Dream-zone
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[ Make $192 ]SAMSUNG DIGITAL DOORLOCK EZON Fingerprint PUSH PULL GOLD Door Lock / SHP-DP920 / SHP-D


Notice

Subject Register Date
★★★Regarding GST ★★★ Seller 2017-02-20
Manufacturer/
Place of origin
South Korea Condition New Product
Shipping From From Overseas (South Korea)
help
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Pickup & return item by seller (Return shipping company : Qxpress)
BOOKMARK 1 2 3 4 5 6 7
Customer who recommended this item
82 (Based on 93 reviews)
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%

Photo Review (38)

Customer Photo Review board

Highly Recommend DOORLOCK EZON Fingerprint

Received with good condition but there is no key and no English manual.and no fingerprint scanner Can you let me know ? Thanks you

Type:Dp720 Pull(+S$30) | ADDITIONAL TAG KEY:3EA(+S$15) | ADDITIONAL STICKER KEY:3EA(+S$15) | Installation Service:No

+ Add this option
May 25, 2017 4
hen*******

Recommend Fast Delivery & Good Price

Make my order in last weekend and got it on Wednesday night. Have yet to install will update again once installed.

Type:Dp710 Pull | ADDITIONAL TAG KEY:1EA(+S$5) | ADDITIONAL STICKER KEY:1EA(+S$5) | Installation Service:Yes (You must pay installation fee)

+ Add this option
May 20, 2017 4
ken*******
May 14, 2017 4
ste*******
May 14, 2017 4 1
ros*******

Highly Recommend Items look n feel good

Have not installed, will updated further,unable to get contact for the installation. No response from seller.

Type:Dp820 Push(+S$145) | ADDITIONAL TAG KEY:None | ADDITIONAL STICKER KEY:None | Installation Service:Yes (You must pay installation fee)

+ Add this option
May 12, 2017 1
pap*******

Customer Review (93)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Jun 21, 2017 vin*******
Highly Recommend Jun 10, 2017 888*******
netural Jun 04, 2017 wil*******
Highly Recommend May 31, 2017 joh*******
Highly Recommend May 25, 2017 hen*******
Highly Recommend May 25, 2017 inf*******
Not Recommend May 24, 2017 jen*******
netural May 22, 2017 che*******
Recommend May 20, 2017 ken*******
Highly Recommend May 15, 2017 wil*******

Seller Information

Dream-zone

  • Address : 579 Gaya-daero, Busanjin-gu, Busan 4F, ziotac
  • Available during:Available Mon~Fri ,9 am~6 pm(KR time) Off on Sun/PH
Item Q&A(121)
No. Question & Answer Member Date Status
NOTICE ★★★Regarding GST ★★★ Seller
FAQ Voltage type and Plug type? Seller

Most of our items are for 220V-240V ( Remains for 100V-240V ) All items can be used in Singapore without any problem. You might need Singaporean type plug and we also sell it sepetately.

FAQ Can I arrange delivery schedule ahead? Seller

Yes, you might able to arrange the schedule. However, buyer need to contact shipping company directly to arrange the schedule.

27122670 SHP-DP720 jen******* 2017-06-05 Answered
Dear Seller,

I have a question.

If the lockset run out of battery, and I'm being lock out of the house. How do i access to go back into my house?
 
[Re] SHP-DP720
Dear valued customer,

Greeting from Dream zone

Kindly advised that before battery goes flat , device will alarm you earlier.

So , if you change the battery once device alarm, there are no risk that you will locked out

Thank you

Dream zone
 
[Re] SHP-DP720
If that is the case i would like to change the model, i prefer a model that has official digital key or V9 Battery to rescue me in view of low batt. I would not like to take a chance again to be locked out.

Meanwhile, since the wrong item lockset is being delivered to me by your company to start with, please kindly propose on the other similar models of the door i can then exchange for with the above proposal of the digital key lock or or V9 battery. Thank you and your soonest reply is appreciated!
 
