JessCloset Join Fellow
Brand Qstore
16,484 Fellows
POWER MINISHOP RATE 90%
9.9000

Basic wear dresses / tops / cardigan / jacket / blazer


Notice

Subject Register Date
How to submit return or exchange from the buyer's end? Seller 2016-04-22
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-22
Return & Exchange Policy Seller 2016-04-22
more
Manufacturer/
Place of origin
- Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7
Customer Satisfaction 179 (90%)
This chart shows buyer's satisfaction level.
Feedback Reward D
Product
product 20%
Price
price 20%
Delivery
delivery 20%
Service
service 20%

Photo Review (57)

Customer Photo Review board
Dec 12, 2015 0 0
cju*******

not recommendneturalrecommendHighly recommend Receive in good packing.

Order XL but it a bit tied. Overall ok.

Type:BH | Color code:2 | Size:XL

+ Add this option
Jan 09, 2015 0 0
low*******

not recommendneturalrecommendHighly recommend Worth for money!

Received it within a week after order. It's H&M brand and material good & colour nice. Overall value for one

Type:BE | Color code:15 | Size:FREE SIZE(+S$1)

+ Add this option
Dec 28, 2014 0 0
ela*******

not recommendneturalrecommendHighly recommend Love the services

Great experience with the shop owner ! Superb friendly and kind ! Thumbs up

Type:BA | Color code:1 | Size:XS(+S$1)

+ Add this option
Dec 02, 2014 0 0
jan*******
Dec 02, 2014 0 0
jan*******

Customer Review(197)

Customer Review board
Rating Feedback Date Written by
not recommendneturalrecommendHighly recommend 2016-10-26 cho*******
not recommendneturalrecommendHighly recommend 2015-12-12 cju*******
not recommendneturalrecommendHighly recommend 2015-11-19 lan*******
not recommendneturalrecommendHighly recommend 2015-02-20 swe*******
not recommendneturalrecommendHighly recommend 2015-01-17 ire*******
not recommendneturalrecommendHighly recommend 2015-01-09 low*******
not recommendneturalrecommendHighly recommend 2014-12-28 ela*******
not recommendneturalrecommendHighly recommend 2014-12-19 sky*******
not recommendneturalrecommendHighly recommend 2014-12-10 fut*******
not recommendneturalrecommendHighly recommend 2014-12-07 cat*******
Item Q&A(11)
No. Question & Answer Member Date Status
NOTICE How to submit return or exchange from the buyer's end? Seller
NOTICE Non-receipt Claim issue (Did not receive the item) Seller
NOTICE Return & Exchange Policy Seller
NOTICE Shipping / delivery Seller
NOTICE Contact us Seller
NOTICE Tips on mailing your item(s) Seller
NOTICE Shipping advice Seller
NOTICE Measurements Seller
FAQ I posted my exchange request on Shopping Talk but I've not received your reply. Seller

If you have any queries or requests, please contact us at JessclosetCS@gmail.com. Please do not send your requests via Shopping Talk as we're unable to receive them. Thanks for your understanding!

FAQ What is normal mail? Could I request for someone to contact me just before delivering the parcel to my address? Seller

Parcels sent via normal mail will be handled like regular mail. Delivery usually takes up to 3 working days though please be advised that postal delays do happen and we are unable to provide any delivery status once the parcel has been handed to Singpost. On the day of delivery, the postman will leave the parcel in your letter box. Kindly note that there will be no notifications given or sent in any form (phone calls, messages etc) prior to delivery.

FAQ I've received my item and the colour looks darker than what's shown online. Seller

Please allow a slight difference in the actual colours. They are generally slightly darker due to the screen light, resolution or lighting at time of digital photography.

FAQ I've selected the colour of the item wrongly. Could you please send the blue instead of the white as stated in my cart? The order was placed just minutes ago. Seller

To avoid sending the wrong item to you, we would prefer that you cancel your order and re-order again asap. As your order has not been confirmed by us, you can still cancel this order. Kindly go to My Qoo10> shopping list> cancel/refund> select "apply for cancel/refund". For more information on this, please visit this page: http://www.qoo10.sg/gmkt.inc/CS/NHelpFaqSearch.aspx?keyword=cancel%20order#none or contact Qoo10 at help@qoo10.com.

FAQ It's been a month and my parcel hasn't arrived. Please resend my items or refund me. Seller

We do not resend items that were lost during delivery or refund customers. If you have more questions regarding non-receipt issues, please contact us at JessClosetCS@gmail.com.

FAQ I ordered my item 5 weeks ago and I've yet to receive it. Could you please resend the item? Seller

While we do offer a resolution for customers whose parcels were lost during delivery, customers must contact us about non-receipt issues within one month of the shipping date. Given that this is the first time you've contacted us about this and that the order was placed more than a month ago, we're sorry to say that we would be unable to provide any form of assistance.

FAQ Please call me. I have a query regarding my order. Seller

All queries are attended to via email. Please send your order number and questions to JessClosetCS@gmail.com and we'd be happy to assist you.

