JessCloset
JessCloset Join Fellow
Brand Qstore
21,761 Fellows
POWER MINISHOP RATE 90%
15.90

3 for $15.90 - clearance sales below cost limited qty - Top / Skirt /blouse /cardigan


Customer who recommended this item
78 (Based on 92 reviews)
Customer Satisfaction Score
95%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 100%/100%
  • Service 100%/100%

Notice

Subject Register Date
How to submit return or exchange from the buyer's end? Seller 2016-04-22
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-22
Return & Exchange Policy Seller 2016-04-22
more
Manufacturer/
Place of origin
China Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7

Photo Review (36)

Customer Photo Review board
Jul 05, 2017
apr*******

Highly Recommend comfortable material

Received in good condition. Happy purchase. Good.............

Choice #1:STC237 - Grey | Choice #2:STC237 - White | Choice #3:RB1012 - Black

Feb 24, 2015
kry*******

Highly Recommend no regrets

Love the items.. chiffon material is light and airy.. good..

Choice #1:S0002 - L | Choice #2:STC237 - Yellow | Choice #3:STC237 - Black

Sep 30, 2014 1
ell*******

Highly Recommend super fast delivery

items received in 2 days..... thumbs up!

Choice #1:CP1014 - Navy Blue | Choice #2:CP1014 - Black | Choice #3:RB1012 - Orange

Jul 31, 2014 1
c_i*******
Jul 21, 2014
clh*******

Customer Review (92)

Customer Review board
Rating Feedback Date Written by
Recommend Jul 05, 2017 apr*******
Highly Recommend Jun 15, 2015 twi*******
Recommend Jun 06, 2015 str*******
netural May 17, 2015 emi*******
Highly Recommend Apr 28, 2015 bel*******
Highly Recommend Apr 08, 2015 tan*******
Highly Recommend Feb 24, 2015 kry*******
Recommend Dec 09, 2014 jyy*******
Recommend Dec 04, 2014 sha*******
Recommend Oct 12, 2014 din*******

Item Q&A(9)

Status
Question & Answer
Date
Member
Notice
Seller

-Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark' refund.

-We will assess the claim issue with the provided picture and inform on the progress.

Notice
Seller

-If you still did not receive the item after order status have been changed to "Delivered", please file for 'Non-receipt Claim' within 7 days.

-We will check over the matter from our end.

-Upon valid, you can inform whether you would like us to re-send to you the item or proceed for refund.

Notice
Seller

Submission of claims
-Any return or exchange of items will be applicable within 7 days upon receiving of the item.

Any shortage of item or wrong item received
-Provide picture of the item contents within the parcel package and picture of orders with delivery information
-Shipping fee will be incurred from seller end.

Defective item issue
-Provide picture of the defective area of the received item.
-Replacement will be of same item, unless out of stock.
-Shipping fee will be incurred from seller end.

Any change of mind from buyer's end
-Item must remain in their intact condition, or otherwise unused with their original tags/labels attached.
-*No return and exchange for certain item(s) such as undergarment due to hygiene issue
-Provide picture of the item to seller end.
-Shipping fee will be incurred from buyer's end, as well as costs incurred by Seller will be transferred to Buyer.

Notice
Seller

Singpost - delivery usually takes 2-3 working days
Qxpress - delivery usually takes 1-2 working days
Ninja Van - delivery usually takes 1-2 working days
if you have any question about shipping,please e-mail us.
E-mail :jessclosetcs @ gmail.com / 674 250 01

Notice
Seller

Please forward all queries and replies to JessclosetCS@gmail.com.
Kindly do not send your requests via Shopping Talk as we're unable to receive them.
Note: do not message us via Qoo10/Qpost one month after the order date as the Qoo10 system doesn't permit sellers to send a reply.
Thanks for your understanding, JessCloset

Notice
Seller

* It isn’t necessary to buy a new envelope from the post office! You can reuse the bag your item(s) arrived in. Don’t worry if you’ve already thrown it away. Simply use any plastic bag or old envelope as long as it is properly wrapped up and securely taped.
* Avoid the queue at the post office by buying your stamps at any of the SAM machines deployed island-wide at HDB heartlands, MRT stations, shopping malls as well as some selected private condominiums. Once your parcel is ready, you can drop it into any mailing box.

