| 8632335 |
Item not working |
sin******* |
2013-06-07 |
Answered |
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Take long time to receive. The box is tattered. More disappointed, it is not working! How to return and refund? |
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[Re] Item not working
dear buyer, sorry for the trouble to you.if you send us the pictures ,when we checked,we will resend you a new one. or we will refund to you . which do you prefer? wait your answer may you a nice day Judy |
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| 8361734 |
Cancel order |
Mis******* |
2013-05-23 |
Answered |
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I placed an order on the 19th. I would like to cancel my order since I have not receive my item.
Order number: 33402046 |
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[Re] Cancel order
dear buyer, sorry for the trouble to you, your tracking number is RB573956201CN we have send to you on May 21 by free registered mail , usually it will take 15-30 days to arrive to your country, here is the link for you check http://www.17track.net/cn/result/post.shtml?nums=RB127958796CN and maybe will have some delay in the post , hope you can understanding , wait some more days, it will arrive soon. have a nice day ! Olivia
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| 8105474 |
Damaged !! |
pin******* |
2013-05-10 |
Answered |
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Order no.: 32932991
Uv lamp bulb badly damaged / cracked! Please send new replacement properly bubble wrapped. Attached photo as evidence! |
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[Re] Damaged !!
dear friend really sorry for that, we will resend a new one to you soon. but by Chianpost registered mail, hope you can wait it patiently.
Icey |
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| 8071332 |
Did not receive my item |
fel******* |
2013-05-08 |
Answered |
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My shipping no 156000510078186 shown that the item had reached Singapore on 25/04/13. But till date I have not received my item. Appreciate your urgent response on this. |
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[Re] Did not receive my item
dear buyer, tracking number 156000510078186 have arrive to your country on Apr 25, maybe you can call this number to have a ask 65-63443377 have a nice day! olivia |
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| 8006933 |
UV light |
eil******* |
2013-05-06 |
Answered |
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Hi I am interested in buying the UV light. How much is the actual price with delivery. |
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[Re] UV light
dear buyer, if you choose fedex, the shipping fee will cost s$15. have a nice day ! olivia |
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[Re] UV light
If I choose Registered mail is FOC delivery? Takes how long to ship out?EU Plug is the UV light machine? |
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[Re] UV light
dear buyer, if you choose free registered mail, it will take 15-30 days to arrive to your country, EU Plug can be used in your country. have a nice day ! olivia |
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| 7796417 |
Cart no. : 82630159, Order No.: 32567103 |
eve******* |
2013-04-24 |
Answered |
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Dear Sir/Madam,
Please diregard my previous e-mail. The item is not spoil, I managed to unscrew all the screw at the bottom & install the light bulb properly & it works just fine |
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[Re] Cart no. : 82630159, Order No.: 32567103
dear buyer, ok, hope you will like it. have a nice day ! olivia |
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| 7795876 |
Cart no. : 82630159, Order No.: 32567103 |
eve******* |
2013-04-24 |
Answered |
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Dear Sir/Madam,
The item does not work at all. No light at all. On off switch is on power supply is also plug into the socket. Still no light |
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[Re] Cart no. : 82630159, Order No.: 32567103
dear buyer, ok, hope you will like it. have a nice day ! olivia |
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| 7634251 |
Wrong voltage |
con******* |
2013-04-13 |
Answered |
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I requested the 220-240V version, but I received the 110V which is the wrong voltage. I can't use it in Singapore. Can you please re-send the correct one? |
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[Re] Wrong voltage
dera buyer, sorry, thisitem we have 220-240V version only, could you send us some pictures? will check it for you soon. have a nice day ! olivia |
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[Re] Wrong voltage
Please see photo attached. The UV bulb immediately turn black and very noisy once I turn on. This is my second purchase, the first one I bought from you last year was EU plug which is ok. But I recieved US plug this time round which is incorrect. Please check and advise. Thanks |
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[Re] Wrong voltage
dear buyer, maybe you can use the Transformer to have a try again, Singapore usually use EU plug . have a nice day ! olivia |
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[Re] Wrong voltage
Since you know Singapore is using EU Plug and I already indicated in my order to request for 220V, then you should not send me the 110V. Can you please re-send the product as soon as possible? |
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[Re] Wrong voltage
dear buyer, sorry for the trouble to you, could you returned it back, then will do the resend or refund to you. have a nice day ! olivia |
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[Re] Wrong voltage
Please provide me your address. Thanks. |
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[Re] Wrong voltage
hi buyer the address of us is Qi xiong Hu, 2nd Floor, Building 6, Lu Jia Enterprise Park, No.28, KeXin Road, High & New Zone, 315040, Ningbo, China Qi xiong Hu, 2nd Floor, Building 6, Lu Jia Enterprise Park, No.28, KeXin Road, High & New Zone, 315040, Ningbo, China thank you |
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