JessCloset Join Fellow
Brand Qstore
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Customer who recommended this item
27 (Based on 31 reviews)
Customer Satisfaction Score
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%


Subject Register Date
How to submit return or exchange from the buyer's end? Seller 2016-04-22
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-22
Return & Exchange Policy Seller 2016-04-22
Place of origin
Condition New Product
Shipping From Domestic (Singapore)
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
BOOKMARK 1 2 3 4 5 6 7

Photo Review (11)

Customer Photo Review board
Sep 09, 2016 2
Feb 29, 2016 1

Recommend Nice!

Satisfied wiith the items, will buy again next time

Item Code:SJ9859 | Colour:Black | Size:S(+S$3)

Nov 04, 2014

Highly Recommend Very satisfied with the service

materials qualities are goid will definately buy again

Item Code:SJ690 | Colour:Yellow | Size:XXL(+S$4)

Oct 12, 2014
Jun 16, 2014 2

Customer Review (31)

Customer Review board
Rating Feedback Date Written by
Not Recommend Sep 09, 2016 fai*******
Recommend Mar 27, 2016 bot*******
Recommend Feb 29, 2016 fal*******
netural Feb 06, 2015 bla*******
Highly Recommend Nov 29, 2014 jig*******
Recommend Nov 27, 2014 rui*******
Recommend Nov 04, 2014 dia*******
Highly Recommend Oct 12, 2014 nor*******
Highly Recommend Oct 06, 2014 kit*******
Recommend Sep 10, 2014 jen*******

Seller Information


  • Address : BETIME BUILDING 246 MACPHERSON ROAD #03-04 Room C
Item Q&A(9)
No. Question & Answer Member Date Status
NOTICE How to submit return or exchange from the buyer's end? Seller
NOTICE Non-receipt Claim issue (Did not receive the item) Seller
NOTICE Return & Exchange Policy Seller
NOTICE Shipping / delivery Seller
NOTICE Contact us Seller
NOTICE Tips on mailing your item(s) Seller
NOTICE Shipping advice Seller
NOTICE Measurements Seller
FAQ I posted my exchange request on Shopping Talk but I've not received your reply. Seller

If you have any queries or requests, please contact us at Please do not send your requests via Shopping Talk as we're unable to receive them. Thanks for your understanding!

FAQ What is normal mail? Could I request for someone to contact me just before delivering the parcel to my address? Seller

Parcels sent via normal mail will be handled like regular mail. Delivery usually takes up to 3 working days though please be advised that postal delays do happen and we are unable to provide any delivery status once the parcel has been handed to Singpost. On the day of delivery, the postman will leave the parcel in your letter box. Kindly note that there will be no notifications given or sent in any form (phone calls, messages etc) prior to delivery.

FAQ I've received my item and the colour looks darker than what's shown online. Seller

Please allow a slight difference in the actual colours. They are generally slightly darker due to the screen light, resolution or lighting at time of digital photography.

FAQ I've selected the colour of the item wrongly. Could you please send the blue instead of the white as stated in my cart? The order was placed just minutes ago. Seller

To avoid sending the wrong item to you, we would prefer that you cancel your order and re-order again asap. As your order has not been confirmed by us, you can still cancel this order. Kindly go to My Qoo10> shopping list> cancel/refund> select "apply for cancel/refund". For more information on this, please visit this page: or contact Qoo10 at

FAQ It's been a month and my parcel hasn't arrived. Please resend my items or refund me. Seller

We do not resend items that were lost during delivery or refund customers. If you have more questions regarding non-receipt issues, please contact us at

FAQ I ordered my item 5 weeks ago and I've yet to receive it. Could you please resend the item? Seller

While we do offer a resolution for customers whose parcels were lost during delivery, customers must contact us about non-receipt issues within one month of the shipping date. Given that this is the first time you've contacted us about this and that the order was placed more than a month ago, we're sorry to say that we would be unable to provide any form of assistance.

FAQ Please call me. I have a query regarding my order. Seller

All queries are attended to via email. Please send your order number and questions to and we'd be happy to assist you.

