JessCloset Join Fellow
Brand Qstore
16,487 Fellows
POWER MINISHOP RATE 90%
9.80

BASIC POLKA DOT VEST / SHIRT /BLOUSE / BASIC TOP / OFFICE SHIRT


Notice

Subject Register Date
How to submit return or exchange from the buyer's end? Seller 2016-04-22
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-22
Return & Exchange Policy Seller 2016-04-22
more
Manufacturer/
Place of origin
- Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7
Customer Satisfaction 2155 (86%)
This chart shows buyer's satisfaction level.
Feedback Reward D
Product
product 20%
Price
price 20%
Delivery
delivery 20%
Service
service 20%

Photo Review (742)

Customer Photo Review board
Oct 27, 2015 0 0
shi*******
Oct 20, 2015 0 0
mar*******

not recommendneturalrecommendHighly recommend Ordered Sunday received Wednesday normal post

Ordered Sunday received Wednesday normal post. Thank you!

Colour:Polka dot black | Size:XL

+ Add this option
Oct 14, 2015 0 0
nel*******

not recommendneturalrecommendHighly recommend not bad

Fabric and wkmanship can be improved. but still not bad

Colour:White | Size:XXL

+ Add this option
Oct 14, 2015 0 0
mag*******
Jul 25, 2015 0 0
cyn*******

Customer Review(2,487)

Customer Review board
Rating Feedback Date Written by
not recommendneturalrecommendHighly recommend 2016-07-17 shl*******
not recommendneturalrecommendHighly recommend 2016-04-26 pia*******
not recommendneturalrecommendHighly recommend 2016-03-26 syi*******
not recommendneturalrecommendHighly recommend 2016-03-12 haz*******
not recommendneturalrecommendHighly recommend 2016-03-06 she*******
not recommendneturalrecommendHighly recommend 2016-02-24 fcu*******
not recommendneturalrecommendHighly recommend 2016-02-11 cha*******
not recommendneturalrecommendHighly recommend 2015-11-05 cmy*******
not recommendneturalrecommendHighly recommend 2015-11-02 che*******
not recommendneturalrecommendHighly recommend 2015-10-27 shi*******
Item Q&A(70)
No. Question & Answer Member Date Status
NOTICE How to submit return or exchange from the buyer's end? Seller
NOTICE Non-receipt Claim issue (Did not receive the item) Seller
NOTICE Return & Exchange Policy Seller
NOTICE Shipping / delivery Seller
NOTICE Contact us Seller
NOTICE Tips on mailing your item(s) Seller
NOTICE Shipping advice Seller
NOTICE Measurements Seller
FAQ I posted my exchange request on Shopping Talk but I've not received your reply. Seller

If you have any queries or requests, please contact us at JessclosetCS@gmail.com. Please do not send your requests via Shopping Talk as we're unable to receive them. Thanks for your understanding!

FAQ What is normal mail? Could I request for someone to contact me just before delivering the parcel to my address? Seller

Parcels sent via normal mail will be handled like regular mail. Delivery usually takes up to 3 working days though please be advised that postal delays do happen and we are unable to provide any delivery status once the parcel has been handed to Singpost. On the day of delivery, the postman will leave the parcel in your letter box. Kindly note that there will be no notifications given or sent in any form (phone calls, messages etc) prior to delivery.

FAQ I've received my item and the colour looks darker than what's shown online. Seller

Please allow a slight difference in the actual colours. They are generally slightly darker due to the screen light, resolution or lighting at time of digital photography.

FAQ I've selected the colour of the item wrongly. Could you please send the blue instead of the white as stated in my cart? The order was placed just minutes ago. Seller

To avoid sending the wrong item to you, we would prefer that you cancel your order and re-order again asap. As your order has not been confirmed by us, you can still cancel this order. Kindly go to My Qoo10> shopping list> cancel/refund> select "apply for cancel/refund". For more information on this, please visit this page: http://www.qoo10.sg/gmkt.inc/CS/NHelpFaqSearch.aspx?keyword=cancel%20order#none or contact Qoo10 at help@qoo10.com.

