JessCloset Join Fellow
Brand Qstore
16,418 Fellows

Basic Spaghetti Strapped Top / T Shirts / Comfortable ★ 18 Colors / High Qu


Subject Register Date
How to submit return or exchange from the buyer's end? Seller 2016-04-22
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-22
Return & Exchange Policy Seller 2016-04-22
Place of origin
china Condition New Product
Shipping From Domestic (Singapore)
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description High quality Basic wear slim fit/ Spaghetti strapped top /  basic t-shirt / long sleeve basic top / t-shirt in over 20 fabulous colours. 100% SATISFACTION GUARANTEED
BOOKMARK 1 2 3 4 5 6 7
Customer Satisfaction 4151 (92%)
This chart shows buyer's satisfaction level.
Feedback Reward D
product 20%
price 20%
delivery 20%
service 20%

Photo Review (650)

Customer Photo Review board
Sep 29, 2016 0 0

not recommendneturalrecommendHighly recommend Good material and prompt delivery

Good material and prompt delivery

Type:U | Color code:12 | Size:Free size(+S$0.80)

+ Add this option
Sep 11, 2016 0 0

not recommendneturalrecommendHighly recommend Item received

Speedy delivery. Item well received.

Type:Y | Color code:13 | Size:Free size

+ Add this option
Sep 02, 2016 0 0

not recommendneturalrecommendHighly recommend Like it.

Fast delivery, material so soft.

Type:U | Color code:15 | Size:Free size(+S$0.80)

+ Add this option
Sep 01, 2016 0 0

not recommendneturalrecommendHighly recommend Received

Fast delivery received within few days

Type:S | Color code:21 | Size:Free size(+S$1.80)

+ Add this option
Aug 01, 2016 0 0

Customer Review(4,463)

Customer Review board
Rating Feedback Date Written by
not recommendneturalrecommendHighly recommend 2016-10-11 moi*******
not recommendneturalrecommendHighly recommend 2016-10-11 klc*******
not recommendneturalrecommendHighly recommend 2016-09-29 Jac*******
not recommendneturalrecommendHighly recommend 2016-09-17 san*******
not recommendneturalrecommendHighly recommend 2016-09-16 mee*******
not recommendneturalrecommendHighly recommend 2016-09-14 val*******
not recommendneturalrecommendHighly recommend 2016-09-11 woe*******
not recommendneturalrecommendHighly recommend 2016-09-09 dr.*******
not recommendneturalrecommendHighly recommend 2016-09-04 dr.*******
not recommendneturalrecommendHighly recommend 2016-09-02 sta*******
Item Q&A(390)
No. Question & Answer Member Date Status
NOTICE How to submit return or exchange from the buyer's end? Seller
NOTICE Non-receipt Claim issue (Did not receive the item) Seller
NOTICE Return & Exchange Policy Seller
NOTICE Shipping / delivery Seller
NOTICE Contact us Seller
NOTICE Tips on mailing your item(s) Seller
NOTICE Shipping advice Seller
NOTICE Measurements Seller
FAQ I posted my exchange request on Shopping Talk but I've not received your reply. Seller

If you have any queries or requests, please contact us at Please do not send your requests via Shopping Talk as we're unable to receive them. Thanks for your understanding!

FAQ What is normal mail? Could I request for someone to contact me just before delivering the parcel to my address? Seller

Parcels sent via normal mail will be handled like regular mail. Delivery usually takes up to 3 working days though please be advised that postal delays do happen and we are unable to provide any delivery status once the parcel has been handed to Singpost. On the day of delivery, the postman will leave the parcel in your letter box. Kindly note that there will be no notifications given or sent in any form (phone calls, messages etc) prior to delivery.

FAQ I've received my item and the colour looks darker than what's shown online. Seller

Please allow a slight difference in the actual colours. They are generally slightly darker due to the screen light, resolution or lighting at time of digital photography.

FAQ I've selected the colour of the item wrongly. Could you please send the blue instead of the white as stated in my cart? The order was placed just minutes ago. Seller

To avoid sending the wrong item to you, we would prefer that you cancel your order and re-order again asap. As your order has not been confirmed by us, you can still cancel this order. Kindly go to My Qoo10> shopping list> cancel/refund> select "apply for cancel/refund". For more information on this, please visit this page: or contact Qoo10 at

FAQ It's been a month and my parcel hasn't arrived. Please resend my items or refund me. Seller

We do not resend items that were lost during delivery or refund customers. If you have more questions regarding non-receipt issues, please contact us at

FAQ I ordered my item 5 weeks ago and I've yet to receive it. Could you please resend the item? Seller

While we do offer a resolution for customers whose parcels were lost during delivery, customers must contact us about non-receipt issues within one month of the shipping date. Given that this is the first time you've contacted us about this and that the order was placed more than a month ago, we're sorry to say that we would be unable to provide any form of assistance.

FAQ Please call me. I have a query regarding my order. Seller

All queries are attended to via email. Please send your order number and questions to and we'd be happy to assist you.

