website. For more details on Taqbin shipping, please send your queries to JessClosetCS@gmail.com.

FAQ I have selected normal mail Singpost shipping and given an office address. Could you help make sure that the delivery is done on a weekday as my office is closed during weekends? Seller

Just like regular mail, parcels delivered via normal mail Singpost are sent only on Mondays to Fridays. There is no postal service on Saturdays, Sundays or public holidays. Please note that we are unable to meet any special delivery requests from customers whose parcels are being sent via normal mail.

FAQ How are your items measured? Seller

For a guide on measurements, please go to this page: http://www.qoo10.sg/gmkt.inc/MiniShop/ShopInfo.aspx?sell_cust_no=LoUYoODgeXAncZnwOoHW7Q%3d%3d&global_yn=N

19254808 Screenshot as per request, sorry wrong attachment bevor jug******* 2015-09-29 Answered
Sorry, wrong Attachment
 
[Re] Screenshot as per request, sorry wrong attachment bevor
Hi
Could you please email us at JessclosetCS@gmail.com and let us know when you'd like to pick up the items? Please include the order numbers in your message. Regards, Jesscloset
18696523 Hi! ros******* 2015-08-17 Answered
Hi! no=96026192 havent arrive yet uts almost 1 month already.
The rest I order arrived only this items never arrive.
Please refund me.



Thanks
 
[Re] Hi!
Hi
Thanks for your message. We're sorry to hear that your parcel hasn't arrived. Your parcel was sent on 28 Jul. Could you please check that the address you registered in the system is correct?
If the address is correct, your parcel should still get to you. I have seen some parcels delayed by Singpost and arrive up to 4 weeks late! If they are unable to deliver a parcel then it usually gets returned to us, in which case we then re-send it to customers.
Please give it a bit more time. If it doesn't arrive by 25 Aug (4 weeks after the delivery date as per our policy), please send your enquiry to JessClosetCS@gmail.com and then we decide what to do. Meanwhile we will also check our return address again to see if it has come back to us. (Note: please do not forward your messages via Qoo10 one month after the order date as the Qoo10 system doesn't permit sellers to send a reply.)
Regards,
Joey
18686487 T-shirt pho******* 2015-08-15 Answered
I have send back a return parcel base on seller advise by normal postage for an exchange in t-shirt size! Item was sent out on 24th of July. Seller keep claiming never received the return parcel which I don't believe as if it is not deliver,it should have been return to my address!! At the end,have paid for the t-shirt, my return postage plus a $1.50 to seller for the postage but get nothing in the end!! Unable to get my refund as seller keep claiming never received my return parcel! This seller is a not an honest one!! ORDER AT YOUR OWN RISK!!!!!!
 
[Re] T-shirt
Hi
We're sorry for the inconvenience caused and are looking into your case now. We'll get back to you tomorrow with details on the refund. Regards, Jesscloset
18634985 Missing order stu******* 2015-08-11 Answered
Hi I've waited for more than 2 weeks for the order when u mention allow for 3-5 days of delivery. Even my shipment from China has arrived. The ndp is over and I have yet to get the shirt so it defeats the purpose. I'm asking for a refund.
 
[Re] Missing order
Hi
We've requested Qoo10 to refund you. You can check your Qoo10 account under “cancel/refund” for the details. Please note that the money will be in the form of whichever mode of payment you used e.g. credit card; if you’ve paid via Visa/Master Card, your refund will be credited into your card account within 2-3 weeks from the money refunded and you can check your following month’s bank statement to confirm. For other queries on this, please contact Qoo10 customer service at help@qoo10.com.sg as they finalise all payments to customers.
Regards, JessCloset
18589973 Size Info swe******* 2015-08-07 Answered
Hi I want to bur the followings and I know that the cutting are all different :-

Low Waist :
1. Demin
2. Stone Wash
3. White
4. Frayed Stonewash

My waist is around 80cm, pls advise what size shoud I get for the above.
Appreciate ur earliest ewply. Thanks
 
[Re] Size Info
Hi
Please see our recommendations below:
Denim and stone: size 29
White and Frayed stonewash: size 30
Regards, Jesscloset
 
[Re] Size Info
Hi

Sry I gave u the wrong info, my 80cm is ard 4 cm down the navel, so wht's d correct size to buy.

Thank you.
 
[Re] Size Info
Hi
The recommended sizes are the same as we assumed you'd given us your lower waist measurements.
Regards, Jesscloset
18561616 Fri 7 Aug Joa******* 2015-08-05 Answered
Hi this Friday 7 Aug is your ware house open for collection?

Today the last day of ordering right.
 
[Re] Fri 7 Aug
Hi
We are not scheduled to open this Friday but you can call, SMS or whatsapp us at 67425001 or 97101576 to arrange a special pick-up time.
Our opening hours for today and tomorrow:
5 - 6 Aug: 10am - 4pm
We're also able to extend the opening hours on weekdays to suit your schedule.
Our address:
10 Ubi Cresent
#02-15 Ubi Techpark Lobby B
Singapore 408564
Regards,
Jesscloset
 
[Re] Fri 7 Aug
Hi

I ordered online already. . And sms to the hp but yet to receive any confirmation for the appointment

Kindly take note I would like to pick up this Fri 7 Aug at 2pm

Thank u

Joanne
 
[Re] Fri 7 Aug
Hi
Noted; we'll message you again shortly with a confirmation.
Regards, Jesscloset
 
[Re] Fri 7 Aug
Hi

So can I pick up tomorrow at 2pm anot.. I still haven't receive any msg..
 
[Re] Fri 7 Aug
Hi
The system has acknowledged your pick-up so no further action is required. Thanks, Jesscloset
18561324 Self-Collection seo******* 2015-08-05 Answered
Pls advise if I am able to collect the items on the same day after payment. Thank you.
 
[Re] Self-Collection
Hi,
Yes, if the item is still in-stock and if you let us know in advance. Please call, SMS or whatsapp us at 67425001 or 97101576 after you've ordered for the collection details.
Our opening hours:
5 - 6 Aug: 10am - 4pm
We're also able to extend the opening hours on weekdays to suit your schedule.
Our address:
10 Ubi Cresent
#02-15 Ubi Techpark Lobby B
Singapore 408564
Regards,
Jesscloset
18550321 pls reply. aud******* 2015-08-04 Answered
can i get by tmr by qexpress? tks
 
[Re] pls reply.
Hi
Thanks for your query. There's a slight chance you might not receive your item in time. Qxpress normally delivers in 2 working days. Regards, Jesscloset