Heaven Apparel
Heaven Apparel Join Fellow
Qstore
16,091 Fellows
GOOD MINISHOP RATE 90%
0.00

CLEARANCE SALE! CASUAL DRESS | LADIES TOP | BASIC DRESS | CAPPED SLEEVE | SLEEVELESS | FREE SHIPPING


Customer who recommended this item
45 (Based on 60 reviews)
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%

Notice

Subject Register Date
NOT liable LOST normal mail. Normal mail at your Own Risk. Seller 2016-12-02
Buying Tips Seller 2016-11-24
Return & Exchange Policy Seller 2016-04-22
more
Manufacturer/
Place of origin
Overseas Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.

Select Item

BOOKMARK 1 2 3 4 5 6 7

Photo Review (18)

Customer Photo Review board

Highly Recommend Amazingly fast delivery

Ordered on Monday and received dresses on Wed noon. Material is very soft and comfy. Very worth the price. Will order more!

TYPE:DRESS | STYLE:AUBREY | CODE:3 | By opting Normal mail:Buyer bear liability for delayed|lost mail

+ Add this option
Dec 22, 2016
jad*******

Recommend Good, liked it

It's rather nice and soft material.

TYPE:DRESS | STYLE:ROSIE | CODE:6 | By opting Normal mail:Buyer bear liability for delayed|lost mail

+ Add this option
Oct 25, 2016
pri*******
Oct 17, 2016
Jsn*******

Highly Recommend Cheap yet good

Good material, so cheap yet looks nice.

TYPE:DRESS | STYLE:TARTAN | CODE:1 | By opting Normal mail:Buyer bear liability for delayed|lost mail

+ Add this option
Jun 20, 2016
pri*******

Recommend Nice material

Better than expected; smooth material.

TYPE:DRESS | STYLE:TARTAN | CODE:5 | By opting Normal mail:Buyer bear liability for delayed|lost mail

+ Add this option
Jun 14, 2016
pri*******

Customer Review (60)

Customer Review board
Rating Feedback Date Written by
Recommend Jan 06, 2017 hih*******
Highly Recommend Dec 22, 2016 del*******
Highly Recommend Dec 22, 2016 jad*******
Recommend Oct 25, 2016 pri*******
Not Recommend Oct 17, 2016 Jsn*******
Not Recommend Oct 17, 2016 Jsn*******
Not Recommend Oct 17, 2016 Jsn*******
netural Aug 04, 2016 sti*******
Highly Recommend Jul 14, 2016 csh*******
Highly Recommend Jun 20, 2016 pri*******

Item Q&A(9)

Status
Question & Answer
Date
Member
Notice
Seller

Dear buyers, we are not liable nor responsible for any parcel mail via normal mail. Use normal mail at your own risk as norma mail does not provide any tracking number. If it's lost, we cant do any check with Singpost.
We highly encourage and recommend you to use Qxpress.
We offer free Qxpress for purchases over $40.

Notice
Seller

- Please ensure that your FULL address, unit number postal code and contact number(s) MUST be clearly provided upon making your order.
- We cannot be responsible for incorrect/ incomplete info provided and buyer will have to bear ALL costs of delivery, return and re-delivery.
- NO SPECIFIC DELIVERY DATE & TIME REQUEST WILL BE ENTERTAINED due to service not available by Qxpress nor Singpost.
- In the event of of wrong delivery address, long-absence, request for return/ refund/ exchange will not be entertained.
- We deeply regret any inconvenience caused and seek your appreciation for our continued dedication to make your online purchase experience with us a most pleasant one.

Notice
Seller

Submission of claims
-Any return or exchange of items will be applicable within 7 days upon receiving of the item.

Any shortage of item or wrong item received
-Provide picture of the item contents within the parcel package and picture of orders with delivery information
-Shipping fee will be incurred from seller end.

Defective item issue
-Provide picture of the defective area of the received item.
-Replacement will be of same item, unless out of stock.
-Shipping fee will be incurred from seller end.

Any change of mind from buyer's end
-Item must remain in their intact condition, or otherwise unused with their original tags/labels attached.
-Provide picture of the item to seller end.
-Shipping fee will be incurred from buyer's end, as well as costs incurred by Seller will be transferred to Buyer.

No Cash refund, we do offer exchange option for our customers.


Notice
Seller

We apologise but we are unable to offer any refunds.
But we do allow customers to do an exchange with us.
Please contact us for more details.

Notice
Seller

Dear customers

Due to festive season, we have experience delay in Singpost Normal Mail delivery.
Please note that we WILL NOT be responsible for any delay in Singpost normal mail delivery or lost mail via Singpost Normal Mail. Please use Qxpress with Tracking services available for peace of mind.

For urgent orders, please select Qxpress.

We provide FREE QXPRESS for orders above $40.

Thank you for your support and understanding.

Answered
2016-10-16
Jsn*******
User

Dear seller,

The dress got issue to zip, please find attached photo. Please help to exchange. Thanks

User

HI, SMS you already. thanks

Unanswered
2016-10-04
Jsn*******
User

Dear seller
The dress you sent me got issue to zip up ( please view attached photo). Please help to exchange another one. Thank you

Answered
2016-09-06
t--*******
User

Will isabel dress 02 be restocked?

User

hi, we wont be restocking :)

Answered
2016-08-17
tay*******
User

Hello, may I know if uk size 10 and chest 35 inches can fit into betty design 5?

User

Hi, Please refer to below for betty dress measurement.
ACROSS CHEST: 16.5" WAIST: 13.5" LENGTH: 35"

Chest 35" might not be able to fit.
Do check out our other designs. :)
thanks! :)

Answered
2016-01-30
est*******
User

May I know whether you carry cl sizes?

User

Hi,
we only have 1 size for each design. thanks

Answered
2016-01-28
san*******
User

can I self collect? No self collect option.

User

Hi,
have updated the shipping options. :)

Processing
2015-11-20
mon*******
User

Hi Seller,

Pls respond to my message in Q0010 or my email!!
I received a crumbly dress with the zip stuck halfway up the dress. This is not acceptable.

User

We will arrange a replacement for you on monday or tuesday. Will there be people at home in the afternoon?

Answered
2015-06-26
to_*******
User

Hi, do you happen to have a piece in either black or blue that has pit to pit measurement slightly bigger? Like at least 34"?

Thanks.

User

hihi...
would need to check n get back. :)

User

Thanks for your reply. Please let me know if there is.

User

hihi,
i have 1 piece.. the ptp stretch maximum is 17" would u be keen?

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Policy & Notice


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