[Re] SHP-DP720
I have already write to Qoo10 on if i take out the door lock, and ship back to you and await you to ship one back to me is to await for robber or thieves into my house?
Hope you can execute some logic that this lock is already installed on my main door and this has anger me immensely as this is delaying me far too long for you to send one to me to quickly replace this old wrong one for me to ship it back to you! Because of your mistake i have to pay the installed twice the installation money! Will you refund that back to me? I don't wish to tarnish your reputation to put it in the main chat of your sales website. Hope you reply to me within the next 1-2 days! Thank you!
 
[Re] SHP-DP720
Dear customer ,

Please kindly provide us your order number ,

We will check the stauts and will assist you shortly

Thank you

Dream zone
 
[Re] SHP-DP720
214784877

Kindly refer to attach file
 
[Re] SHP-DP720
214784876

Sorry this is then the correct one as i was rushing just now
 
[Re] SHP-DP720
See attached order
 
[Re] SHP-DP720
Dear customer,

We have checked your order information .

Do you mean you don't like battery type only?

In that case, you can return the item , if it is Brandnew condition but Round shipping fee must be paid by buyer.

Thank you

Dream zone
27103730 Inquiry from sup**** sup******* 2017-06-04 Answered
How much is the installation cost
 
[Re] Inquiry from sup****
Dear valued customer.,

Greeting from Dream zone

Kindly refer the attached file for your reference

Thanks

Dream zone
27101726 Inquiry for the item from Sma**** Sma******* 2017-06-03 Answered
so if i buy dp920 will come with 2 tag then installer will give another 2tag right?
 
[Re] Inquiry for the item from Sma****
Dear valued customer,

Greeting from Dream zone

Kindly advised that 2 tag keys will come as a basic package
and Installer will bring you 2 sticker keys

Thank you

Dream zone
27101702 Inquiry for the item from Sma**** Sma******* 2017-06-03 Answered
may i know how much charges for installation fee for dp920?thanks
 
[Re] Inquiry for the item from Sma****
Dear valued customer,

Greeting from Dream zone

Kindly check attachment for your information.

Thank you

Dream zone
27080187 Inquiry for the item from fun**** fun******* 2017-06-01 Answered
Hi dear seller If I order will you teach me how to do .....cause I really don't understand.......
 
[Re] Inquiry for the item from fun****
Dear valued customer,

Greeting from Dream zone

We can provide you English manual but about installation , you might need to use installation service to prevent damage the item

Thank you

Dream zone
27026351 Inquiry from bab**** bab******* 2017-05-29 Answered
26928408 Emergency Key and Installer contact ken******* 2017-05-20 Answered
I will like to enquire the contact no for the installer as they did not contact me thus far. I will also like to check are there any emergency key which will come in the package?
 
[Re] Emergency Key and Installer contact
Dear valued customer ,

Greeting from Dream zone

Our installer will contact you very shortly and for the DP 710, there are no emergency keys

Thank you

Dream zone

26924044 Wrong Delivery of Item to me!!! jen******* 2017-05-19 Answered
URGENT!!!!
I ordered the SAMSUNG digital doorlock for push in and pull out and paid extra more for this function.
You deliver the other way round pull in and push out!
We contractor came and needed to charge me double for having to return again for this double visit to my place. Can you please advise how you can deliver the correct one back to me and this one how do I return it back to you?!!
 
[Re] Wrong Delivery of Item to me!!!
I would also like to request for english manual book for the lockset. Please kindly forward that to me when you send the correct lock set to me. Thanks
 
[Re] Wrong Delivery of Item to me!!!
Dear customer,

In this case , you need to return the item and repurchase the item
This is the address to return.

Hyunho Im
ZIOTAC
4F, Busanjin Post Office
579 Gaya-daero,
Busanjin-gu, Busan
South Korea
(Post code: 47271)
(Tel: 82-51-905-6601)

The company name is “ZIOTAC”
When you fill out the invoice, please write "Return for repair" to avoid any delay or hassle.
And please provide us tracking number once you send it.

Also please include small message where write your;
1. Qoo10 order number
2. Purchase date
3. Reason for returning

Thank you

Dream zone

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