| NOTICE |
Customer Service Hotline: 6100 6835 . (Daily: 10am - 10pm) |
Seller |
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See all notices |
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Please call us at 6100 6835 to get fast response to your questions/issues/exchange request etc.
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| NOTICE |
Combine Shipping |
Seller |
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See all notices |
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To combine shipping on all of your items, kindly ensure the items are in the same Cart.
All items within the same cart will be sent together. |
| NOTICE |
Shipping Policy - Registered Mail |
Seller |
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See all notices |
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Tracking information will be available 2 days after the items is marked as shipped in Qoo10. Should customers need the information, please call us at 6100 6835 |
| 8736099 |
Wrong Size |
lyn******* |
2013-06-14 |
Answered |
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Hi, I have ordered L size white but receive M size white, please advise. |
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[Re] Wrong Size
dear customer we are sorry for the error we will sent you the correct item with an return stamp so that you can mail the wrong item back to us we are sorry for the error thanks |
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| 8719149 |
Not received item |
lee******* |
2013-06-13 |
Answered |
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Dear Seller,
My cart number was 83261837. I have not received the item yet.
On the same day, I also bought the magic bra (cart number: 83261536) which I received.
I think the item has probably gone missing somehow... But just want to confirm if you did manage to send out both items? Is it possible that you might have mistaken and sent one item only? Just confirming... |
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[Re] Not received item
dear customer
you mean that you have not receive the bandue bra? |
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| 8682572 |
Please advise delivery: Order Summary (Date : Apr 18, 2013 / Cart no. : 82668482) |
bri******* |
2013-06-11 |
Answered |
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Hi, please advise when will this be delivered to me. Ordered since end April and you just ask me to wait since. |
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[Re] Please advise delivery: Order Summary (Date : Apr 18, 2013 / Cart no. : 82668482)
dear customer
most likely the mail is lost,
for lost mail, we suggest that client to top up to registered mail at $2.50 and we will resent the package.
please kindly understand that from our side ( we have to bear the cost of the postage and the lost mail)
thus for the top up of $2.50 is actually for singpost and not for us .
please transfer to POSB Savings:
030-92520-3
and inform us once u have transfer and we will do the resent by registered post
please kindly advise this is ok
and we will do a resent by am mail |
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| 8556275 |
not receive |
che******* |
2013-06-03 |
Answered |
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Hi,
can you check as I have not received the item as at to date.
thks
Chelyn |
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[Re] not receive
Dear customer for singpost they have inform us that there is delay this please kindly wait until end of next week |
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| 8505202 |
Posted? |
cy_******* |
2013-05-30 |
Answered |
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Hi I need to confirm when is the item mailed out as to keep track the status at my side as I think might be lost. Order no. 33542669. Thanks |
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[Re] Posted?
Dear customer
you can check in the system of your order to see if it was shipped out.
from what I see.. the item was shipped out on the 26 may via normal mail |
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| 8476569 |
Wrong order |
sop******* |
2013-05-29 |
Answered |
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Dear Seller, I am unable to cancel any order as the status is on delivery. Please advice. |
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[Re] Wrong order
Dear customer we are sorry cause item already sent out we are unable to cancel the order |
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| 8465549 |
Shipping |
got******* |
2013-05-28 |
Answered |
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Hi, would like to know when will u ship out the item ? |
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[Re] Shipping
dear customer we are currently doing the packing, we wil sent out the items tomorrow |
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| 8444091 |
select wrong items |
sop******* |
2013-05-27 |
Answered |
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Dear Seller,
I wanted 1 beige and 1 white but I have selected the wrong color. Can you kindly replace 2 white to 1 beige and 1 white color bandeau bras for me? Appreciate your help. |
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[Re] select wrong items
Dear customer please cancel and reorder cause we cannot Change the order |
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