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GatemanDigital DoorLock GATEMAN WF20(New version of WF10) / F50-FD / Z10-FHH / Samsung SHS-2920

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Manufacturer/
Place of origin
GATEMAN Condition New Product
Shipping From From Overseas (South Korea)
help
Material
Payment Method VISA, MasterCard, JCB Card, PayPal, E-Nets, AXS, Convenience Store, Cash Deposit, Q·account
After sales service Please contact seller or manufacturer service center.
Return/Exchange Need to return item to seller's address by using post office or other shipping service.
Brief Description Gateman Samsung Ezon Milre Evernet

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BOOKMARK 1 2 3 4 5 6 7

Customer Satisfaction

Satisfied Customer
105
Average Customer Review
90 / 100
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%

Photo Review (40)

Customer Photo Review board

Highly Recommend Cheap n good

Goods received in very good order

Model:WF20 (upgrade version of wf10) | 32mm HOLE SAW:none | Remote control:remote control(+S$87) | installation service:no

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May 26, 2017
jac*******

Highly Recommend Second purchase from seller

Item came within days! Thx seller!

Model:WF20 (upgrade version of wf10) | 32mm HOLE SAW:none | Remote control:none | installation service:no

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May 24, 2017
koe*******
May 18, 2017 1
ng.*******

Highly Recommend Delivery took roughly 1 week.

Came in good condition. Yet to try. Hope it works. Seller pls send me a copy of English installation instruction. Thx.

Model:Z10-FHH(+S$93) | 32mm HOLE SAW:none | Remote control:none | installation service:no

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May 15, 2017 1
koe*******
Apr 29, 2017 3
mik*******

Customer Review(115)

Customer Review board
Rating Feedback Date Written by
Highly Recommend 2017-05-26 jac*******
Highly Recommend 2017-05-25 inf*******
Highly Recommend 2017-05-25 wee*******
Highly Recommend 2017-05-24 koe*******
Highly Recommend 2017-05-18 ng.*******
Highly Recommend 2017-05-15 koe*******
Highly Recommend 2017-05-02 jo.*******
Recommend 2017-04-29 mik*******
Recommend 2017-04-26 myl*******
Highly Recommend 2017-04-10 ban*******

Seller Information

Goni Global

  • Available during:AM 11:00 ~ PM 4:00 (only weekday in South korea)
Item Q&A(85)
No. Question & Answer Member Date Status
26998231 Inquiry for the item from ben**** ben******* 2017-05-26 Answered
How much is the installation for wf20 on hdb metal gate? What is the difference between wf20 and z10? Do i need to get a remote control for wf20 if install on metal gate? If I don't get the remote control how do I open it, as i understands that I need to cover up the lock if install on metal gate to prevent theft of the lock.
 
[Re] Inquiry for the item from ben****
Dear customer,

First and foremost, thank you for choosing our store.

Installation fee inquiry to 8818-1463

and please check attached file which is door type can not be installed on.

Please check details on the listing page.

If we may be of further assistance, please do not hesitate to contact us any time.

Thank you and have a great day.

Best regards,
Amy
26818692 Inquiry for the item from ben**** ben******* 2017-05-11 Answered
Hi, how do i place order for a gold color wf20 or a wf50? How mch will it be?
 
[Re] Inquiry for the item from ben****
Dear customer,

First and foremost, thank you for choosing our store.

We don't have gold color at the moment.

Sorry for the inconvenience.

If we may be of further assistance, please do not hesitate to contact us any time.

Thank you and have a great day.

Best regards,
Kim
26712052 received a WF-20, instead of the WF-10. mik******* 2017-05-02 Answered
I actually received a WF-20, instead of the WF-10. Are they the same ???I have installed but I believe certain settings are not the same.( seem to be more similar to Z10). Anyway, could you email me a copy of WF-20English user guide? Thanks ... I would like to purchase some more
 
[Re] received a WF-20, instead of the WF-10.
Dear customer,

First and foremost, thank you for choosing our store.