Notice
Seller

Unless stock is unavailable, parcels are despatched for delivery within 24 hours of ordering. There are no deliveries on the weekend.
Delivery via Singpost normal or registered mail takes 2 - 3 working days and TAQBIN, 1 - 2 working days.
Postal Delays: Singpost sometimes delivers parcels one month after the shipping date. As tracking numbers are unavailable under normal mail, we cannot provide any information on the delivery status. For customers whose parcels have not arrived 1 week after the shipping date, we would advise them to wait another 3 weeks (or 4 weeks in total for local deliveries; 6 weeks for overseas orders). If the parcels do not turn up a month later, please email the cart/order number and query to JessClosetCS@gmail.com.
Lost mail: We strongly advise customers to select registered mail or TAQBIN courier. We are not responsible for lost items sent by normal mail.

Notice
Seller

While we try to list the measurements of all items as accurately as possible, please allow a tolerance of at least +/- 3cm.

FAQ
Seller

If you have any queries or requests, please contact us at JessclosetCS@gmail.com. Please do not send your requests via Shopping Talk as we're unable to receive them. Thanks for your understanding!

FAQ
Seller

Parcels sent via normal mail will be handled like regular mail. Delivery usually takes up to 3 working days though please be advised that postal delays do happen and we are unable to provide any delivery status once the parcel has been handed to Singpost. On the day of delivery, the postman will leave the parcel in your letter box. Kindly note that there will be no notifications given or sent in any form (phone calls, messages etc) prior to delivery.

FAQ
Seller

Please allow a slight difference in the actual colours. They are generally slightly darker due to the screen light, resolution or lighting at time of digital photography.

FAQ
Seller

To avoid sending the wrong item to you, we would prefer that you cancel your order and re-order again asap. As your order has not been confirmed by us, you can still cancel this order. Kindly go to My Qoo10> shopping list> cancel/refund> select "apply for cancel/refund". For more information on this, please visit this page: http://www.qoo10.sg/gmkt.inc/CS/NHelpFaqSearch.aspx?keyword=cancel%20order#none or contact Qoo10 at help@qoo10.com.

FAQ
Seller

We do not resend items that were lost during delivery or refund customers. If you have more questions regarding non-receipt issues, please contact us at JessClosetCS@gmail.com.

FAQ
Seller

While we do offer a resolution for customers whose parcels were lost during delivery, customers must contact us about non-receipt issues within one month of the shipping date. Given that this is the first time you've contacted us about this and that the order was placed more than a month ago, we're sorry to say that we would be unable to provide any form of assistance.

FAQ
Seller

All queries are attended to via email. Please send your order number and questions to JessClosetCS@gmail.com and we'd be happy to assist you.

FAQ
Seller

If your item is being sent via normal mail, we regret to say that we are unable to provide any information on the delivery status. If your item is being sent via Qxpress and there is no tracking number or updates, please email your order number and query to JessClosetCS@gmail.com. We will contact Qxpress for you and put you in the loop.

FAQ
Seller

We are sorry but we are unable to guarantee that any parcel will arrive by a certain date. For urgent deliveries, please select Qxpress shipping. JessCloset apparel can also be sent via Taqbin courier (next day shipping) on our Rakuten website. For more details on Taqbin shipping, please send your queries to JessClosetCS@gmail.com.

FAQ
Seller

Just like regular mail, parcels delivered via normal mail Singpost are sent only on Mondays to Fridays. There is no postal service on Saturdays, Sundays or public holidays. Please note that we are unable to meet any special delivery requests from customers whose parcels are being sent via normal mail.

