JessCloset Join Fellow
Brand Qstore
16,484 Fellows
POWER MINISHOP RATE 90%
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Debutante square-neck sleeveless mini dress #18626


Notice

Subject Register Date
How to submit return or exchange from the buyer's end? Seller 2016-04-22
Non-receipt Claim issue (Did not receive the item) Seller 2016-04-22
Return & Exchange Policy Seller 2016-04-22
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Manufacturer/
Place of origin
- Condition New Product
Shipping From Domestic (Singapore)
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.

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BOOKMARK 1 2 3 4 5 6 7
Customer Satisfaction 86 (77%)
This chart shows buyer's satisfaction level.
Feedback Reward D
Product
product 20%
Price
price 20%
Delivery
delivery 20%
Service
service 20%

Photo Review (31)

Customer Review(111)

Customer Review board
Rating Feedback Date Written by
not recommendneturalrecommendHighly recommend 2016-08-30 bub*******
not recommendneturalrecommendHighly recommend 2016-07-20 sal*******
not recommendneturalrecommendHighly recommend 2016-06-23 gl2*******
not recommendneturalrecommendHighly recommend 2016-04-13 eve*******
not recommendneturalrecommendHighly recommend 2016-04-13 Jef*******
not recommendneturalrecommendHighly recommend 2016-03-15 cin*******
not recommendneturalrecommendHighly recommend 2016-03-09 Ja0*******
not recommendneturalrecommendHighly recommend 2016-03-08 avi*******
not recommendneturalrecommendHighly recommend 2016-02-28 jan*******
not recommendneturalrecommendHighly recommend 2016-02-23 cin*******
Item Q&A(8)
No. Question & Answer Member Date Status
NOTICE How to submit return or exchange from the buyer's end? Seller
NOTICE Non-receipt Claim issue (Did not receive the item) Seller
NOTICE Return & Exchange Policy Seller
NOTICE Shipping / delivery Seller
NOTICE Contact us Seller
NOTICE Tips on mailing your item(s) Seller
NOTICE Shipping advice Seller
NOTICE Measurements Seller
FAQ I posted my exchange request on Shopping Talk but I've not received your reply. Seller

If you have any queries or requests, please contact us at JessclosetCS@gmail.com. Please do not send your requests via Shopping Talk as we're unable to receive them. Thanks for your understanding!

FAQ What is normal mail? Could I request for someone to contact me just before delivering the parcel to my address? Seller

Parcels sent via normal mail will be handled like regular mail. Delivery usually takes up to 3 working days though please be advised that postal delays do happen and we are unable to provide any delivery status once the parcel has been handed to Singpost. On the day of delivery, the postman will leave the parcel in your letter box. Kindly note that there will be no notifications given or sent in any form (phone calls, messages etc) prior to delivery.

FAQ I've received my item and the colour looks darker than what's shown online. Seller

Please allow a slight difference in the actual colours. They are generally slightly darker due to the screen light, resolution or lighting at time of digital photography.

FAQ I've selected the colour of the item wrongly. Could you please send the blue instead of the white as stated in my cart? The order was placed just minutes ago. Seller

To avoid sending the wrong item to you, we would prefer that you cancel your order and re-order again asap. As your order has not been confirmed by us, you can still cancel this order. Kindly go to My Qoo10> shopping list> cancel/refund> select "apply for cancel/refund". For more information on this, please visit this page: http://www.qoo10.sg/gmkt.inc/CS/NHelpFaqSearch.aspx?keyword=cancel%20order#none or contact Qoo10 at help@qoo10.com.

FAQ It's been a month and my parcel hasn't arrived. Please resend my items or refund me. Seller

We do not resend items that were lost during delivery or refund customers. If you have more questions regarding non-receipt issues, please contact us at JessClosetCS@gmail.com.

FAQ I ordered my item 5 weeks ago and I've yet to receive it. Could you please resend the item? Seller

While we do offer a resolution for customers whose parcels were lost during delivery, customers must contact us about non-receipt issues within one month of the shipping date. Given that this is the first time you've contacted us about this and that the order was placed more than a month ago, we're sorry to say that we would be unable to provide any form of assistance.

FAQ Please call me. I have a query regarding my order. Seller

All queries are attended to via email. Please send your order number and questions to JessClosetCS@gmail.com and we'd be happy to assist you.

FAQ I have not received my item. Please help me check the delivery status. Seller

If your item is being sent via normal mail, we regret to say that we are unable to provide any information on the delivery status. If your item is being sent via Qxpress and there is no tracking number or updates, please email your order number and query to JessClosetCS@gmail.com. We will contact Qxpress for you and put you in the loop.

FAQ I have just placed my order. Please send my item immediately as I need my item by this Friday. Seller

We are sorry but we are unable to guarantee that any parcel will arrive by a certain date. For urgent deliveries, please select Qxpress shipping. JessCloset apparel can also be sent via Taqbin courier (next day shipping) on our Rakuten website. For more details on Taqbin shipping, please send your queries to JessClosetCS@gmail.com.

