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- Requires a minimum purchase of $200
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Dear Buyers, By choosing Singpost Normal Mail, you actually agree to absorb the risk of lost mail.Since no one can claim lost mail from Singpost, it is contradictory to assume such claims can be made from Qoo10 sellers.However, as a gesture of goodwill, we will still review non-receipt claims (made after 1 month from delivery date), and will send replacements (if eligible) via SINGPOST NORMAL MAIL. We will only offer replacement once for eligible claims, and shall cease to entertain non-receipt claims for the replaced items.Inaccurate/ Incomplete addresses provided by buyers are NOT ELIGIBLE for any sort of claims at all.Buyers can choose to upgrade to Qexpress with a top up of $2.40 (the difference between Singpost Normal Mail and Qexpress).To ensure guaranteed receipt of your items, WE STRONGLY RECOMMEND QEXPRESS.Thank you for your kind understanding.
If you want to exchange items due to size reasons/ changes in your preferences, please contact seller within 10 days from item receipt. We regret that after 10 days we will not entertain any exchange requests.To be eligible for exchanges:1. Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached.2. All shipping fee will be incurred from buyer's end. 3. Items have to be returned to seller, postage paid by buyer. Top up of shipping fee for new item to be paid by buyer as well.4. New item will be shipped out upon verification of return and receipt of top up postage fees.Please note to contact seller via Qoo10 for exchange requests.All lingerie/ underwear items are strictly NOT EXCHANGEABLE due to hygiene reasons.
If your items arrive faulty/ defective, kindly contact seller via Qoo10. 1. Provide photo of the defect/ problem with received items.2. Provide video of non-functioning product. (For electronic products)3. Seller will advise on procedures for return of wrong items. Return postage via Singpost Normal Mail will be reimbursed by seller.Do note that you would need to contact us so that we can assist you on the replacement process.
If you receive wrong items or have missing items in your parcels, kindly contact seller via Qoo10. 1. Provide photo of the item contents within the parcel package.2. Provide photo of the parcel package with the delivery information.3. Seller will advise on procedures for return of wrong items. Return postage via Singpost Normal Mail will be reimbursed by seller.
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Items received. Delivery took longer than expected.
Type:TU2070 - Seamless Bandeau With Removable Padding | Color:White(+S$1.40)
Received in good condition within 3 working days. Thanks!
Type:TU2025 - Long Basic Bandeau With Removable Padding | Color:Black(+S$2)
Items nicely packed. Seamless and lightweight
Nice material. Have not try yet
Type:TU2070 - Seamless Bandeau With Removable Padding | Color:Black(+S$1.40)
Fast delivery and hope it last
Type:TU2050 - Wide Elastic Band Long Bandeau | Color:White(+S$1)
Type:TU2030 - Bandeau With Removable Padding | Color:White(+S$2)
Type:TU2060 - Seamless Bandeau Tube | Color:Black(+S$1)
Type:TU2070 - Seamless Bandeau With Removable Padding | Color:Nude(+S$1.40)
We regret that if you had chosen Singpost Normal Mail, we are unable to track or expedite the delivery. Singpost may take up to ONE MONTH to deliver your items. For QEXPRESS, your items will reach you within 3 working days after we have mailed them out. Qexpress is the recommended choice if you require items urgently.
Singpost Normal Mail does not have tracking services or tracking number.
For Qexpress, you may use your tracking number to monitor your delivery. From the Qoo10 "My Orders" page, you can click on "shipping information" for your item to track the parcel.
For Singpost Normal Mail, any and all special instructions are not applicable.
For Qexpress, kindly contact Qexpress with your tracking number so that they can help to arrange their couriers to deliver accordingly.
We are unable to process any special instructions regarding delivery.
Qexpress Hotline:+65 6661-9100
Qexpress Email: email@example.com
You can choose the specific date/ time slot for QX Quick deliveries.
Dear seller, May i know which of the items is with padding?
Hi,TU2025, TU2030, TU2070 are with padding.Thank you.
Hi seller, pls advise when you will restock TU2070 white?
Hi,TU2070 White new stocks will not reach SG warehouse so soon. Usually shipping takes about 3 weeks to 1 month to reach.Perhaps you may wish to consider other models or other colours of TU2070.Thank you for your interest.
Hi, what is the measurement for 2030 and 2070 before stretching?
HiKindly allow me to request for the warehouee team to assist with providing the actual measurements. Thank you. Hi, TU2030 measures 29cm while TU2070 measures 28cm :)(Jun 28, 2017 15:00)
Hello, may I know when will there be stock for the seamless bandeau w removable padding?
Hi,TU2070 should reach SG warehouse by early July if there are no shipping delays.Thank you.
Hi I've received the items already, but have lost the transactions record. So cannot do the confirmation . The order nos are 217317952 and 217317953.
Hi,thank you for the update. You may follow the steps below to confirm delivery.1. Login to your Qoo10 Account2. Click on "My Qoo10"3. See "Recent Orders"4. Click on the "Confirm Delivery" buttonYou can see the screenshot attached.Thank you!
There isn’t any posted question about item.