FAQ I have not received my item. Please help me check the delivery status. Seller

If your item is being sent via normal mail, we regret to say that we are unable to provide any information on the delivery status. If your item is being sent via Qxpress and there is no tracking number or updates, please email your order number and query to We will contact Qxpress for you and put you in the loop.

FAQ I have just placed my order. Please send my item immediately as I need my item by this Friday. Seller

We are sorry but we are unable to guarantee that any parcel will arrive by a certain date. For urgent deliveries, please select Qxpress shipping. JessCloset apparel can also be sent via Taqbin courier (next day shipping) on our Rakuten website. For more details on Taqbin shipping, please send your queries to

FAQ I have selected normal mail Singpost shipping and given an office address. Could you help make sure that the delivery is done on a weekday as my office is closed during weekends? Seller

Just like regular mail, parcels delivered via normal mail Singpost are sent only on Mondays to Fridays. There is no postal service on Saturdays, Sundays or public holidays. Please note that we are unable to meet any special delivery requests from customers whose parcels are being sent via normal mail.

FAQ How are your items measured? Seller

For a guide on measurements, please go to this page:

21448407 SJ690 yellow size s Rya******* 2016-03-19 Answered
Any stock?
[Re] SJ690 yellow size s
Hi, thanks for your message. I am sorry but we are unable to get new stock from the supplier. Sorry for any inconvenience. Thanks, Jesscloset
14986350 dds 3205 chw******* 2014-10-19 Answered
Is 3205 the toga dress or the cowl neck dress? Able to send pictures? Can fit uk 6? Any restock for sj609?
[Re] dds 3205
The 3205 items refer to the cowl neck dresses (see attached image). For more images, please go to this link:
The cutting is small though the fabric is stretchy. It is recommended for customers who are looking for a form-fitting dress.
We're not re-stocking sold out items, including the SJ609, on this page. Regards, Jesscloset
14194415 STDD02 cng******* 2014-08-12 Answered
Anymore stock for the subject dress code mentioned? Can't find the code when trying to order. Pls advise. Thanks
[Re] STDD02
Hi, thanks for your message. I am sorry but we are unable to get new stock from the supplier. Sorry for any inconvenience. Thanks, JessCloset
13478106 size flo******* 2014-06-08 Answered
can i fit in this item 5083 ? i am medium built, 164 cm, abt 52 kg
[Re] size
We'll send you the measurements tomorrow. Regards, JessCloset
[Re] size
Tks. i have ordered it aleady
[Re] size
You're welcome!
13475168 enquiry t.x******* 2014-06-07 Answered
Hi there I'm sorry but is it possible to request for refund since item has not been shipped out? Thanks.
[Re] enquiry
Hi, thank you for your message. I apologize for the delay in your order. There was a delay in our stock from the international shipping company. We have already received our stock and your parcel was sent on 6 Jun. It should be with you any day now. My sincerest apologies for any inconvenience caused, JessCloset
12651275 DS3205 tja******* 2014-03-26 Answered
Hello Seller, do u have the above item in Red? The drop-down menu selection is showing purple and black for this item. DO u have the image in purple? Pls adv
[Re] DS3205
For your reference, we've attached an image of the item in purple. Regards, JessCloset
12067563 u have in size XXL? son******* 2014-01-30 Answered
Hi you have this item in XXL?
Is the material sheer?
I'm 100-90-106
can fit in XL?
[Re] u have in size XXL?
Hi, thank you for your message. I will be happy to check this for you on Monday when I am back in the warehouse with all the items. Thank you for your patience, JessCloset
We have this in XXL but only in purple. The material isn't sheer. Please find the approximate measurements below:
Bust 82cm, Waist 76cm Hips 96cm
Hope the information helps! Best regards, JessCloset
10851705 black XXL che******* 2013-10-29 Answered
Do u hv stk for black XXL for V neck design ?
[Re] black XXL
Hi, thank you for your message. Are you referring to item code DS2051? I am sorry this dress only comes in the S, M and L. Thanks, Michelle

Policy & Notice

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