FAQ I have selected normal mail Singpost shipping and given an office address. Could you help make sure that the delivery is done on a weekday as my office is closed during weekends? Seller

Just like regular mail, parcels delivered via normal mail Singpost are sent only on Mondays to Fridays. There is no postal service on Saturdays, Sundays or public holidays. Please note that we are unable to meet any special delivery requests from customers whose parcels are being sent via normal mail.

FAQ How are your items measured? Seller

For a guide on measurements, please go to this page: http://www.qoo10.sg/gmkt.inc/MiniShop/ShopInfo.aspx?sell_cust_no=LoUYoODgeXAncZnwOoHW7Q%3d%3d&global_yn=N

20975432 restocking beige? gdi******* 2016-02-10 Answered
hi

would like to know whether you will be restocking beige size S?
when will the new stock arrive?
 
[Re] restocking beige?
Hi, thanks for your message. I am sorry but we are unable to get new stock from the supplier. Sorry for any inconvenience. Thanks, Jesscloset
20956337 Referring to order hea******* 2016-02-06 Answered
To whom it may concern,
May I check if I place my order nw ,when will I receive the goods?
Kindly advise me thks.
Regards Heather
 
[Re] Referring to order
Hi Thanks for your message. We usually send the orders on the same working day if the orders are received before 2pm. Orders received after 2pm will be sent the following working day (provided stock is available).
Delivery for local SG orders usually takes 2-3 working days by Singpost normal / Registered mail and 1-2 working days by courier.
Please be advised, however, that postal delays can happen and we cannot guarantee that your parcel will definitely arrive by a certain date.
Lost mail: We strongly advise customers to select registered mail or Qxpress courier. We are not responsible for lost items sent by normal mail.
Regards, Jesscloset
 
[Re] Referring to order
Hi,
Thks for yr information.
Regards Heather
 
[Re] Referring to order
You're welcome. Happy weekend!
Regards
Jesscloset
19553433 Beige Small cho******* 2015-10-22 Answered
Hi when will there be stock for Beige Small size ? Thanks.
 
[Re] Beige Small
Hi, thanks for your message. I am sorry but we are unable to get new stock from the supplier. Sorry for any inconvenience. Thanks, Joey
16580326 Return of dress #18626 gab******* 2015-02-21 Answered
zipper becomes stuck in the middle, dress straps not properly sewed. Pls advise address to return item
 
[Re] Return of dress #18626
Hi
Thanks for your message and sorry to hear about this defect. Please email us at JessClosetCS@gmail.com with a photo of the defective item, and we will give you further details for the exchange. Please include your ORDER NUMBER 140617184 and details of your request in the email.
Thanks,
Joey
16524798 biege dress sel******* 2015-02-14 Answered
Hi i have ordered 2 s sizes on the 4th february. I have received the black one but not the biege one. This is my second order. Please send the biege dress . Thank you.
 
[Re] biege dress
Hi
Thanks for ordering from my shop! I'm afraid that this item is temporarily out of stock. (Qoo10 automatically updates the shipping date but please note that we've not sent the item yet.) The new supplies will be arriving this week. I'm really sorry for the shipping delay. We usually get most orders out within 2-3 days, so a delay like this is really rare.
Please rest assured that when the stock is here, we will send the outstanding item at once.
Sorry for the inconvenience. Kindly note that we sent your other order first so you need not wait too long for it.
Thanks
Joey
16417663 Haven't received yet ree******* 2015-02-06 Answered
Hi,
Can you check for me? I palced the order 4 days ago. I havent receive the parcel yet....
 
[Re] Haven't received yet
Hi, thank you for your message. I apologize for the delay in your order. There was a delay in our stock from the international shipping company. We have already received our stock and your parcel was sent yesterday. It should be with you any day now. My sincerest apologies for any inconvenience caused, JessCloset
 
[Re] Haven't received yet
It's still not here yet....@@
 
[Re] Haven't received yet
Hi
We're sorry to hear it hasn't arrived. Please give it a bit more time. The parcel should reach you sometime this week. Regards, Jesscloset
16361499 self collection col******* 2015-02-02 Answered
hi,may i know if self collection is available as i need it urgently? thanks:)
 
[Re] self collection
Hi, thank you for your message. I am sorry but we do not offer self collection or meetups. Apologies for any inconvenience, Jesscloset
16353202 exchange for size yan******* 2015-02-02 Answered
Hi. I'm worried about the sizing issue. Can I exchange if the size don't fit?
 
[Re] exchange for size
Hi Thanks for your message. We can exchange this for you after you've received the item. Please bear in mind that the customer will need to cover return postage costs and also a $1.50 admin fee per item exchanged. Please email me at JessClosetCS@gmail.com and I will give you further exchange details. Please remember to include your order number and details of your request in the email. Thanks, Joey