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2.50

Bandeau Strapless Bra Lingerie Underwear Tube With Padding No More Wardrobe Malfunctions


Notice

Subject Register Date
Singpost Normal Mail - lost mail Seller 2016-12-01
Exchanges due to sizes/ preference of buyers. Seller 2016-11-18
Faulty/ Defective Items received Seller 2016-11-18
more
Manufacturer/
Place of origin
Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description Wearing loose fit tees? These bandeau will be a perfect match! Wide varieties of colors to choose from.
BOOKMARK 1 2 3 4 5 6 7

Customer Satisfaction

Satisfied Customer
864
Average Customer Review
90 / 100
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%

Photo Review (310)

Customer Photo Review board
Apr 29, 2017
mis*******
Apr 27, 2017
abs*******

Highly Recommend Received items

Fast delivery... yet to try.

Type:TU2020 - Long Basic Bandeau | Color:Black(+S$0.40)

+ Add this option
Apr 27, 2017
fio*******
Apr 26, 2017
aut*******

Recommend Nice material

Haven't tried yet. But look nice for the material

Type:TU2030 - Bandeau With Removable Padding | Color:Black(+S$2)

+ Add this option
Apr 20, 2017
Nav*******

Customer Review(974)

Customer Review board
Rating Feedback Date Written by
Recommend 2017-04-29 cel*******
Recommend 2017-04-29 mli*******
Highly Recommend 2017-04-29 mis*******
Highly Recommend 2017-04-28 jnp*******
Highly Recommend 2017-04-28 ang*******
Highly Recommend 2017-04-28 sno*******
Highly Recommend 2017-04-27 abs*******
Highly Recommend 2017-04-27 fio*******
Highly Recommend 2017-04-27 mel*******
Recommend 2017-04-26 aut*******
Item Q&A(43)
No. Question & Answer Member Date Status
NOTICE Singpost Normal Mail - lost mail Seller
NOTICE Exchanges due to sizes/ preference of buyers. Seller
NOTICE Faulty/ Defective Items received Seller
NOTICE Wrong items received/ Missing items in parcels Seller
FAQ I need my items urgently, why have they not reached me? Seller

We regret that if you had chosen Singpost Normal Mail, we are unable to track or expedite the delivery. Singpost may take up to ONE MONTH to deliver your items. For QEXPRESS, your items will reach you within 3 working days after we have mailed them out. Qexpress is the recommended choice if you require items urgently.

FAQ Can I track my items? Seller

Singpost Normal Mail does not have tracking services or tracking number. For Qexpress, you may use your tracking number to monitor your delivery. From the Qoo10 "My Orders" page, you can click on "shipping information" for your item to track the parcel.

FAQ Can I choose a specific time/ day I want my delivery to be on? Seller

For Singpost Normal Mail, any special instructions are not applicable. For Qexpress, kindly contact Qexpress with your tracking number so that they can help to arrange their couriers to deliver accordingly. We are unable to process any special instructions regarding delivery. Qexpress Hotline:+65 6661-9100 Qexpress Email: info@qxpress.sg

26621893 Shipping fee swo******* 2017-04-25 Answered
Hi , I intent to buy 3 items and have selected $1.50 Singpost Normal Mail, Why does it still reflect $3.90 under shipping fee? Since i'm buying 3 items from the same shop, can you not only apply 1 shipping fee at $1.50?
 
[Re] Shipping fee
Hi,

may I know which 3 items you had selected?
Some of the items we sell are not available to be sent via Singpost Normal Mail, so if there is 1 out of the 3 items which only can be sent via Qxpress,$3.90 will be charged and all the items will be sent via Qxpress instead.

Thank you.
 
[Re] Shipping fee
TU2010 , TU2040 and TU2070
 
[Re] Shipping fee
Hi,

if these are the 3 items, then you should only be charged $1.50 if you had chosen Singpost Normal Mail.

Do check and make sure none of the options chosen had Qxpress chosen as the shipping option.

From our end we cannot check the Qoo10 system. If you are very sure that you had selected Singpost Normal Mail for all 3 items, yet you see $3.90 being charged, you would have to contact Qoo10 Customer Service to assist.

On seller end, I have checked that the Singpost Normal Mail option is set at $1.50 and all items are under 1 shipping option.

Perhaps you can try to empty your cart and add the items back again, making sure to choose Singpost Normal Mail for all 3 items?

Thank you very much for your efforts.
 
[Re] Shipping fee
ok noted. thanks.
 
[Re] Shipping fee
Glad to be of assistance.
26590880 Inquiry for the item from mei**** mei******* 2017-04-23 Answered
can i check if the white ones are translucent? thanks!
 
[Re] Inquiry for the item from mei****
Hi,

the white bandeaus will definitely be more translucent than other colours.
Do consider those with the removeable padding for more coverage if you do not intend to wear a bra under the bandeaus.

Thank you.
26468532 Inquiry related delivery from due**** due******* 2017-04-12 Answered
Hi, regarding the item stated, where do I self collect from, if I ever purchase?
 
[Re] Inquiry related delivery from due****
Hi, you can self collect at the following address.
Please indicate in the MEMO TO SELLER during purchase so that we will not ship it out.

