| 8087540 |
Warranty information |
ang******* |
2013-05-09 |
Answered |
| |
hi i would like to purchase the Premium LED. is it the same with model no. LED2000? Dose it come with warranty? Can I bring it to service at 3M in Singapore if the product stop working in future? |
| |
[Re] Warranty information
Dear friend Thank you for your email . we don't have model LED2000,no customer say Premium LED have problem till now,its quality is very good,if it has problem we will bring it to korean to fix it . Any questions pls email me Best regards KIM
|
|
| 7449465 |
LEDstand / LEDbasic |
joc******* |
2013-04-01 |
Answered |
| |
What is the difference between LED basic (white) & LED stand (white)? Are ther same model or different model? |
| |
[Re] LEDstand / LEDbasic
Thank you for your email . The LedBasic is 780 LUX 7.0W。 The Ledpremium can be to 1200LUX 11.2W and it has 7 different level . Pls refer to the detail information of my websiter . Any questions pls email me Have a nice day KIM |
|
| 6921825 |
Missing screw set |
ata******* |
2013-02-22 |
Answered |
| |
Please refer to my orders 81920490 and 81920464. One lamp is missing the screw and screwdriver set. I'm ok with not having the extra screwdriver, but I need the screw for the lamp! Also, please refer to the attached pic and advise if the only screw I received is faulty. Please see the part where the ends of the ring does not match. Also, I'm unable to unscrew the metal piece from the screw. How else am I going to use the screw if I cannot remove the metal pieces? Can you please look into this as soon as possible? This is very frustrating as I need to use the lamps. |
| |
[Re] Missing screw set
Dear friend I'm sorry for this . I had arrange resend screw and screwdriver set to you from Krean . Usually It takes about 10-15 days to arrived . It is appreciate your waiting patiently . If you have any questions pls email me . Best regards KIM |
|
| 6493567 |
Stock of premium |
sus******* |
2013-01-22 |
Answered |
| |
Hi. Do you have stock of the LED premium? Is there a light intensity control for the premium? I want to use it as a bedside lamp. Thanks |
| |
[Re] Stock of premium
Dear friend Thank you for your email . I'm sorry this item is out of stock now,we will get stock for it on Feb . It can be as a bedside lamp,it has 7 different level light intensity control . Any questions pls email me Have a nice day KIM
|
|
| 6409246 |
when can I have it ? |
phi******* |
2013-01-16 |
Answered |
| |
oderd it on Jan 04, but no news at all. Even no reply to my e-mail inquiry. Should be paying more attention, please. |
| |
[Re] when can I have it ?
Dear friend I'm really sorry for delay shipping. We had sent out your parcel on 17 Jan.by pantos express,the weight is 1210g . Usually It takes about 3-5 days to arrived . It is appreciate your waiting patiently . If you have any questions pls email me . Best regards KIM
|
|
| 6388949 |
Order No. 30603062 |
soo******* |
2013-01-15 |
Answered |
| |
Please advise whether the item has been sent out? |
| |
[Re] Order No. 30603062
Dear friend I'm really sorry for delay shipping. We had sent out your parcel on 17 Jan.by pantos express,the weight is 1210g . Usually It takes about 3-5 days to arrived . It is appreciate your waiting patiently . If you have any questions pls email me . Best regards KIM
|
|
| 6353210 |
Stock availability |
kim******* |
2013-01-13 |
Answered |
| |
Hi,
Can i know when are the stocks coming in for the premium white model?
Thanks! |
| |
[Re] Stock availability
Dear friend Thank you for your email now . Pls pay attiention to our store,we will get stock for it on this Thursday. Any questions pls email me Have a nice day KIM |
|
| 6336110 |
Item not received |
lim******* |
2013-01-12 |
Answered |
| |
Hi,
I still did not receive my item. It has been more than 10 days. |
| |
[Re] Item not received
Dear friend I'm really sorry for this item is out of stock now . we will arrange new stock send from Korea ,it will arrived in our Singapore warehouse on next week ,Once we get stock for these items,we will send out for you . Usually It takes about 3-5 days to arrived . If you don't want to wait ,maybe you can choose other item to instead or refund . sorry for inconvenience Any questions pls email me Waiting for your news KIM |
|