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[100% Authentic] *Free Shipping* Sulwhasoo Snowise Balancing Water 100ml / A gel-type balancing wat

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1004CHINGU 205 items Qplay

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Manufacturer/Place of origin KOREA Condition New Product
Material
Payment Method Credit Card (Visa, Master Card), Cash (to Qoo10(DBS, SCB)), PayPal, Q·account Money(S$)
After sales service Please contact seller or manufacturer service center.
Item Description Sulwhasoo Snowise Balancing Water 100ml
Pay on delivery Available
BOOKMARK 1 2 3 4 5 6 7

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Seller Information

1004CHINGU

  • Phone number : +82--1566-5612
  • Email : llrainydayll@nate.com
  • Address : Deokpung-dong, Hanam-si, Gyeonggi-do #853, I TECO 762 Deokpung-dong
(*) Your payment shall not be protected if you deposit directly into seller’s account, not using Qoo10 payment methods.
Item Q&A(7)
No. Question & Answer Member Date Status
2634052 Received the exchange satisfied! New purchase received v fast! ang******* 2012-03-27 Answered
  Hi Chingu,

I'm glad everthing turned out well in the end.

Yes, received both exchange & new purchase. Tks for the samples to:o!

What is Hera brand sample you gave me? Another brand you want to recommend me?

I will definitely order more products from you again. I am impressed by your sincerity 8).
 

[Re] Received the exchange satisfied! New purchase received v fast!
HI:D

Thank you for your massage!

I'm glad it arrived safely.
This time was really sorry.

I just want to give to you free sample to sorry.

Thank you so much for understand my mistakes.
Next, I will try our best to prevent these mistakes.

Thank you very much:D

HAVE A NICE DAY!!

2592177 Deduct return shipping cost S$7.20 from a new Sulwahsoo product i would like to buy? ang******* 2012-03-21 Answered
  Hi Chinggu,

Pls reply whether o.k.
I would like to buy [100% Authentic] *Free Shipping* Sulwhasoo Deep Cleansing Oil 200ml/ Liquid Cleansing Foam 200ml / sunhaeng 순행클렌징오일
Can you deduct $7.20 (Chinggu return me my shipping cost) from this product?

If you are o.k., how to i choose to click buy this product from Chinggu?
 

[Re] Deduct return shipping cost S$7.20 from a new Sulwahsoo product i would like to buy?
HI:D

Thank you for your reply.

YES!

We can deduct $7.20 from that Sulwhasoo deep cleansing oil.

Please purchase this page -> http://list.gmarket.com.sg/g/405474731

Really appreciate!

Thanks:D


2525952 Continue to wait for re-ship correct toner. Refund shipping-cost to credit card. ang******* 2012-03-14 Answered
  Hi Seller,

1. Appreciate your suggestion but to make another payment in replacement is not comfortable with me. I will continue to wait for you to re-ship me the correct toner.

2. Can you refund the shipping-cost S'pore $7.20 to my credit card?

3. I hope all is well very soon! My 1st experience with the Seller is upsetting. I was very excited at 1st but now .. I also hope very much to continue buying more, if everything ok very fast.
 

[Re] Continue to wait for re-ship correct toner. Refund shipping-cost to credit card.
HI:D

Thank you for your reply.

So sorry. We cannot refund the shipping cost to your credit card that used at the post office.

If you want to refund to your credit card, will require the re-payment minus $7.2 from order no.24450406.

Payment to us again when we get worng product.

We will try to avoid mistakes, next time.

Thanks:D

2512819 Long wait for exchange of wrong product delivered & shipping cost. ang******* 2012-03-12 Answered
  Hi 1004CHINGU,

1. 4-6 weeks for Korea seller to receive.
i had to send by ship instead of airmail. S'pore post office cautioned me that customs might reject because it is liquid if send by airmail. S'pore post office advised that safest to send by ship. S'pore post office even asked me, how did Korea seller overcome customs and can send by airmail. 8(

Now because of wrong product delivered, i have to wait 10 more days, on top of the 4-6 weeks.I really hope that next time if i was to buy from you again, Seller please do not make mistake. It is very frustrating & have to wait very long.