FAQ It's been a month and my parcel hasn't arrived. Please resend my items or refund me. Seller

We do not resend items that were lost during delivery or refund customers. If you have more questions regarding non-receipt issues, please contact us at JessClosetCS@gmail.com.

FAQ I ordered my item 5 weeks ago and I've yet to receive it. Could you please resend the item? Seller

While we do offer a resolution for customers whose parcels were lost during delivery, customers must contact us about non-receipt issues within one month of the shipping date. Given that this is the first time you've contacted us about this and that the order was placed more than a month ago, we're sorry to say that we would be unable to provide any form of assistance.

FAQ Please call me. I have a query regarding my order. Seller

All queries are attended to via email. Please send your order number and questions to JessClosetCS@gmail.com and we'd be happy to assist you.

FAQ I have not received my item. Please help me check the delivery status. Seller

If your item is being sent via normal mail, we regret to say that we are unable to provide any information on the delivery status. If your item is being sent via Qxpress and there is no tracking number or updates, please email your order number and query to JessClosetCS@gmail.com. We will contact Qxpress for you and put you in the loop.

FAQ I have just placed my order. Please send my item immediately as I need my item by this Friday. Seller

We are sorry but we are unable to guarantee that any parcel will arrive by a certain date. For urgent deliveries, please select Qxpress shipping. JessCloset apparel can also be sent via Taqbin courier (next day shipping) on our Rakuten website. For more details on Taqbin shipping, please send your queries to JessClosetCS@gmail.com.

FAQ I have selected normal mail Singpost shipping and given an office address. Could you help make sure that the delivery is done on a weekday as my office is closed during weekends? Seller

Just like regular mail, parcels delivered via normal mail Singpost are sent only on Mondays to Fridays. There is no postal service on Saturdays, Sundays or public holidays. Please note that we are unable to meet any special delivery requests from customers whose parcels are being sent via normal mail.

FAQ How are your items measured? Seller

For a guide on measurements, please go to this page: http://www.qoo10.sg/gmkt.inc/MiniShop/ShopInfo.aspx?sell_cust_no=LoUYoODgeXAncZnwOoHW7Q%3d%3d&global_yn=N

18373110 Size Avi******* 2015-07-22 Answered
  Hi seller,normally my size was M but sometime depend of the cutting want to wear L also,but if I want to buy what size I need to choose?thanks
 

[Re] Size
Hi
We would recommend L for you. To decide on the size, you can also refer to the measurements on the page. Regards, Jesscloset

18089870 Navy blue xxl yli******* 2015-06-27 Answered
  Hi will there still be stocks for navy blue XXL?
 

[Re] Navy blue xxl
Hi, thanks for your message. I am sorry but we are unable to get new stock from the supplier. Sorry for any inconvenience. Thanks, Joey

18054884 Exchange? che******* 2015-06-24 Answered
  Hi I ordered 4 shirts from you but 1 of the shirt has a stained on it.. Can you exchange it for me?
 

[Re] Exchange?
Hi, Thank you for your message and sending the picture. I am very sorry your item came a little dirty. Sometimes these are just some dirt marks on the surface due to shipping. Are you able to wash the item to see if the dirt can be removed? If it still doesn't come out after washing then we will exchange your item right away. Please do let me know at JessClosetCS@gmail.com and I can give you further exchange details. Kindly include your order number 147612388 in the email. Thank you, Joey

 

[Re] Exchange?
I prefer to exchange immediate instead of trying to wash it again as it is suppose to be a new piece of clean clothes delivered.

