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Submission of claims-Any return or exchange of items will be applicable within 7 days upon receiving of the item.Any shortage of item or wrong item received-Provide picture of the item contents within the parcel package and picture of orders with delivery information-Shipping fee will be incurred from seller end.Defective item issue-Provide picture of the defective area of the received item.-Replacement will be of same item, unless out of stock.-Shipping fee will be incurred from seller end.Any change of mind from buyer's end-Item must remain in their intact condition, or otherwise unused with their original tags/labels attached.-*No return and exchange for certain item(s) such as undergarment due to hygiene issue-Provide picture of the item to seller end.-Shipping fee will be incurred from buyer's end, as well as costs incurred by Seller will be transferred to Buyer.
-If you still did not receive the item after order status have been changed to "Delivered", please file for 'Non-receipt Claim' within 7 days. -We will check over the matter from our end.-Upon valid, you can inform whether you would like us to re-send to you the item or proceed for refund.
-Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark' refund. -We will assess the claim issue with the provided picture and inform on the progress.
Hi, please take note that we have changed our email address from previous firstname.lastname@example.org to email@example.com. Thanks
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Group:EMZ | No.:9 | Size:LARGE(+S$3)
Receive in good condition and very nice pair of jeans 👍
Group:EML | No.:16 | Size:XLARGE(+S$7)
Ordered 4pcs on 27 Sep but delivered on 17 Oct. the seller message me that it will be delayed for 2-3weeks as no stocks available but the waiting is worth it. I love the material. The size is just nice. I will order again. Thanks seller
Group:EML | No.:13 | Size:SMALL(+S$5)
Disappointed. Blouse is short.
Group:EMS | No.:1 | Size:SMALL
Bought Size S. True to size. Recd in about 7 days.
Group:EMR | No.:16 | Size:SMALL
Group:EMZ | No.:9 | Size:SMALL(+S$3)
Group:EMK | No.:10 | Size:LARGE
Group:EMU | No.:2 | Size:LARGE(+S$6)
Group:EMP | No.:8 | Size:MEDIUM
Group:EMZ | No.:7 | Size:SMALL
Group:EMT | No.:7 | Size:SMALL(+S$7)
Group:EMS | No.:16 | Size:SMALL(+S$10)
Hi, my order still under shipping request. please advise.
Hi,Sorry as shipment got delayed. Your parcel will be mail out today.Thanks.
Hi seller,Do you still have this dress in size L?
Hi,We still have L size last piece but the option code already removed. Do you want us to add in the option for this or would you like to bank transfer personally and we can deal via email?Thanks.
Already inquiries replied. Thank you.
Hi,Okay noted. Appreciate you kind understanding. I will update you via sms when stocks arrive.Thanks.
Hi seller my order 230086588 group Emw/No 5 waitng so long still under shipping request?
Hi,This item will arrive estimated next week. Would you like to wait or cancel?Thanks.
Dear SellerI had purchase a item on 26th Sep and my order number is 230563193 and I had bought S size and I find too the cutting is very small for me, can I change it to Large size thanks for your help.
Hi, could you kindly email us for returns/exchanges as we have mentioned online in our webstore to please email us the order number that you want to return. It'll be easier for us to follow up on your request. We will reply your email within the next 1 - 2 working days after we received it . ThanksOur email : firstname.lastname@example.org******Check our NEW ITEMS******http://www.qoo10.sg/shop/starblink
Hi what is the material of EMZ-9?Stretchable? If not, any zip on side fkr easy wesring?Lastly What is the waist and hip size?Thanks
Hi,we will get back to you soon.Thanks.Hi,Sorry for the late reply. Material is polyester. No zip. Slightly stretchable. S waist 96cm Hip 102cm. M waist 100cm Hip 106cm. L waist 104cm Hip 110cm.Thanks.(Oct 16, 2017 09:58)
Hi still waiting for your answer. So is the material stretchable or cones with side zip for easy wearing? BTW what is the hip and waist measurements? Thnaks
Hi,We have replied your inquiry. Please see below. Thanks.
There isn’t any posted question about item.