Yes, those are the same and just little upgraded. (Same design)

actually we don't have WF-20 manual however, we have z10 manual so we will attach z10 manual, if you have question, please let us know and we will check korean manual and let you know.

If we may be of further assistance, please do not hesitate to contact us any time.

Thank you and have a great day.

Best regards,
Kim
26504376 Fingerprint accuracy onl******* 2017-04-17 Answered
Hi, could i check if the newer version of WF10 fingerprint readability has improved as I have read that the WF10 seems to have fingerprint issues.

Possible to check if you might have a showroom that I could visit to test out?
 
[Re] Fingerprint accuracy
Dear Customer

I am sorry but we are a shop in Korea and also don't have any retail stores or showrooms of any kind. Thank you for inquiring.

Best regards
John
26467568 Gateman WF20 not working as mentioned in manual aka******* 2017-04-12 Answered
In manual, number 1,2,3 will appear when press R button at inside of inner set.
Reality - When press R - all number appeared.

In manual, when 1,2,3 appear - 1 for register password, 2 for set up finger print, 3 for deleting all registered finger print.
1. Reality - after pressing R button at inside of inner set, all number appear (not only 1,2 ,3) & need to press password of choice and press R button again to save it.
2. Reality - after pressing R button at inside of inner set, all number appear (not only 1,2 ,3) & need to press *, then can register finger print.

Remote control set up -
In manual, press R button, then press 0,5. After that press "set" with pin at remote control & press R button.
Tried several times, but can not active remote control.

Please help ASAP.
 
[Re] Gateman WF20 not working as mentioned in manual
Dear Customer

Sorry for causing the confusion. To setup the remote control, we need you to find the remote control module from your package. Attached is a picture of the module and the module can be in a different color. After you find the module, the module must be equipped into the doorlock's internal slot above the battery slot. After that you can do as the manual explains and the remote control will work. Thank you for inquiring.

Best regards
John
 
[Re] Gateman WF20 not working as mentioned in manual
Dear John,
I received it as you mentioned in photo, already installed.
It marked with version 1.4
After installed in inner side of lock and put back battery it make music sound.

After that, I followed instruction from manual comes along with lock.

User ID--> press R button--> choose 8 followed by #.
New screen appear with 1,3, * and #
As per instruction, I chose 1, followed by #.
Then problem started, supposed to be running numbers lights after I pressed # and only left with * is light and I supposed to press * to complete the process.
BUT after I pressed 1,#, only number 1,3,5,7 lights on adn went off. That happened.

Remote control wifi blue light is blinking when press Set with pin.
I suspect your module mention in picture is not working.
Can I have replacement for it or refunded?
 
[Re] Gateman WF20 not working as mentioned in manual
Can I have refund it seems like RC100 is not working for WF20
 
[Re] Gateman WF20 not working as mentioned in manual
Dear Customer

I will soon get back your email after I get a reply from my supervisor and our manufacturer. Sorry for the inconvenience and also sorry to have you waiting so long. Thank you for your patience and understanding.

Best regards
John
26002069 Difference between Z10 FD and FHH nos******* 2017-03-05 Answered
Hi there, could you advise what is the difference between models Z10 FD & FHH?
 
[Re] Difference between Z10 FD and FHH
Dear Customer

The item Z50-FD has better functions against fire. The biggest difference is just the design. Thank you for your inquiry.

Best regards
John
25892486 [About Item] Related Inquiries lyn******* 2017-02-24 Answered
WF10,
oh sorry and are there any keys if the device is out of battery ?
 
[Re] [About Item] Related Inquiries
Dear customer

First of all, Thank you for showing interest to our store

Touch the battery with the external contact terminal and press the password.

Thank you

Best Regards

K
25892438 [About Item] Related Inquiries lyn******* 2017-02-24 Answered
regarding WF10,
if we install it on our gate, how do we open the door from inside?
how will the Singapore installer be contacting me?
 
[Re] [About Item] Related Inquiries
Dear customer

First of all, Thank you for showing interest to our store

There will be open button in our item.

If you purchase this item, we will tell you about our installer in singapore

Thank you

Best Regards

K

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