 

[Re] Exchange?
Hi
We can exchange it for you. Please email your order number 147612388 to JessclosetCS@gmail.com and we'll send the exchange details to you then. Regards, Jesscloset

15651217 If refund is not possible, i want to exchange my item, have not worn just took it out from the plastic already. riz******* 2014-12-09 Answered
  I had ordered 3 L size tops, Flower, Black Plain and Polka Dots, however one of the tops (Polka Dots) that i get was size S, and the worse thing is the size L is the the exact same size as the size S. I have not worn it, though just took it out from its packaging, if refund is not possible, than can i exchange it to XXL, instead.
 

[Re] If refund is not possible, i want to exchange my item, have not worn just took it out from the plastic already.
Hi Thanks for your message. I am very sorry about this. As we're unable to open the image link you sent, please email the image to JessClosetCS@gmail.com and I will send you details for the exchange. Please include your order number and details of your request in your email, so I can process this quickly. Sorry again for the mistake. I will fix this for you asap. Thanks, Joey

15545112 You sent me the wrong item :( yvo******* 2014-12-01 Answered
  Hi there,

I ordered a "BASIC POLKA DOT VEST (black) " but the one that came was completely black with
no polka dots at all...

Is it possible for an exchange?

Thanks
 

[Re] You sent me the wrong item :(
Dear customer.



Your inquiry will soon be confirmed and answered by the seller.

※ Inquiries related to Payment.

Cancellation and any Urgent issue can possibly be dealt from CS team.

Thanks & Best regards.

P.S. The information is also sent to the seller to meditate this case.


Hi
Thanks for your message. I am very sorry about that - we must have pulled out the wrong item by mistake. I will exchange this for you. Please email me at JessClosetCS@gmail.com and I will send you details for the exchange. Please include your order number 136306228 and details of your request in your email, so I can process this quickly.
Sorry again for the mistake. I will fix this for you asap.
Thanks,
Joey

15425353 Re-send Item mag******* 2014-11-22 Answered
  Dear Seller,

My order number is 48328067, 48328068, 48328069. I just reached Singapore yesterday and realised my item has been sent back to you. Could you please re-send to me?

Thank you.
 

[Re] Re-send Item
Hi
Thanks for your message. We've not received your parcel from Singpost. Could we find out if Singpost had left you a notification about this? Please forward your replies to JessclosetCS@gmail.com. Kindly include your order numbers in your message. Regards, Jesscloset

15389822 basic top mgd******* 2014-11-19 Answered
  why until now I have not recieve any item its almost 2 weeks already I thought 2-3 working days only?
 

[Re] basic top
Hi
Thanks for your message. We're sorry to hear that your parcel hasn't arrived yet. Your parcel was sent on 10 Nov. Could you please check that the address you registered in the system is correct?
Assuming that the address is correct, your parcel should still get to you. I have seen some parcels delayed by Singpost and arrive up to 4 weeks late! If they are unable to deliver a parcel then it usually gets returned to us, in which case we then re-send it to customers.
Please give it a bit more time. If it doesn't arrive by 9 Dec (4 weeks after the delivery date as per our policy), please send your enquiry to JessClosetCS@gmail.com and then we decide what to do. Meanwhile we will also check our return address again to see if it has come back to us.
Thanks for your patience,
Joey

15304515 i just received item that has stains wid******* 2014-11-12 Answered
  i just recieved my items and i love them but one piece has stains on it. i did not realise n already posted feedback. i was looking at them again n found that the pink one has stains :(
 

[Re] i just received item that has stains
Dear customer.



Your inquiry will soon be confirmed and answered by the seller.

※ Inquiries related to Payment.

Cancellation and any Urgent issue can possibly be dealt from CS team.

Thanks & Best regards.

P.S. The information is also sent to the seller to meditate this case.


Hi, Thank you for your message and sending the picture. I am very sorry your item came a little dirty. Sometimes these are just some dirt marks on the surface due to shipping. Are you able to wash the item to see if the dirt can be removed? If it still doesn't come out after washing then we will exchange your item right away. Please do let me know at JessClosetCS@gmail.com and I can give you further exchange details. Kindly include your order number in the email. Thank you, Joey

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