|25653639 ||[About Item] Related Inquiries ||wee******* ||2017-02-05 ||Answered|
| ||Item has stopped selling? Please advice why I can't order |
[Re] [About Item] Related Inquiries
Hi, because a lot of this style of clothes are out of stock.
So we stop selling, and we'll be back on the shelves after the goods are restored.
|25270583 ||Item came with Stain ||can******* ||2017-01-03 ||Answered|
| ||Hi, |
I just received my dresses, 1 of them (HB009) came stained with several brown spots and brownish patch on the chest area. How can i get it replaced?
Cart No. 107455125
(Dec 20, 2016 )
[Re] Item came with Stain
Hi, dear buyer
I am very sorry that such a problem has occurred.
Our clothes do not make you satisfied, and here I express deep apologies to you!
I believe this can be cleaned, Soak with a washing liquid for a while with water can be washed.
We ourselves often buy clothes online, will send the same problem.
Since online shopping has brought a lot of very affordable price inexpensive clothes, shopping and free time.
But it also has some drawbacks, because they can not complete the detection and timely quality clothes touch the clothes, and the replacement is too much trouble.I believe even go to the store the same problem also occurs,
You may be on the spot to replace the piece of clothing or not to buy it,The shop assistant will clean it.
Our clothes are very meager profits, but also to pay for some web service fee.
I hope you can contain more understanding and I am very grateful!
|24761751 ||Cancel and does not give full refund ||mis******* ||2016-11-26 ||Answered|
| ||Seller only message me at 2am on 22nov and she cancelled immediately. |
[Re] Cancel and does not give full refund
Hi, dear buyer
I'm sorry to disappoint you.
Because I also consider again, want you to receive the package early.
Because it is now the peak season, parcels are often delayed delivery.
So I made a temporary decision to cancel out of stock orders and timely shipment of other orders.
|24448076 ||Received ||nns******* ||2016-11-02 ||Answered|
| ||Received the dress, fit me well. Good quality too. Thanks sellers for being helpful... will definitely order again.. so good. |
Thank you very much for your appreciation and I am glad to see such information.
No matter how hard we pay is worth it.
I will continue to do good job, and provide more affordable clothes.
|24443219 ||g ||Ama******* ||2016-11-01 ||Answered|
| ||hello. i have received your item and i tried them but its too big. i want to refund and return you back your clothes. How do i do it ? Please guide. Thanks |
Return no problem.
But you need to pay their own mailing back freight.
If it is determined to return, please contact me to ask for return address.
hi how do i contact you ? and how do i mail it back? please help. thanks
First you need to go to the post office to send a registered letter.
Please put a note in the package, write your phone number, order number.
Your requirements (For example： replacing the DMB-18 original white black M code, L code)
As soon as the goods mailed to me, I received the goods will promptly contact you.
Then you need to buy "postage difference" a link, according to the actual return postage decided.
Usually the return postage is 6 Singapore dollars,
I will buy postage according to your "postage difference" new orders, to provide you with logistics information mail back.
You have received the goods that have been successfully replaced, and the transaction is finished.
Warning:Please do not fill the high prices,
Please package simple packaging.
Otherwise, China Customs will levy
ok i got your instruction thanks, is there any dateline i have to send back? cause i might be busy this few days and it will take few days to reach china too right ?
Hi, I don't know how many days it takes to send to China.
Usually sent from China to Singapore is 5-7 days of time.
hello i can still ship b ack your item and ask for refund right ? i will do that tmr which is 16Nov2016. thanks
If you want to change or return. So please return in time.
If the time is too long, we can't accept it.
|24408541 ||Thanks ||nns******* ||2016-10-30 ||Answered|
| ||Thank you, hope I can wear your beautiful dress. |
Thank you so much for your understanding. I also hope you can receive the parcel in time.
|24402389 ||Size ||nns******* ||2016-10-29 ||Answered|
| ||Thanks for responding, My waist is 88,the dress I ordered HG 007 , which size is suitable for me, please advise and change for me. Thank. If xl not fit choose the bigger size. Sorry to trouble. |
Hi, dear buyer
This dress is the largest size of only L size, no XL size
I looked at the dress carefully, and it was very flexible.
I believe it will be able to reach the XL size.
|24398782 ||Size ||nns******* ||2016-10-28 ||Answered|
| ||My order is HG 007 L size. Usually I wear m size international size. But your chart size is quite small so I placed order L size. But according to the chart size the dress would not fit me still so if you have xl size please change for me . Thank you |
OK, we will send you the XL size.