FAQ
Seller

For a guide on measurements, please go to this page: http://www.qoo10.sg/gmkt.inc/MiniShop/ShopInfo.aspx?sell_cust_no=LoUYoODgeXAncZnwOoHW7Q%3d%3d&global_yn=N

Answered
2014-09-13
yvo*******
User

white.. But i dont see the option.. can you please help me to select? would like to purchase Ultra Thin Pink.. RB Black (Skirt) & TOP STC 237 but dont see the option. please help.

User

Hi
Thanks for your interest in these items but the ultra thin cardigans and rb black skirt are out of stock and we're not re-stocking the items. Apologies for any inconvenience caused. Regards, JessCloset

Answered
2014-06-30
clh*******
User

Hi seller
I would like to include ultrathin cardigan together with skirts but no option for that? No stock? Not anymore?

User

Hi
Thanks for your query. No, I'm afraid the ultra thin cardigans are sold out and we cannot get new stock from the supplier. Regards, JessCloset

Answered
2014-04-02
wei*******
User

Dear Seller,

I do understand about the policy.
I am actually enquiring you because I put the same address for both (3 pants) and (1 top + 2 skirts), weird thing is I have received the pants but not the other set. Which is why I am asking you. No problem. I shall wait until 25th April. Will acknowledge once I receive it. Thanks a lot

User

Thanks for your kind understanding and patience! JessCloset

Answered
2014-04-01
wei*******
User

Dear Seller, yes I have not received the 1808 top and the two 1012 skirts.

User

Hi
Thanks for your message. We're sorry to hear that your parcel hasn't arrived yet. Your parcel was sent on 27 Mar. Could you please check that the address you registered in the system is correct?
Assuming that the address is correct, your parcel should still get to you. I have seen some parcels delayed by Singpost and arrive up to 4 weeks late! If they are unable to deliver a parcel then it usually gets returned to us, in which case we then re-send it to customers.
Please give it a bit more time. If it doesn't arrive by 25 Apr (4 weeks after the delivery date as per our policy), please send your enquiry to JessClosetCS@gmail.com and then we decide what to do. Meanwhile we will also check our return address again to see if it has come back to us.
Thanks for your patience,
Joey

Answered
2014-04-01
wei*******
User

Dear Seller,

My cart number 87163576
I received the pants but not the skirt an the spaghetti stripe.
May I know when will the delivery be?

Thank you very much!

User

Hi could we check if you have not received the 1808 top and the two 1012 skirts? Please let us know and we'll check the delivery status for you. Regards, JessCloset

Answered
2014-03-27
wei*******
User

Dear Seller,

I would like to enquire you the price for 3 pieces. As written at your page, it is 3 for $12.90 but when I finish picking 3 choices the price is $15.90 instead. I would like to get 2 sets of 3 pieces. Can the price be $12.90 for 3 pieces?

Thanks and best regards,
Weina

User

Hi, thank you for your message. I am sorry for the confusion, Qoo10 placed this item on promotion but the sale has now ended. The current price is now $15.90. All specials and promotions are handled through Qoo10 directly. The correct price is what is reflected when added to your cart. I apologize for any inconvenience. The price on the webpage has been updated accordingly. Thanks, JessCloset

Answered
2014-03-21
cho*******
User

Oh my, I order because of your pants, I ordered CP1014 black and grey pants, why u sent me black n grey skirts??? I do not like the skirts at all!!!! Please send the 2 pants to me now!!! BIG mistakes!! I am so so disappointed coz I want to wear the pants to my trip this weekend!!
Order number : 40946871

User

Hi
Thanks for your message. I am very sorry about that - we must have pulled out the wrong items by mistake. I will exchange these for you. Please email me at JessClosetCS@gmail.com and I will send you details for the exchange. Please include your order number and details of your request in your email, so I can process this quickly.
Sorry again for the mistake. I will fix this for you asap.
Thanks,
Joey

Answered
2014-03-19
sel*******
User

Hi do you still have stock above for white color?

User

Hi, yes, this item is available. Regards, JessCloset

Address
BETIME BUILDING 246 MACPHERSON ROAD #03-04 Room C
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