We will refund the shipping charge to your Qmoney after you've collected it and CONFIRMED DELIVERY in Qoo10.
You can either withdraw Qmoney to your bank account, or spend it in Qoo10 :)
http://www.qoo10.sg/gmkt.inc/CS/NHelpFaqSearch.aspx?keyword=withdraw#none

20 Woodlands Link #03-14 Singapore 738733
Opening hrs: 3.30pm to 5pm, Tues to Thurs.
Closed on Mon, Fri, Sat, Sun, PH

Self collection is by appointment only, so please let us know the date/time you will self collect at so we can make sure there is someone at the warehouse when you arrive :)
The warehouse may be unexpectedly closed even during stated opening hours.
Do note to wait for our confirmation/ acknowledgement of the visit before actually heading down (may need 1 working day to reply).

Thank you.
26440947 Inquiry related cancel and refund from fre**** fre******* 2017-04-11 Answered
Following up on my 3 posts, 25mar and 30mar and 01Apr post/enquiry, you wrote:
You will process my refund. Today is already 12Apr, n the refund status is pending approval.

My order is 210220587.

Can you please approve my refund and return the cash?
 
[Re] Inquiry related cancel and refund from fre****
Hi,

as per our reply on 4 Apr:

Hi. Thank you for your patience and sorry for inconvenience caused.

If you wish to get a full refund of TU2060 Black, we would require for the item to be returned in order to process the refund. As it is not a defective item, buyer would have to pay for the return postage for such cases. (About 90 cents for this 1 bandeau)

However, as this is partially our oversight, we would like to offer you another option instead.
If you can fit the bandeau and can use it anyway, we would like to offer you a 50% refund ($1.75) on the item instead.

Please let me know your preference so I can process the return request appropriately.
26332133 Inquiry related cancel and refund from fre**** fre******* 2017-04-01 Answered
Following up on my two posts, 25mar and 30mar post/enquiry, you wrote:
25mar
Kindly place all 4 of your purchased bandeaus side by side, and take 1 photo showing all 4 bandeaus together, in order for me to assist further.
TU2060 Nude
TU2060 Black
TU2050 Nude
TU2040 Black

My order is 210220587. Your 30mar reply said u will check and reply. Have you finished checking #4 tube is the defect one? How many days more do u need? Today is 01Apr....I find it a hassle to keep following up with you. I dont want the seamless black tube anymore, took too much of my time. I will initate a refund :(
 
[Re] Inquiry related cancel and refund from fre****
Hi. Sorry for the delay. I had checked with the packers, who confirmed that the black seamless is the correct model we have in stock for tu2060 black. After which I had to check with my suppliers on whether they had sent me the correct stock.
All parties involved do not work on weekends which is why it seems like a very long time taken.

I'm afraid this new batch of tu2060 black is manufactured to be smaller than the batch of tu2060 nude. It's not a defective item.

Nonetheless we allow for returns of items which buyers are not satisfied with.
I see you have already submitted a return request and we will follow up with you from there.

Sorry for the inconvenience caused and thank you for your kind understanding.
26304089 Inquiry related cancel and refund from fre**** fre******* 2017-03-30 Answered
Following up on my 25mar post/enquiry, you wrote:
Kindly place all 4 of your purchased bandeaus side by side, and take 1 photo showing all 4 bandeaus together, in order for me to assist further.
TU2060 Nude
TU2060 Black
TU2050 Nude
TU2040 Black

Please see photos taken. My order is 210220587. #4 tube is the defect one. It is shorter than #3. Both #3 and #4 are TU2060
 
[Re] Inquiry related cancel and refund from fre****
Hi,

thank you very much for your photo.
It actually looks like the packing team had sent you a wrong model for #4, since it doesn't look like the seamless TU2060 bandeau.

I will ask the warehouse team to check on the current batch of NU2060 Black and NU2060 Nude to confirm.

A replacement for NU2060 Black will most definitely be sent if we had sent you the wrong model.

Thank you for your cooperation and kind understanding.
26283244 TU2070 sno******* 2017-03-28 Answered
hi there, when will u restock seamless TU2070? Thanks,
 
[Re] TU2070
Hi,

We have ordered new stock for this item. The stocks should reach SG warehouse either end of this week or next week if there are no unexpectedly shipping delays.

Thank you for your interest.
26252787 Inquiry for the item from fre**** fre******* 2017-03-25 Answered
I received a defect seamless black tube, it is smaller than the beige one. My order is 210220587. See photo. Please advise how to do exchange
 
[Re] Inquiry for the item from fre****
Hi,

from your photo, the 2 items look like TU2060 Nude and TU2040 Black (as it has seams).
As the entire item is not shown, I cannot be certain as well.

TU2060 has measurement of 62cm unstretched, whereas TU2040 has measurement of 58cm unstretched, therefore TU2040 would definitely be smaller.

We do not re-sell rejected goods, as we usually do not even ask customers to send back spoilt items.

Kindly place all 4 of your purchased bandeaus side by side, and take 1 photo showing all 4 bandeaus together, in order for me to assist further.
TU2060 Nude
TU2060 Black
TU2050 Nude
TU2040 Black

Thank you very much.

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