||Suggest to buy one size bigger than usual size
|25815843 ||[Cancel / Refund] Related Inquiries ||gby******* ||2017-02-18 ||Answered|
| ||My order no:204475055 for item ZS933 and already paid. You said no stock but why still display for sales? please update your website. I have not received the refund from you |
[Re] [Cancel / Refund] Related Inquiries
Dear customer, really very sorry for it. Have cancel and refund before, pls check attachment. It is refund to you automatic after we click refund. Have asked our colleague to cancel the items. They will cancel one by one, now lots items require cancel and lots new itmes require update.
|25755763 ||What is the weight of ZS322 & ZS229 ||lin******* ||2017-02-13 ||Answered|
| ||Please tell me the weight of ZS322 & ZS229. How heavy is each piece? |
[Re] What is the weight of ZS322 & ZS229
Hi, can not totally confirm. The weight is around 0.5kg. Thank you.
|25643681 ||[Shipping] Related Inquiries ||gby******* ||2017-02-04 ||Answered|
| ||Noticed my My order no 204475055 has not been sent yet. Thanks |
[Re] [Shipping] Related Inquiries
Dear customer, Our shop rest from 12th Jan. to 9th Feb. for CNY. Before 12th Jan. orders will be sent out before 13th Jan. After 12th Jan. orders will be sent out after 9th Feb. Usually you can receive goods within 4-7 days after we ship out. Thank you!---Color life (*^__^*)
|25578014 ||[Others] Related Inquiries ||cel******* ||2017-01-27 ||Answered|
| ||For order 201065822 &201065830 , qoo10 sent a guy to my place to collect the 2 blue cardigan & he said he will bring back to qoo10 office to send ithem back to u . He never pass me any document at all . Pls check with qoo10 did their guy return the 2 items to u . |
I can't provide u any tracking # pls check with qoo10 staffs .
I expect the 2 items to b refunded once qoo10 return them to u.
[Re] [Others] Related Inquiries
Hi, still did not receive the parcels. We are in holiday. How about the freight? Have you pay the freight? You should require to pay the freight. Also we will reduce the freight which we send the items to you. Thank you.
|25345722 ||[相關運送]相關資訊 ||lov******* ||2017-01-09 ||Answered|
| ||My order no.199611972 |
Hi in the delivery status column show that the above mention stock have been delivery.
But till date we have yet to receive and sign of the items.
Please do check and update what have went wrong.
Hi, pls check with your family or Guard Room whether receive for you. If no receive, pls check with your country express company asap.
Tel: +65 6602 8271
|23769192 ||Size info ||inz******* ||2016-09-08 ||Answered|
| ||Hi |
Zs823 and zs320 can fit uk16?
[Re] Size info
Hi， normally it will be ok. Thank you.O(∩_∩)O
|23626223 ||Speed post ||Mav******* ||2016-08-29 ||Answered|
| ||Hi do u have speed post ? I need it in 5 days |
[Re] Speed post
Hi， sorry that can not confirm can post in 5 days. Normally 1-2 days prepare and delivery around 3-7 days. Pls order when time is available. Thank you.O(∩_∩)O
|23209522 ||Order number 182510281 and 182510282 ||rai******* ||2016-07-25 ||Answered|
| ||Thank u so much! By 4th august can? |
[Re] Order number 182510281 and 182510282
Hi， will send out for you asap. If you did not receive before 31st July, pls tell us and will help to check for you. Thank you.O(∩_∩)O