JessCloset Join Fellow
Brand Qstore
17,894 Fellows
POWER MINISHOP RATE 90%
15.90

3 for $15.90 - clearance sales below cost limited qty - Top / Skirt /Cropped pants /blouse /cardigan / Blouse


Notice

Subject Register Date
How to submit return or exchange from the buyer's end? Seller 2016-04-22
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-22
Return & Exchange Policy Seller 2016-04-22
more
Manufacturer/
Place of origin
China Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7
Customer Satisfaction 77 (95%)
This chart shows buyer's satisfaction level.
Feedback Reward D
Product
product 20%
Price
price 20%
Delivery
delivery 20%
Service
service 20%

Photo Review (35)

Customer Photo Review board

Highly Recommend comfortable material

Received in good condition. Happy purchase. Good.............

Choice #1:STC237 - Grey | Choice #2:STC237 - White | Choice #3:RB1012 - Black

Feb 24, 2015
kry*******

Highly Recommend no regrets

Love the items.. chiffon material is light and airy.. good..

Choice #1:S0002 - L | Choice #2:STC237 - Yellow | Choice #3:STC237 - Black

Sep 30, 2014 1
ell*******

Highly Recommend super fast delivery

items received in 2 days..... thumbs up!

Choice #1:CP1014 - Navy Blue | Choice #2:CP1014 - Black | Choice #3:RB1012 - Orange

Jul 31, 2014 1
c_i*******
Jul 21, 2014
clh*******

netural what u pay is what u get

Rough shirt n loose skirt. Don't expect good quality for the price u paid for..

Choice #1:S0002 - S | Choice #2:STC237 - White | Choice #3:RB1012 - Navy Blue

May 29, 2014
jia*******

Customer Review(91)

Customer Review board
Rating Feedback Date Written by
Highly Recommend 2015-06-15 twi*******
Recommend 2015-06-06 str*******
netural 2015-05-17 emi*******
Highly Recommend 2015-04-28 bel*******
Highly Recommend 2015-04-08 tan*******
Highly Recommend 2015-02-24 kry*******
Recommend 2014-12-09 jyy*******
Recommend 2014-12-04 sha*******
Recommend 2014-10-12 din*******
Recommend 2014-10-11 mic*******

Seller Information

JessCloset

  • Address : BETIME BUILDING 246 MACPHERSON ROAD #03-04 Room C
Item Q&A(9)
No. Question & Answer Member Date Status
NOTICE How to submit return or exchange from the buyer's end? Seller
NOTICE Non-receipt Claim issue (Did not receive the item) Seller
NOTICE Return & Exchange Policy Seller
NOTICE Shipping / delivery Seller
NOTICE Contact us Seller
NOTICE Tips on mailing your item(s) Seller
NOTICE Shipping advice Seller
NOTICE Measurements Seller
FAQ I posted my exchange request on Shopping Talk but I've not received your reply. Seller

If you have any queries or requests, please contact us at JessclosetCS@gmail.com. Please do not send your requests via Shopping Talk as we're unable to receive them. Thanks for your understanding!

FAQ What is normal mail? Could I request for someone to contact me just before delivering the parcel to my address? Seller

Parcels sent via normal mail will be handled like regular mail. Delivery usually takes up to 3 working days though please be advised that postal delays do happen and we are unable to provide any delivery status once the parcel has been handed to Singpost. On the day of delivery, the postman will leave the parcel in your letter box. Kindly note that there will be no notifications given or sent in any form (phone calls, messages etc) prior to delivery.

FAQ I've received my item and the colour looks darker than what's shown online. Seller

Please allow a slight difference in the actual colours. They are generally slightly darker due to the screen light, resolution or lighting at time of digital photography.

FAQ I've selected the colour of the item wrongly. Could you please send the blue instead of the white as stated in my cart? The order was placed just minutes ago. Seller

To avoid sending the wrong item to you, we would prefer that you cancel your order and re-order again asap. As your order has not been confirmed by us, you can still cancel this order. Kindly go to My Qoo10> shopping list> cancel/refund> select "apply for cancel/refund". For more information on this, please visit this page: http://www.qoo10.sg/gmkt.inc/CS/NHelpFaqSearch.aspx?keyword=cancel%20order#none or contact Qoo10 at help@qoo10.com.

FAQ It's been a month and my parcel hasn't arrived. Please resend my items or refund me. Seller

We do not resend items that were lost during delivery or refund customers. If you have more questions regarding non-receipt issues, please contact us at JessClosetCS@gmail.com.

FAQ I ordered my item 5 weeks ago and I've yet to receive it. Could you please resend the item? Seller

While we do offer a resolution for customers whose parcels were lost during delivery, customers must contact us about non-receipt issues within one month of the shipping date. Given that this is the first time you've contacted us about this and that the order was placed more than a month ago, we're sorry to say that we would be unable to provide any form of assistance.

FAQ Please call me. I have a query regarding my order. Seller

All queries are attended to via email. Please send your order number and questions to JessClosetCS@gmail.com and we'd be happy to assist you.

FAQ I have not received my item. Please help me check the delivery status. Seller

If your item is being sent via normal mail, we regret to say that we are unable to provide any information on the delivery status. If your item is being sent via Qxpress and there is no tracking number or updates, please email your order number and query to JessClosetCS@gmail.com. We will contact Qxpress for you and put you in the loop.