FAQ I have not received my item. Please help me check the delivery status. Seller

If your item is being sent via normal mail, we regret to say that we are unable to provide any information on the delivery status. If your item is being sent via Qxpress and there is no tracking number or updates, please email your order number and query to JessClosetCS@gmail.com. We will contact Qxpress for you and put you in the loop.

FAQ I have just placed my order. Please send my item immediately as I need my item by this Friday. Seller

We are sorry but we are unable to guarantee that any parcel will arrive by a certain date. For urgent deliveries, please select Qxpress shipping. JessCloset apparel can also be sent via Taqbin courier (next day shipping) on our Rakuten website. For more details on Taqbin shipping, please send your queries to JessClosetCS@gmail.com.

FAQ I have selected normal mail Singpost shipping and given an office address. Could you help make sure that the delivery is done on a weekday as my office is closed during weekends? Seller

Just like regular mail, parcels delivered via normal mail Singpost are sent only on Mondays to Fridays. There is no postal service on Saturdays, Sundays or public holidays. Please note that we are unable to meet any special delivery requests from customers whose parcels are being sent via normal mail.

FAQ How are your items measured? Seller

For a guide on measurements, please go to this page: http://www.qoo10.sg/gmkt.inc/MiniShop/ShopInfo.aspx?sell_cust_no=LoUYoODgeXAncZnwOoHW7Q%3d%3d&global_yn=N

15417235 I haven yet recevie of my item.. jan******* 2014-11-21 Answered
  Not yet receive my item, i've been waiting for a month already..
 

[Re] I haven yet recevie of my item..
Hi
Your message isn't tagged with an order number. Could you email your order number and query to JessclosetCS@gmail.com so that we can check the purchase details? Regards, Jesscloset

14973810 Sizing BH-2 zan******* 2014-10-17 Answered
  Is the material stretchable? currently own a f21 peplum in M, measuring 90cm across. is L or XL better for me? my chest is ~96cm. thanks
 

[Re] Sizing BH-2
Hi
The material is quite stretchy. We would recommend the XL to you. Please double check the measurements here before making your selection: http://list.qoo10.sg/g/419822592
Regards, JessCloset

14971422 Items in Stock joa******* 2014-10-17 Answered
  Before I place an order, please confirm that these items are in stock. Thank You:-
- BC-20 - Large
- BE-2 - Large
- BC - 6 - 2XL
 

[Re] Items in Stock
Hi
I'm sorry but we're only able to verify the quantity when we return to the warehouse on Monday. Could you email us at JessClosetCS@gmail.com in the meantime? We'll send you the details once we have them. Regards, JessCloset

14966409 anymore instocks? fuy******* 2014-10-17 Answered
  hi seller, anymore stocks for bc-16 size s?
 

[Re] anymore instocks?
Hi
Thanks for your query. This size is still available. Regards, JessCloset

14947801 BA 01 ahl******* 2014-10-16 Answered
  hi,


item BA 1 can fit UK8 just nice or loose fit? can i have the waist measurements too, thanks
 

[Re] BA 01
Hi
As international sizes (US/EUR) can differ depending on which size chart one refers to, we recommend that you check the actual measurements in cm shown on the page. The cutting is fairly straight so the waist measurement is similar to the bust measurement (with a tolerance of +/- 3cm). Regards, JessCloset

 

[Re] BA 01
is the measurements for bust areaprovided- a round measurement or one side? thanks

 

[Re] BA 01
Hi
It is a round measurement. Regards, JessCloset

14542249 order46335995 iro******* 2014-09-11 Answered
  i have received a long-sleeve top instead of a sleeveless one as shown that i ordered. pls advice how you would be rectifying your mistake.
thanks!
 

[Re] order46335995
Hi
Thanks for your message. I am very sorry about that - we must have pulled out the wrong item by mistake. I will exchange this for you. Please email an image showing the wrong item to JessClosetCS@gmail.com and I will send you details for the exchange. Please include your order number and details of your request in your email, so I can process this quickly.
Sorry again for the mistake. I will fix this for you asap.
Thanks,
Joey

14541312 Sizes for BA-1 to BA-4 joc******* 2014-09-11 Answered
  Can you provide the size chart for above?
 

[Re] Sizes for BA-1 to BA-4
Hi
Thanks for your query. We're still in the process of updating the measurements for this item. Could you email us in the meantime? We'll send you the measurements as soon as we have them. Regards, JessCloset

14514004 clothes with stains may******* 2014-09-09 Answered
  Hi seller,

Receive items with black stains.

Can u resend a good item.
 

[Re] clothes with stains
Hi, Thank you for your message and sending the picture. I am very sorry your item came a little dirty. Sometimes these are just some dirt marks on the surface due to shipping. Are you able to wash the item to see if the stains can be removed? If they do not come out after washing then we will exchange your item right away. Please do let me know at JessClosetCS@gmail.com and I can give you further exchange details. Kindly include your order number in the email. Thank you, JessCloset

 

[Re] clothes with stains
Hi,

I tried but the stains still there.
Can I have a replacement?

Thanks.

 

[Re] clothes with stains
Hi
I'm sorry to hear this. Please email your order number and request to JessClosetCS@gmail.com so that we can send you the exchange details. Regards, JessCloset

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