FAQ I have not received my item. Please help me check the delivery status. Seller

If your item is being sent via normal mail, we regret to say that we are unable to provide any information on the delivery status. If your item is being sent via Qxpress and there is no tracking number or updates, please email your order number and query to We will contact Qxpress for you and put you in the loop.

FAQ I have just placed my order. Please send my item immediately as I need my item by this Friday. Seller

We are sorry but we are unable to guarantee that any parcel will arrive by a certain date. For urgent deliveries, please select Qxpress shipping. JessCloset apparel can also be sent via Taqbin courier (next day shipping) on our Rakuten website. For more details on Taqbin shipping, please send your queries to

FAQ I have selected normal mail Singpost shipping and given an office address. Could you help make sure that the delivery is done on a weekday as my office is closed during weekends? Seller

Just like regular mail, parcels delivered via normal mail Singpost are sent only on Mondays to Fridays. There is no postal service on Saturdays, Sundays or public holidays. Please note that we are unable to meet any special delivery requests from customers whose parcels are being sent via normal mail.

FAQ How are your items measured? Seller

For a guide on measurements, please go to this page:

21450888 material edw******* 2016-03-19 Answered
  what's the material of type S , and type L

[Re] material
Hi Thanks for your message. Material for both are "Modal".

19412757 restock pha******* 2015-10-12 Answered
  Type y color grey blue, when will restock ??

[Re] restock
Hi, thanks for your message. I am sorry but we are unable to get new stock from the supplier. Sorry for any inconvenience. Thanks, Joey

17680402 stretchable pin******* 2015-05-25 Answered
  Hi seller are the tank tops able to stretch to the size stated? Thks

[Re] stretchable
Yes, that's the estimated measurement range the item stretches to. Regards, Jesscloset

17568173 missing item order no. 144737109 xlx******* 2015-05-14 Answered
  Hi, i ordered 3 shirts - navy blue, dark green and black. I only received the navy blue and dark green shirt. Missing the black shirt. Order no. 144737109 please look into this thanks!

[Re] missing item order no. 144737109
Thanks for your message. We've not sent the outstanding item yet as this is sold out. New stock could take 2 weeks or earlier to arrive. If you're unable to wait, we can send a different colour (navy blue, brown, peach, snow grey, hot pink, iron grey, maroon, pink, dark blue, mustard yellow, melon red, yellow, green, dark green or sky blue). Please email your preference to and include the order number 144737109 in the message. The other 2 items were sent first so you need not wait too long for them. Sorry for the inconvenience caused. Regards, Jesscloset


[Re] missing item order no. 144737109
Thanks for your reply! I would still want the black one. Please send to me when stock has arrived!


[Re] missing item order no. 144737109
Noted with thanks!

17423498 142984595 Ajm******* 2015-05-03 Answered
  Hi my order number is 142984595.I have not received my order yet. Please check.

[Re] 142984595
Hi Thanks for your message. We're sorry to hear that your parcel hasn't arrived. Your parcel has been sent out. Could you please check that the address you registered in the system is correct? If the address is correct, your parcel should still get to you. I have seen some parcels delayed by Singpost and arrive up to 4 weeks late! If they are unable to deliver a parcel then it usually gets returned to us, in which case we then re-send it to customers. Please give it a bit more time. If it doesn't arrive in the next week please send your enquiry to and then we decide what to do. Meanwhile we will also check our return address again to see if it has come back to us. (Note: please do not forward your messages via Qoo10 one month after the order date as the Qoo10 system doesn't permit sellers to send a reply.) Regards, Joey

17244839 Pending order no.141783679, item still not received scg******* 2015-04-18 Answered
  Dear seller,
Have you forgotten my long pending order, ref 141783679????
Please check & revert soonest, thanks!

[Re] Pending order no.141783679, item still not received
We are really sorry but we have not sent this item yet. There has been an unexpected delay with the stock. We are willing to refund you or send you a different design. Please email your preference to and include your order number 141783679 in the message.
Regards, JessCloset

16917789 type Y code 23 eri******* 2015-03-22 Answered
  Hi Jess closet,
May i know if type Y code 23 is in stock?

Was told it will be sent later.

My order number is 141517536.


[Re] type Y code 23
Hi, thank you for your message. I apologize for the delay in your order. We have already received our stock and your parcel was sent on 20 Mar. It should be with you any day now. My sincerest apologies for any inconvenience caused, JessCloset


[Re] type Y code 23
Hi JessCloset,

Received the top.



[Re] type Y code 23
That's good to hear. Thanks for letting us know!
Regards, Jesscloset

16905660 Wrong item sent ! lio******* 2015-03-20 Answered
  Hi it seems yr company have sent the wrong item!
I wanted the short sleeves ,long sleeves was sent instead
Pls advise me the address to send it back

[Re] Wrong item sent !
We've emailed you the details. Regards, Jesscloset

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