FAQ I have just placed my order. Please send my item immediately as I need my item by this Friday. Seller

We are sorry but we are unable to guarantee that any parcel will arrive by a certain date. For urgent deliveries, please select Qxpress shipping. JessCloset apparel can also be sent via Taqbin courier (next day shipping) on our Rakuten website. For more details on Taqbin shipping, please send your queries to JessClosetCS@gmail.com.

FAQ I have selected normal mail Singpost shipping and given an office address. Could you help make sure that the delivery is done on a weekday as my office is closed during weekends? Seller

Just like regular mail, parcels delivered via normal mail Singpost are sent only on Mondays to Fridays. There is no postal service on Saturdays, Sundays or public holidays. Please note that we are unable to meet any special delivery requests from customers whose parcels are being sent via normal mail.

FAQ How are your items measured? Seller

For a guide on measurements, please go to this page: http://www.qoo10.sg/gmkt.inc/MiniShop/ShopInfo.aspx?sell_cust_no=LoUYoODgeXAncZnwOoHW7Q%3d%3d&global_yn=N

14561136 items yvo******* 2014-09-13 Answered
white.. But i dont see the option.. can you please help me to select? would like to purchase Ultra Thin Pink.. RB Black (Skirt) & TOP STC 237 but dont see the option. please help.
 
[Re] items
Hi
Thanks for your interest in these items but the ultra thin cardigans and rb black skirt are out of stock and we're not re-stocking the items. Apologies for any inconvenience caused. Regards, JessCloset
13720943 Ultrathin cardigan? clh******* 2014-06-30 Answered
Hi seller
I would like to include ultrathin cardigan together with skirts but no option for that? No stock? Not anymore?
 
[Re] Ultrathin cardigan?
Hi
Thanks for your query. No, I'm afraid the ultra thin cardigans are sold out and we cannot get new stock from the supplier. Regards, JessCloset
12726694 have not received the 1808 top and the two 1012 skirts wei******* 2014-04-02 Answered
Dear Seller,

I do understand about the policy.
I am actually enquiring you because I put the same address for both (3 pants) and (1 top + 2 skirts), weird thing is I have received the pants but not the other set. Which is why I am asking you. No problem. I shall wait until 25th April. Will acknowledge once I receive it. Thanks a lot
 
[Re] have not received the 1808 top and the two 1012 skirts
Thanks for your kind understanding and patience! JessCloset
12721595 have not received the 1808 top and the two 1012 skirts wei******* 2014-04-01 Answered
Dear Seller, yes I have not received the 1808 top and the two 1012 skirts.
 
[Re] have not received the 1808 top and the two 1012 skirts
Hi
Thanks for your message. We're sorry to hear that your parcel hasn't arrived yet. Your parcel was sent on 27 Mar. Could you please check that the address you registered in the system is correct?
Assuming that the address is correct, your parcel should still get to you. I have seen some parcels delayed by Singpost and arrive up to 4 weeks late! If they are unable to deliver a parcel then it usually gets returned to us, in which case we then re-send it to customers.
Please give it a bit more time. If it doesn't arrive by 25 Apr (4 weeks after the delivery date as per our policy), please send your enquiry to JessClosetCS@gmail.com and then we decide what to do. Meanwhile we will also check our return address again to see if it has come back to us.
Thanks for your patience,
Joey
12713659 Part of the order received, partly not. wei******* 2014-04-01 Answered
Dear Seller,

My cart number 87163576
I received the pants but not the skirt an the spaghetti stripe.
May I know when will the delivery be?

Thank you very much!
 
[Re] Part of the order received, partly not.
Hi could we check if you have not received the 1808 top and the two 1012 skirts? Please let us know and we'll check the delivery status for you. Regards, JessCloset
12663670 price different from title name wei******* 2014-03-27 Answered
Dear Seller,

I would like to enquire you the price for 3 pieces. As written at your page, it is 3 for $12.90 but when I finish picking 3 choices the price is $15.90 instead. I would like to get 2 sets of 3 pieces. Can the price be $12.90 for 3 pieces?

Thanks and best regards,
Weina
 
[Re] price different from title name
Hi, thank you for your message. I am sorry for the confusion, Qoo10 placed this item on promotion but the sale has now ended. The current price is now $15.90. All specials and promotions are handled through Qoo10 directly. The correct price is what is reflected when added to your cart. I apologize for any inconvenience. The price on the webpage has been updated accordingly. Thanks, JessCloset
12605342 Order pants sent skirt cho******* 2014-03-21 Answered
Oh my, I order because of your pants, I ordered CP1014 black and grey pants, why u sent me black n grey skirts??? I do not like the skirts at all!!!! Please send the 2 pants to me now!!! BIG mistakes!! I am so so disappointed coz I want to wear the pants to my trip this weekend!!
Order number : 40946871
 
[Re] Order pants sent skirt
Hi
Thanks for your message. I am very sorry about that - we must have pulled out the wrong items by mistake. I will exchange these for you. Please email me at JessClosetCS@gmail.com and I will send you details for the exchange. Please include your order number and details of your request in your email, so I can process this quickly.
Sorry again for the mistake. I will fix this for you asap.
Thanks,
Joey
12581541 Stock for UT117 white sel******* 2014-03-19 Answered
Hi do you still have stock above for white color?
 
[Re] Stock for UT117 white
Hi, yes, this item is available. Regards, JessCloset

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