2. Refund shipping cost by G-cash.
Can you refund back to my credit card, that i used to pay for this product?

3. What kind of samples.
> Do you have Snowise whitening serum sample?
> Do you have firming neck cream?
> Do you have Sulwhasoo Extra Refining eye Cream?

Thanks.
 

[Re] Long wait for exchange of wrong product delivered & shipping cost.
Hi:D
Thank you for your reply.
We are sent to the liquid product China,Japan,Indonesia by air mail.
It is not problem, packaging to prevent damage.

I can't understand why said just that.

I'll reflect deeply on what I've done.
I'll renewed efforts were to avoid mistakes.

So sorry about takes a long time, because it is cosmetic.

How about this?

If you place new order "Snowise balancing water", we send to you the product.
And if arrive to me wrong product, we'll refund order no.24450406.

And we'll discount $7.2 when you place new-order.

If do you that, you can get the product more earlier.

We have Snowise serum and Extra refining eye cream. So I can send to you when shipping.

I'll waiting your reply.
Thanks.
Regards.

2506760 On 9-Mar, I have shipped the wrong toner back to Seller. When can i receive the correct toner & shipping-cost refund? ang******* 2012-03-12 Answered
  I have shipped the wrong toner sent to me on 9-Mar-2012.
Attached is Singapore's post office sent-item receipt. The shipping costs Singapore dollars $7.20.
Singapore post office said it takes about 4-6 weeks to reach Korea Seller.

I have the following questions :
---------------------------------
1. How will you refund me the shipping cost?
2. When will i receive the shipping cost refund?
3. When can i receive the correct toner?

Thanks.
Regards.
 

[Re] On 9-Mar, I have shipped the wrong toner back to Seller. When can i receive the correct toner & shipping-cost refund?
Hi^^

Thank you for send to me the product.

Will it takes 4~6 week,surely?
Haven't you sent by airmail?

---------------------------------
1. How will you refund me the shipping cost?
-> We can refund by G-CASH.

2. When will i receive the shipping cost refund?
-> We can refund after we receive the product.

3. When can i receive the correct toner?
-> We can send to yor Snowise Balancing water when we get product. So I think you can receive the product in 10days from sent.
--------------------------------------
So sorry about this time.
We'll sent some sample when send to correct product.

What kind of sample do you want?

Thanks.
Regards.

2482683 Sulwhasoo Snowise Balancing Water- WRONG product delivered ang******* 2012-03-08 Answered
  Hi,

Placed an order for the Sulwhasoo Snowise range balancing water 100ml. But i received Sulwhasoo Balancing water 125ml?

The range is wrong. Pls double-check my order again & advise how can the item be exchanged!

Thanks.
 

[Re] Sulwhasoo Snowise Balancing Water- WRONG product delivered
HI:D

Thank you for purchase.

I read the your e-mail.

So sorry. We did mistake.
If you send to me a wrong item(Balancing Water), we can exchange snowise balancing water.

But we can send to you snowise balancing water after we receive the balancing water.

Please understand for take a few days, because we need to check the product.

We will refund to the G-CASH of shipping fee when sending us the product.

You must use Singapore post office standard regular mail when you send to us product.

If you have any question, please send to me a e-mail.

I'm awfully sorry shipments mistakes.
Thanks.

2335735 How to change item mailing address? ang******* 2012-02-18 Answered
  My order shipping status is 'On Request'.

How to change the item mailing address?
 

[Re] How to change item mailing address?
HI:D

Thank you for your order.
So sorry reply is late.

Please send to me a e-mail the address.
I'll change your e-mail.

But you have to change mailing address through G-Market My Info.

Thanks^^

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